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Comcast Warns Infringing Customers Of Abuse

tm writes "Comcast recently sent out letters to DMCA-infringing customers, informing them of their illegal downloading transgressions. The notice clearly states that Comcast has been asked by the copyright owner, MGM, to notify the individual of their actions and demand that the downloaded file(s) be immediately removed. In addition, the individual must write a return letter, which consists of an explanation and an apology. It appears that if a valid explanation is given, such as 'I don't know how to secure my access point and my neighbors run wild on my connection,' then both Comcast and MGM will be happy. If the explanation is not satisfactory however, they may proceed with fines, termination of service, ect. It will be interesting to see how this plays out and if this will influence other ISPs to go after customers at Hollywood's request."

25 of 630 comments (clear)

  1. Things that encourage less security are funny. by Anonymous Coward · · Score: 5, Insightful

    So, the moral of the story is, if I'm pirating media online, I should leave my access point totall unguarded, with no encryption, or passwords, or logging. That way, I can just blame evil phantom wireless hackers and never get in trouble.

    1. Re:Things that encourage less security are funny. by j.bellone · · Score: 5, Insightful

      Dear Comcast,
      This in fact, was a home movie created by myself as a spoof on the real movie. One of my children turned on this so called bittorrent and shared the file by accident.
      By downloading this file, you are now in infringement of my DMCA copyright on my work. Please remove the file, and all instances of this file off your servers and the "authorized agent" that is claiming it's their work.
      I expect a apology from both Comcast, and the "authorized agent" in my mailbox by the end of the week.

      --
      I'm f#$king magic!
  2. Oh man.... by siokaos · · Score: 5, Insightful

    Viruses? Fine by us.
    Spam? Sure, go right ahead...
    Non-DRMed p2p filetransfers? STOP IN THE NAME OF THE LAW

    I guess this means I'd better clear out my queues/start encrypting things.

    --
    http://siokaos.org/
  3. Excellent by FattMattP · · Score: 5, Insightful

    This is a much more sane response than just filing a lawsuit. It at least gives the users the chance to do the right thing rather than bring the hammer down on their head like the RIAA has been doing.

    --
    Prevent email address forgery. Publish SPF records for y
    1. Re:Excellent by Anonymous+Custard · · Score: 4, Insightful

      Considering this happened for for a film that is still in the theaters its impossible for a person to be downloading for legal reasons.

      Untrue. As far as I know, the file provider (from whom I'm downloading), has obtained the right to distribute the file. I'm not an entertainment lawyer, I don't understand what distribution contracts there are for every movie ever made, nor am I required to by law.

  4. I think the poster misunderstood the letter by petard · · Score: 5, Insightful

    That's not what the letter says at all. The letter is based on the allegation of offering the file for download (which you do, when you use bittorrent).

    You only need to counter-notify if you believe you've received this notice based on a non-infringing file. No mention of any letter of explanation/apology is made in the linked document, so unless the poster has a different letter that he didn't post he's entirely misunderstood this notice. Otherwise, turn off your torrent and let them know that it's no longer there. If you feel the obligation to make up an excuse when you do that, go ahead.

    IANAL, but I don't think I'd offer any explanation besides "Thanks for the notice. I have ensured that no such file is available." unless pressed into it by further action from the copyright holder. Like talking to the police, ISTM that the less you say, the better.

    --
    .sig: file not found
  5. So what? by digitalgimpus · · Score: 5, Insightful

    What do they really expect Comcast to do? They simply abided by the law, and informed customers of their rights.

    Note Comcast didn't assume guilt, they made it clear they are passing on information, and provide options of remedy as per DMCA.

    Seems pretty clean to me. What is comcast to do? Just take a lawsuit and pass off the cost to all the subscribers?

  6. Child pornography by Fullmetal+Edward · · Score: 5, Insightful

    If they can hassle people over downloading illegal files surely they could spend their time better and track all the people who have accessed child pornography.

    I guess the RIAA and similar organisations mean more to Comcast then some little girl being abused..

    --
    --- [Insert intresting Sig here]
    1. Re:Child pornography by Mundocani · · Score: 4, Insightful

      "I guess the RIAA and similar organisations mean more to Comcast then some little girl being abused."

      I think it's very likely and not suprising that Comcast would be more concerned about pleasing the RIAA/MPAA/etc. than they would about volunterring assistance to law enforcment with tangential issues like trading child porn. Comcast's big business isn't law enforcement, it's providing entertainment programming to its cable subscribers. If they compromise their relationship with the studios then they may have trouble negotiating for better rates or even whole blocks of channels for their cable channels.

      I used to work for a company which produced boxes for DirecTV and many of the most restrictive rules about the design were all about pleasing Hollywood. One of the first consideration for feature proposals (behind security of the DTV network) was how Hollywood would react to it. Those relationships are extremely important to cable/satellite operators and I think they're willing to do a lot to protect them.

      It's unfortunate in some ways, but it certainly doesn't suprise me.

  7. but by mr_tommy · · Score: 4, Insightful

    Is this not just a sneaky way of getting ISP's to give them user information? Rather than going through the courts and doing it legally (and facing the risk of failure), recording associations sneakily do it like this - they get the info they want, and the desired effect- bit more fear, and less file trading.

  8. Re:Goodbye Comcast... by Call+Me+Black+Cloud · · Score: 5, Insightful

    They seem to be the only one standing up for their customers' rights.

    Rights? The right to trade a copy of "Walking Tall" recorded in theater with a camera (judging by the filename)? Backing up a DVD you purchased is one thing, but distributing a file, whether from a DVD or filmed in theater, does not fall within your rights.

    The only reason you claim you're going to switch to Verizon is not to protect your rights but because you feel you have a lower chance of being held accountable for your illegal activites.

  9. static IPs are part of the problem by dj42 · · Score: 4, Insightful

    If more ISPs just assigned a dynamic IP address, privacy would be increased substantially since record companies would have to force ISPs to figure out who leased the IP address during the time of the infraction. Frankly, I think ISPs should not be held responsible nor accountable for the actions of their users, and in fact, there should be a strong sense of privacy protection among ISPs. Sure, you can isolate your traffic to specific ports and encrppt using things like secure-tunnel.com, but ISPs should not be listening in on you nor identifying you to ANY company. That'd be like your telephone company mentioning that you call 1-900 numbers just because your employer asked them. Our rights mustn't be trampled by these organizations for any reason. These companies should not be able to control DIGITAL / ELECTRONIC impulses that are shared, nor identify who is sharing what series of 0s and 1s. We need to grow up as a society and mind our own business. If what you're doing isn't working anymore, find something else. Taking away civil liberties to protect yourself is a gross affront to the greater good.

    --
    We are one consciousness experiencing itself subjectively. Back to you with the weather, Bob!
  10. Re:Goodbye Comcast... (connect the dots) by dspfreak · · Score: 5, Insightful
    given Verizon's victories, why would Comcast play DMCA ball for MGM?

    Keep in mind, Comcast is also trying to sell you premium cable channels and video on demand. Any MGM movies obtained through p2p is potentially revenue lost to Comcast as well. I don't believe this would be a factor with Verizon, since they're not doing the cable thing.

    --
    "Tolerance is the virtue of the man without convictions." -- G. K. Chesterton
  11. Re:Dear Comcast by Myrrh · · Score: 5, Insightful

    Does the Fifth Amendment apply in civil cases?

    As shown by recent actions of the RIAA, they seem to be more interested in suing consumers (that is, a civil case or lawsuit) rather than trying to bring criminal charges.

    I'm not sure you can use the Fifth Amendment as a defense if you're being sued by someone. You can be compelled by a judge to provide discovery (or something, I'm not sure I'm using the right term) and failure to comply could get you held in contempt of court.

    I don't think you can simply refuse to provide any evidence that might incriminate yourself. If you could, I'm sure that defense would have been tried by many a CEO.

  12. Their own stupidity. by SatanicPuppy · · Score: 4, Insightful

    As it stands right now, IPS aren't expected to enforce the legality of stuff traveling across their networks.

    It seems like a major bad idea to start doing that, just for the hell of it. They open themselves up to the same charge as all the p2p filesharing apps---that it is they who should be held responsible, as enablers, rather than the individual who is actually breaking the law.

    I mean really, if you were the RIAA, who would you rather sue? Some joker who has 50 cents in his bank account and 11k on his credit card, or Comcast?

    --
    ad logicam Claiming a proposition is false because it was presented as the conclusion of a fallacious argument.
  13. Downloading huh? by bogie · · Score: 4, Insightful

    Well basically its the same thing we have known all along. This isn't about "downlading" as the blog and topic states. Its about sharing or uploading files via P2P and Bittorrent. If you don't want to get caught be a leecher. Now you may have some misguided notion that its "only right" that you should be giving if your taking, but that's the suckers play. Don't fall for it. All of those people who will give you flack and try to blame you for the eventual downfall of P2P for not sharing are not going to be there to pay your $10,000 fine when you busted.

    --
    If you wanna get rich, you know that payback is a bitch
  14. Re:Goodbye Comcast... by Anonymous Coward · · Score: 5, Insightful
    I don't remember anything in the constitution about your inalienable rights to break the law.

    I don't remember anything about being guilty until proven innocent.

  15. Re:so... by J'raxis · · Score: 5, Insightful

    Exactly. Anyone who answers this is as dumb as people who participated in the RIAA's "Clean Slate" program. For those who don't know, this was where you would admit guilt -- to criminal charges -- to the RIAA, and they would grant you "amnesty" if you promised not to do it again and signed some sort of contract. Small problem with this is that private entities can't immunize someone against criminal charges; a prosecutor is free to bring charges if he so desires, and all you've accomplished is creating a signed admission of guilt.

    If you're a Comcast customer and get threatened, I'd suggest just switching to another company and ignoring their threats. If you're going to respond to them, write them a letter explaining that one of their paying customers is cancelling their service and going with one of their competitors because of their threats. It wouldn't hurt to let them know you'll be recommending Verizon or SpeakEasy or someone else to your friends and family from now on, instead of Comcast. When they eventually connect the dots that "threatening our customers on behalf of the IP cartel = less customers = less money," maybe they'll take a stand like Verizon did and protect their customers.

    This also sounds like another good reason to switch to an encrypted P2P architecture like Freenet.

  16. Re:so... by orthogonal · · Score: 5, Insightful
    As usual, the submitter and the editor didn't read the letter.

    Parent poster is absolutely right. What's posted on Slashdot is egregiously misleading.

    The Slashdot article states (emphasis mine):
    tm writes "Comcast recently sent out letters to DMCA-infringing customers, informing them of their illegal downloading transgressions. The notice clearly states that Comcast has been asked by the copyright owner, MGM, to notify the individual of their actions and demand that the downloaded file(s) be immediately removed. In addition, the individual must write a return letter, which consists of an explanation and an apology. It appears that if a valid explanation is given, such as 'I don't know how to secure my access point and my neighbors run wild on my connection,' then both Comcast and MGM will be happy. If the explanation is not satisfactory however, they may proceed with fines, termination of service, ect [sic]. It will be interesting to see how this plays out and if this will influence other ISPs to go after customers at Hollywood's request."


    Please note I am not a Comcast customer and I have no relationship of any sort with Comcast.

    Ok, point by point:
    • illegal downloading transgressions and demand that the downloaded file(s) be immediately removed. : reading this and trustingly reading the words as they were written, I understood this to mean that Comcast was logging customers downloads. This has privacy implications, and it allows the possibility of mis-identifying files as copyrighted based on ambiguous filenames. But the actual letter asks the user to "remove works from the [Comcast] Server"; it's about files on Comcast's machine, not files the user has downloaded.
    • the individual must write a return letter, which consists of an explanation and an apology : I found this particularly worrisome, as the idea of forced confession or forced contrition both recalls Maoist "reeducation" and Stalinist show-trails, and because such confessions can be used against their author in latter criminal or civil proceedings. But, once again, no, the letter only requests the (possibly) copyrighted work be removed from Comcast's server, and offers the Comcast customer the opportunity to write a letter to dispute the copyright status of disputed file(s).
    • If the explanation is not satisfactory however, they may proceed with fines, termination of service, ect : No mention at all is made of any fines, termination of service, or in act any consequences to the Comcast customer. Nor is any mention made, as the Slashdot article implies, that Comcast will -- extrajudicially -- be itself the judge of the acceptability of the letter.
    • influence other ISPs to go after customers at Hollywood's request : Comcast is doing nothing more than precisely what the DMCA legally requires it to do; no new precedent is being set, and it's the force of the law itself, not Comcast's actions, that will presumably influence other ISPs to follow the law. If there's a slippery slope (and I do think there is) it was started down by the legislators who passed the DMCA. not by Comcast which is simply and without elaboration doing what the DMCA requires it to do. Nothing new here.


    Let me emphasize my last point: there is nothing new here. Comcast is doing what it must do under the DMCA, and it's doing what every other ISP has to do. Your complaint is with the DMCA, not Comcast.

    My complaint is with the article submitter and, even more so, the Slashdot editor who submitted this: neither apparently took the time to read the linked Comcast letter (even though, to their credit, they did link it.

    It's important that Slashdot and its readers rail against the all too common erosion of our rights, and I applaud Slashdot for doing so. But it only harms our cause when we waste time and hemorrhage credibility raging against straw men with no basis in reality. Let's salvage some credibility by Slashdot readers -- and editors -- admitting that, with this "article", we simply screwed up.
  17. Re:Goodbye Comcast... by flyneye · · Score: 5, Insightful

    Once again I say:
    When laws are injust,immoral and wrong,there are no laws.When laws are merely a device for the powerful to control the masses,there are no laws.When justice becomes the criminal,everyman becomes his own cop with just,moral and right written as law in his heart. - fly n. eye

    --
    *Repent!Quit Your Job!Slack Off!The World Ends Tomorrow and You May Die!
  18. Re:Goodbye Comcast... by B'Trey · · Score: 5, Insightful

    I don't remember anything about being guilty until proven innocent.

    Who says they're guilty? This appears to be a case of "Hey, what you're doing here looks suspiciously like breaking the law and violating my copyrights. If that's true, how about you knock it off so I don't have to take you to court and prove that you're guilty. If it isn't true, or if someone else is doing it and you weren't aware of it, how about letting me know what's going on so I don't sue you and you have to hire a lawyer and all of that icky, expensive stuff? [1]"

    If you object to this method, exactly how should the situation be handled?

    [1] The cynic in me suggests that this is an attempt to scare people away without the bad publicity the RIAA got for suing 14 year olds. However, what's wrong with that? They DO have a right to protect their copyrighted material.

    --

    "The legitimate powers of government extend only to such acts as are injurious to others." Thomas Jefferson.

  19. Indeed... by Kjella · · Score: 4, Insightful

    [Devil's advocate]
    1. Mr Pedo chats up young girl nearby. Maybe even gets a picture.
    2. Mr Pedo makes a frivolous subpoena request, claiming that girl's IP was sharing his copyrighted something, using a fake ID.
    3. ISP can only comply.
    4. Mr Pedo never files a lawsuit.
    5. ...do I need to be graphic?
    [/Devil's advocate]

    --
    Live today, because you never know what tomorrow brings
  20. Yes, rights. by Anonymous Coward · · Score: 4, Insightful

    Rights? The right to trade a copy of "Walking Tall" recorded in theater with a camera (judging by the filename)?

    Your insulated view may not allow you the perspective necessary for objectivity, but trust me, it is disputable whether or not an individual has the right to record "Walking Tall" in a theater with a camera and then distribute it. It is not a clear case as you would like to present it.

    Would it be acceptable for someone to take an audio-only recording device to record the sound track for the movie? What if it was just a legal pad, and a pencil? Assume they know shorthand and could storyboard and transcribe it precisely. Is it immoral and/or illegal to transcribe, and describe the goings-on of the movie with a notepad and pencil? What if it was just someone's mind? What if Mr. Joe Hypothetical had eidetic memory and some expensive renderware on his PC at home. If he sees a Pixar movie and his mind, and software at home, enables him to recreate the movie exactly, should it be illegal?

    What if you didn't have superhuman memory, or fancy software, but instead were just a great story-teller. Say you remembered the movie well and related all the details to your friends in an entertaining fashion. Is this copyright infringement too? Or what if you're not even a great story teller, but you remember the high points of the movie. Should it be illegal to divulge spoilers to those who have not paid? Are spoilers copyright infringement, do you think?

    Humans already have the capacity to store, retrieve and relate information, you can't get around that fact! So the issue must be one of quality, right? The Valenti argument, that the "real problem" is that digital copies don't degrade. Well, what is the problem with recording from a theater? If you start with a degraded copy, isn't that great for the MPAA using that logic? If the issue isn't one of quality, it must be one of control. But where is the line drawn, when humans themselves have I/O and computational ability and when this is the direct root of human civilization?

    If you pay for access to an idea, must you therefore relinquish control of your mind? That is what the argument reduces to.

    Ponder TJ's words:

    It has been pretended by some, (and in England especially,) that inventors have a natural and exclusive right to their inventions, and not merely for their own lives, but inheritable to their heirs. But while it is a moot question whether the origin of any kind of property is derived from nature at all, it would be singular to admit a natural and even an hereditary right to inventors. It is agreed by those who have seriously considered the subject, that no individual has, of natural right, a separate property in an acre of land, for instance. By an universal law, indeed, whatever, whether fixed or movable, belongs to all men equally and in common, is the property for the moment of him who occupies it, but when he relinquishes the occupation, the property goes with it. Stable ownership is the gift of social law, and is given late in the progress of society. It would be curious then, if an idea, the fugitive fermentation of an individual brain, could, of natural right, be claimed in exclusive and stable property. If nature has made any one thing less susceptible than all others of exclusive property, it is the action of the thinking power called an idea, which an individual may exclusively possess as long as he keeps it to himself; but the moment it is divulged, it forces itself into the possession of every one, and the receiver cannot dispossess himself of it. Its peculiar character, too, is that no one possesses the less, because every other possesses the whole of it. He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me. That ideas should freely spread from one to another over the globe, for the mora

  21. Re:Goodbye Comcast... by Mr.+Slippery · · Score: 5, Insightful
    Comcast has every right to make rules as they see fit and if they decide you shouldn't use their network to steal then you aren't using their network to steal.
    Except of course that:
    1. copying is not stealing, and
    2. if Comcast is going to spy on its customers to see if they're copying things Comcast doesn't want them to, and to treat them like children ("now you apologize to MGM, Junior"), customers have every right to take their business elsewhere
    --
    Tom Swiss | the infamous tms | my blog
    You cannot wash away blood with blood
  22. Re:Goodbye Comcast... by Glamdrlng · · Score: 4, Insightful
    Comcast has every right to make rules as they see fit and if they decide you shouldn't use their network to steal then you aren't using their network to steal.
    Comcast has every right to make the rules as they see fit. And I have every right to choose a different ISP.
    --

    Yes, my only tool is a hammer. And you're starting to look like a nail.