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Is eBay Worse Than Early Sears Catalogs?

Posted by timothy on from the very-worst-except-for-the-rest dept.

prostoalex writes "The New York Times claims eBay can learn a lot from the early Sears catalogs, which promised unconditional returns (postage paid by Sears) in case there is any dissatisfaction with the product even if the product behaves exactly as described. Apparently eBay is doing something right, but with no buyer protection, no seller authentication, and no desire to participate in seller-buyer conflicts, no return policy, can the business model be sustained?"

1 of 438 comments (clear)

  1. Not if someone better comes along by ValourX · · Score: 2, Troll

    Well if another auction site comes along that doesn't use the borderline-fraud service that is PayPal and offers superior customer service, decades of business history dictates that eBay will surrender to it.

    The hard part, as Slashdot proves every day with its uncensored comment system, is making people accountable for what they do online.

    -Jem