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Microsoft Backs Out Of Wi-Fi Equipment Market

Glenn Fleishman writes "Say it ain't so! Microsoft makes good consumer Wi-Fi equipment but is exiting the market, News.com reports. They'll sell out their inventory, but won't make new models or produce new product. I can't recall a case in which Microsoft had viable products and decent sales and exited instead of spending more money to compete more effectively. Or even when they had non-viable products (Pocket PC's original OS) and spent years and billions before they had something that worked. Perhaps competition from Cisco (Linksys subsidiary), NetGear, and even Apple (which has a disproportionate marketshare) made MSFT blink."

34 of 348 comments (clear)

  1. Say WHAT? by Anonymous Coward · · Score: 5, Funny
    A source close to the company said Microsoft entered the Wi-Fi field with hopes of "raising the bar" on security, ease-of-use and performance and now feels it has accomplished those goals.
    Did whomever that was say it with a straight face? That's the most ridiulous PR assertation I've seen in, well, the last 5 minutes at least.
    1. Re:Say WHAT? by SilentChris · · Score: 4, Interesting

      Congratulations. You've never used a MS networking product.

      I have. They're phenominally easy to use, and basically force you to set 128-bit WEP as the default. The newer ones suggest you use 256-bit WPA, which works hunky-dory with Apple's WPA implementation. I have a MN-700 base station a short distance from me right now and it absolutely screams.

      Lest not overjudge. Like their keyboards and mice, they're damn fine products. If only they put that focus into other stuff.

    2. Re:Say WHAT? by CobwoyNeal · · Score: 4, Interesting

      Perhaps competition from Cisco (Linksys subsidiary), NetGear, and even Apple (which has a disproportionate marketshare) made MSFT blink." Actually, it's competition from dirt-cheap south korean and taiwanese chip makers selling at a loss. That's why AMD exited the market. To quote their VP, it was a "bloodbath"

    3. Re:Say WHAT? by TheLittleJetson · · Score: 4, Funny

      bad news when a software company's best products are hardware. :-P

    4. Re:Say WHAT? by Wolfstar · · Score: 4, Informative

      I have. They're phenominally easy to use, and basically force you to set 128-bit WEP as the default. The newer ones suggest you use 256-bit WPA, which works hunky-dory with Apple's WPA implementation. I have a MN-700 base station a short distance from me right now and it absolutely screams.

      What planet are you on, dude? I've got an MN-500 sitting three feet from me. You know what it's doing? Accepting wireless connections in the clear from anyone in range. And no, it's not because I'm a selfless soul. In fact, all it's doing is sitting around playing WAP and switch for a few systems behind a LEAF Box simply because it doesn't have the friggin' HORSEPOWER to handle standard loose UDP methods in a NAT scheme. Asheron's Call - a game Microsoft PUBLISHED and currently controls the billing for - cannot be played on two systems behind it. I would assume the same goes for EQ or most other online games that use multiple port-triggered UDP connections.

      Not to mention that WEP is OFF by default, it doesn't force you to use it at ALL, and in fact they make it WAY more difficult to turn on (especially at 128-bit) than it actually needs to be - enough so that most normal people wouldn't even bother with it.

      Frankly, I love Microsoft's input devices (be they voice, mouse, keyboard, Joystick, or oddities like the Strategic Commander, regardless of whoever makes them), but their networking equipment is far beyond subpar.

      --
      You thought that this sig was what you think that I thought you wanted me to think. I think.
    5. Re:Say WHAT? by badasscat · · Score: 5, Informative

      Like their keyboards and mice, they're damn fine products.

      Let's not overdo it here. Their keyboards and mice are mediocre at best, just as their wi-fi equipment is. I owned an MN-500 when it was first released, and the thing wouldn't hold a connection for longer than 30 minutes. Turned out it was a known problem that a lot of other people had as well. I took it back, got myself a D-Link and haven't had a problem since. (Note: I'm not endorsing D-Link, just saying MS's products are no better.)

      MS has a ton of competition in the wi-fi market. It does seem surprising that they don't see it as a viable revenue stream but it may just be a case of one too many products taking away from their core focus (which is still OS's and Office software). It would be very hard for them to really become dominant in wi-fi because the field is so crowded; it's not a case of beating one or two enemies, as it is in PDA's or game consoles. They'd have to take down many, many well-established and respected companies. They probably just decided it wasn't worth the effort.

      As for their keyboards/mice, I just want to say that people who think these are the best of the breed just have not used a real keyboard and/or mouse. Find an IBM Model M or Northgate (Avant) keyboard and then tell me any MS model is even in the same class. MS's keyboards are the same "good enough" level of quality that everyone else seems content to make these days; rubber dome, mushy feel, questionable build quality. Calling them "damn fine" is like saying a Firebird is a damn fine sports car or the Sizzler makes a damn fine steak. Both are serviceable, but hardly in the same class as a Porsche or a Peter Luger. MS's wi-fi equipment followed the same pattern; nothing really to distinguish it from anybody else, and with the same intermittent firmware issues as every other manufacturer seems to have.

  2. free hardware ... right ? by icekillis · · Score: 4, Funny

    perhaps it's a move toward their plans to make harware free*

  3. Margins, Margins, Margins by prostoalex · · Score: 5, Informative

    Sales does not mean profits. Even though the sales of WiFi products more than tripled in 2003, the revenue growth of the market wasn't as good. Which means one thing - together with high demand the prices are falling down dramatically, and by now the WiFi equipment is heavily commoditized and thus outsourced to Chinese/Taiwanese/Indonesian manufacturers, which in the hardware world generally means no one else is expecting to make any money off of it (the same for Ethernet network cards, CD-Rs and other products).

    The market will grow (in fact there are 700K WiFi networks right now, and much more are expected), but the margin range is just not there - I wouldn't be surprised if by the end of the year the WiFi prices hit such a rock bottom, that some manufacturers will in fact lose money.

    Apple is doing very nice - 20.2% of the 802.11g market, the first-mover advantage, and leading in revenues, outrunning even Cisco (according to Business Week). But (a) we still have to find out what the profit margins are on Apple WLAN equipment and whether SteveJ got his R&D expenses back by now, and (b) Apple is one company that is uncapable of fighting price wars. Pitch Apple against a Chinese clone factory pushing millions of WiFi access points and networks cards at half the prices, and market share is eroded. Unless Apple finds some way to lock up consumers into buying its products (easy to do with Powerbooks, not so easy with Airport access point buyers), they won't do well either in this market.

    1. Re:Margins, Margins, Margins by Anonymous Coward · · Score: 4, Insightful

      Apple doesn't need to worry about all that shit.

      They just need to put out a product that works 100% Out-of-the-box with a Mac and it will outsell the clones, at least among the Apple market.

      The clones will sell more in total, but the clones are going into the hands of the 90% of the market that isn't Apple users.

      Apple tries to keep itself on the leading edge, which allows them to attach a higher price to recoup R&D. USB, Firewire, 802.11b and now 802.11g were all available on the Mac before the major PC OEM's offered them. As these products grow in market share and shrink in revenue, Apple will find something new to break into.

    2. Re:Margins, Margins, Margins by Graymalkin · · Score: 4, Insightful

      I think they've found a way with their high end base stations. The more expensive Airports have external antenna connectors, USB ports, and built-in modems.

      There's very few other WiFi manufacturers chasing the dial-up crowd even though there's millions of them all over the place. For many the prospect of paying $30+ for internet access isn't too appealing when their $10 v.90 dial-up access suits them just fine. The modems other use is pretty sweet, the AP Extreme base stations can act as dial-in servers. You can dial into the base station and be on your network with all of your other systems.

      All of the APs support USB printer sharing on the network which is typically a $100 device all by itself. There's also quite a few situations where external antenna jacks are a requirement for a WiFi base station. APs with external antenna jacks are rarely found in the $50 WiFi bargain bin.

      Like their computers Apple's Airport base stations are more featureful products sold at a premium. Compared to cheapo base stations sold at Wal*Mart they aren't terribly good deals. Compared to other devices of the same functionality they're really competitive. I don't think they really need to do much to lock customers into their products, just offer the functionality that they want or need. It isn't so much about fighting price wars, just an unwillingness to cut out functionality to increase market share. Why compete with the Chinese clone maker cranking out millions of limited functionality base stations when they can keep selling more functional devices to the market that wants them?

      --
      I'm a loner Dottie, a Rebel.
  4. Nothing to offer... by LostCluster · · Score: 5, Insightful

    Microsoft had no real way to apply "embrace and extend" into the networking world. When it comes down to it, there isn't much different between equal models accross the brands on the consumer networking shelf.

    I've even noticed some AT&T-branded networking equipment showing up at CompUSA stores. More or less, that shelf was getting a little too crowded and stores were going to drop the weakest link if Microsoft or some other player didn't gracefully bow out soon.

    1. Re:Nothing to offer... by gregfortune · · Score: 5, Interesting

      Pretty sure Microsoft wasn't viewed as a weakest link by anyone who is considering their performance in the wireless market thusfar. It's probably simply about profit margins. Wireless is becoming a commodity and MS is ditching it while the getting out is good.

  5. Not first post! by Anonymous Coward · · Score: 5, Insightful

    Perhaps it is because they don't see anything great and revolutionary in Wireless LAN hardware- you obey a spec, the interesting part to the user is the software interface, and Microsoft controls that still.

    The other examples (like PDA devices) represent entirely new niches in the market, or (like mice) represent strong branding oppurtunities- if you make a good product that someone handles everyday, that's decent profits and good PR (I'm a Logitech fan myself, even swapped out the MX300's red LED for a violet one).

  6. Re:Duh by klasikahl · · Score: 5, Insightful

    I'm sure tech analysists and security experts thought of that long before you did. If your assertions were true, I think the case would have been blown wide open. Besides, it would be far too easy to pick up on any traffic reporting via any traffic sniffer.

  7. Re:Diverting attention elsewhere? by tonyr60 · · Score: 4, Funny

    Most likely they have determined that 802.11 technology can never meet the bandwith required to keep the patches up to longhorn.

  8. Re:Duh by LostCluster · · Score: 4, Funny

    Call me a tinfoil-hat user if you like. But how do I know they wouldn't be logging info I don't have access to and having it sent to their servers?

    Just wondering, who is the official network equipment maker of the tinfoil hat wearers?

  9. I think they like it in their core software market by alen · · Score: 4, Interesting

    MS also started Expedia and sold it off when it became popular. Bill Gates said that it originally started as a way to push MSN, and then turned into a travel agency and he had no experience there. He wanted the company to stay in it's core market.

    I think that Cisco also doesn't want any competition for it's Linksys brand. They may have pushed MS. Cisco makes a lot of software and this may have been a deal to push some of their software to run on Windows. Vonage runs a system built by Cisco on Sun Microsystems, and this may be a backroom deal for Sun to push their software on the Windows platform.

  10. Microsoft hardware... by TheDarkener · · Score: 5, Insightful

    ...has always made me look to other manufacturers. I mean, seriously. I'm not trying to be an anti-M$ zealot or anything, but I trust hardware manufacturers who SPECIALIZE in hardware, not software. It'd be like buying a Jello-brand car. Sure, they make great jello, but...

    --
    It is pitch black. You are likely to be eaten by a grue.
    1. Re:Microsoft hardware... by RupW · · Score: 4, Insightful

      I trust hardware manufacturers who SPECIALIZE in hardware, not software.

      Huh? Who's to say they can't dabble in another market?

      If Microsoft want a wi-fi box with their name on it, they can headhunt good wi-fi guys from another firm and set them up with a state-of-the-art factory. Hell, they can even buy another wi-fi firm outright. Does the engineers stop becoming good at wi-fi because they're working for Microsoft? No.

      When a firm that specializes in hardware builds hardware it's betting its financial future. It needs to produce stuff that's commercial and will sell enough to keep the VCs happy. When Microsoft builds hardware, it's betting its reputation. It's got deep pockets - there's more incentive to build high quality stuff with no corners cut than there is to shift boxes.

      When Microsoft started selling mice they were arguably the best around. They were expensive but good and they drove the average quality in the market up. They brought innovation (wheels, etc.) with mainstream support. Same with joysticks. Good solid sticks, digital gameport interface, more buttons, force feedback. The only reason I can think of that they've got out of the PC joystick market is that there's nothing left to innovate - their products still cut it.

    2. Re:Microsoft hardware... by RupW · · Score: 4, Insightful

      Face it, Microsoft doesn't exactly have a good reputation among consumers.

      Amongst geeks, maybe not.

      If Joe Public wants to buy a wi-fi router to work with his Microsoft Windows and he sees Microsoft make their own router he's going to be confident that it'll all work together.

  11. Past hardware pullouts by rinks · · Score: 5, Insightful

    Don't know if anyone remembers these, but there is a precedent for MS releasing hardware and pulling it. They had a 900 mhz. "phone system" that had 2 cordless phones and a computer hub. Sold it for a year, pulled it. They released a speaker system that they pulled within a year or so. And, they have apparently stopped manufacturing SIDEWINDER gaming peripherals (sp?). Might be more. That's off the top of my head.

    --
    My good looks paid for that pool, and my talent filled it with water.
    1. Re:Past hardware pullouts by OYAHHH · · Score: 4, Interesting

      Add ultimate tv to that list.

      When I bought my TIVO I had a MS salesperson (they actually had one stationed at The Good Guys trying to sell the piece of junk) tell me that I was making a big mistake in buying the TIVO because they would be outta business in no time flat and that MS was the smart purchase.

      Needless to say, we know what happened....

      --
      Caution: Contents under pressure
  12. A bit of a shame... by j3ll0 · · Score: 5, Interesting

    I personally would have liked to have seen MS play a little bit harder in the Wireless space. Combined with their Kerberos implementation, we could have seen a commodity EAP-TLS system that worked out of the box. Boom! All of your wireless security concerns gone.

    And no....don't talk to me about open-source here. I''ve played around with building an EAP-TLS system with Free Radius and after two days of solid effort it still wasn't working.

    A real shame that opportunity has been missed.

  13. Re:End of support after two years? by LostCluster · · Score: 5, Insightful

    I thought there were consumer protection laws that stipulate the availability of service and support for 7 years from the date of the original sale. Isn't two years a fairly short end of life cycle for a consumer electronics product?

    I know of no such law. Once your warranty is up, you're at the vendor's mercy for what kind of support, if any, is going to be available to you.

    This is more or less what always happens when a vendor discontinues a product line... you've got an orphan product that you might as well toss when it breaks.

    Then again, what's the point of servicing a broken $50 router... most flaws that would cause it to stop working usually are more expensive to fix than the thing's worth.

  14. Game controllers by WolfTattoo · · Score: 4, Informative
    I can't recall a case in which Microsoft had viable products and decent sales and exited instead of spending more money to compete more effectively.

    Actually, there is another market Microsoft backed out of recently, game controllers. Microsoft's Sidewinder line of Joysticks and gamepads was actually quite good. Their gamepad was the defacto standard for the PC for quite some time.

  15. Re:Duh by macdaddy357 · · Score: 4, Funny

    They're called microsoft, not microhard. Who would want their hardware? /typing on a microsoft natural keyboard.

    --
    How ya like dat?
  16. Are you talking about a different MS? by Weaselmancer · · Score: 5, Interesting

    Perhaps competition from Cisco (Linksys subsidiary), NetGear, and even Apple (which has a disproportionate marketshare) made MSFT blink.

    We are talking about the same MS, right?

    The same MS who jumped into the game console market with Sony and Nintendo? Who wrote Word and Excel, when the market already had Wordperfect and Lotus? Those guys? The ones who wrote Internet Explorer when Netscape was already on it's third release?

    You can say what you like about MS, but don't say competition scares them. They look at an unentered market the same way Peg Bundy looks at a bon-bon. They know that they can intimidate and out-spend anyone on the planet. Even the law can't stop them, because they simply view the fines as a business cost.

    A better question to ask would be why. Why would they leave a market, just when they're gaining share? This is what they live for. Move number two in this game is to take revenue from the other near-monopolies and turn this market opening into another monopoly, to fuel the next market they wish to exploit.

    It can't be that they view the market as a brick wall. They didn't view the DOJ as a brick wall! I'm supposed to believe that after that, Cisco scares them?

    I don't know why they left the market, but believe me...they have a good reason, and it's in everyone's best interest to figure out what it is. Especially the people who make WiFi equipment.

    Weaselmancer

    --
    Weaselmancer
    rediculous.
    1. Re:Are you talking about a different MS? by jhobbs · · Score: 5, Funny
      They look at an unentered market the same way Peg Bundy looks at a bon-bon.

      I am now, and forever, scared by a mental image of Bill Gates in a giant red boufont wig and spandex pants.

  17. Re:errr better look around by lostchicken · · Score: 4, Insightful

    Eh? Perhaps you're trolling, but seeing as these home routers usually use tiny little ARM cpus with embedded operating systems, they couldn't use IIS even if they wanted to. IIS is certainly not a "small" web server, nothing I'd want to put on a router. They probably hand code their own web server, or use whatever came with their embedded os.

    --
    -twb
  18. I bet that sales tanked after... by rune2 · · Score: 4, Funny
    They introduced Clippy on the router config page:

    It looks like you're trying to trying to configure your wireless router!

    Would you like to:
    • Report the details of every packet to Microsoft
    • Send info on your open source software to Microsoft
    • Put on your tinfoil hat to shield you from our "wireless" mind-control rays
    • Redirect all Google searches to MSN
    • Conveniently open all ports on your system
  19. Evil tinfoil hat conspiracy theory by AndyCap · · Score: 4, Insightful

    They are naturally pulling out of this market because they were among the few remaining suppliers that still sold Prism2 cards which were usable in Linux. The other suppliers like D-Link and SMC had much better soloutions in place for delivering windows only hardware and changing chipsets from time to time to discourage reverse engineering. :->

    --

  20. If I saw someone else point this out... by KrispyKringle · · Score: 4, Informative
    I wouldn't bother. But I don't.

    Cisco (Linksys subsidiary)

    I think you've got that backwards. Cisco owns Linksys.

    Unless I'm on crack. Not trying to harp on something stupid.

  21. It all makes perfect sense... by thirteenVA · · Score: 5, Funny

    After careful evaluation, the Microsoft hardware group has decided to scale back its broadband hardware and networking business," a representative said. "Instead, the plan is to apply the knowledge we have gained in that category to future products and services."

    Translation: After offering a product based on actual standards, which offer us no way to develop a strangle hold on consumers, we've decided to drop this product in order to devote more time coming up with a proprietary solution...

  22. A pointless anecdote by evilpenguin · · Score: 4, Interesting

    I would like to just mention that I have had the same 802.11b PCMCIA card and access point for almost three years now, but on a recent business trip, it got broken.

    Several trips to a SuperJumboElectroMegaHut (or a Best Buy, I can't remember which) later, the only 802.11 card that would work "out of the box" with my Linux laptop was a Microsoft MN-520. All the others on the shelf used one of the either not supported or barely supported 802.11g chipsets.

    For various job-related reasons using non-standard kernel patches wasn't an option for me, so the few other supported cards were out.

    It is getting harder and harder to find wireless cards that work well with the stock kernel (or the Fedora/RedHat kernel, which, of course, can't really be considered a stock kernel).

    So I'm sorry to see Microsoft leave this market because they were the best provider of Linux-friendly Wi-Fi cards. Ironic, innit?