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No Call List Bypassed Using Call Centers in India?
lollipop17 asks: "My husband and I recently bought a house, and so our three months on the do not call list before we can file complaints is not quite over. We only have one business thus far that has called soliciting anything, but here's the catch: it's always a recording, and when I finally got through on the number they provided, 800-513-4524, the reps that answer are in India and have no idea what's going on other than they have a contract with an American company to take sales orders. The girl on the recording mumbles the business name, which seems to be 'All Digital Satellite,' which I could not locate via Google as it's so generic. Given the recent story about spam faxes, and solicitations overseas, do you think this is the future of telemarketing (the offshore location anyway)? Has anyone successfully filed a complaint with the FTC for violation of the do not call registry (for I am sure they will call again after our three months is over, they call at least twice a week)? Does anyone have ideas for tracking them down (i.e. local phone number or stateside address)? The message even seems fraudulent, but I cannot file a complaint with the better business bureau without local phone or address. Any ideas?"
I found this PDF press release that mentions a Robert Kirkpatrick at All Digital Satellite. Perhaps you can contact those responsible for this site to clue you in as to how you can get in touch with Mr. Kirkpatrick. Here's a link to the actual PDF file at the Winegard company's website.
THIS ACCOUNT IS OFFICIALLY RETIRED/RETARDED.
I've been on my state's do-not-call list for 2 years now, and I'm on the federal one as well now, but I've had 3 recordings left on my answering machine. They're all offers for satellite TV hookups, go on for quite some time, and only leave a number.
"Again, I can hook up all the TVs in your house with satellite for $XX a month."
They are only outside US control if:
a) The company located outside the US
b) The call center is outside the US
and
c) The company's bank is outside the US
"They redundantly repeated themselves over and over again incessantly without end ad infinitum" -- ibid.
Recorded sales pitches are illegal in most states, and this constitutes harassment. Contact your phone company about tracing the calls. They have the capability to do this.
Also, the BBB will be completely useless here. You need to contact the Federal Trade Commission and the FCC. The former regulates various consumer-related things, and the latter enforces many phone regulations.
My husband and I recently bought a house, and so our three months on the do not call list before we can file complaints is not quite over. We only have one business thus far that has called soliciting anything, but here's the catch: it's always a recording...
You don't need to wait 3 months. Using automated recordings for commercial phone calls was illegal, to any phone number, long before the do-not-call registry was in place. For what it's worth, every time I've gotten one of these it's from a local small business--some schmuck who doesn't know better and gets sold on the neat idea by an unethical firm who knows that use of its software will leave the user liable for bankruptcy-inducing fines...
Hoovers.com allows you to search for businesses, including the assumed name a company may be operating under. If the company pays taxes you can get informatin on them, although if you haven't paid money for the service they will ask you either to buy a subscription or a report. Still, the Information you'll find if you search their site should give you enough leads to track down the business and let the FTC know who to go after.
This is who owns 800-513-4524
UniPoint Services / 512 735 1200