A Cox Internet Email Outage?

Posted by Cliff on Monday May 24, 2004 @10:36AM from the if-they-won't-tell-you dept.

notthere asks: "In Florida, Cox High Speed Internet (the home service) has been having problems with out-of-network emails for almost a week, since that is the date on the latest piece of email in my Inbox. I contacted Cox tech support this morning. The first responder read a statement to the effect that 'there were some problems, and they do not know when the problems will be fixed.' When I complained and demanded some clear explanation of what the problem was and when the service would resume, she said 'Cox HSI is an entertainment service, so we do not guarantee service. If you want to talk to our people in the business division, I'll be glad to give you their phone number.' I then asked to talk to a manager, who was certainly nicer (he apologized), but offered no answer or projection as to what the problem is and when it will be fixed. Interestingly, the Cox support web page reports no outages." If you use Cox's Internet service, have you recently had trouble connecting to your mail servers?

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Re:WTF? by Kizzle · 2004-05-24 11:13 · Score: 2, Insightful

He is not saying he knows of anyone else out of his local coverage area that is having problem. This is not dealing with anything close to the whole North-eastern edge of the USA. If it was then this would be an interesting article. Instead it's ONE guy bitching about his lack of mail for a week. Boohoo.

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Re:WTF? by AKnightCowboy · 2004-05-24 11:19 · Score: 2, Insightful

I seem to recall a headline story about the massive power outage in the North-eastern edge of the USA. Why? Because a significant chunk of Slashdotters out there were affected.
50 million people losing power is significant. A guy not able to get his e-mail through a cable provider in Florida is not. I also recall tons of front page articles during the California rolling blackouts. If e-mail is that important to you then register your own domain and setup your own mail system.. or just use hotmail or yahoo for mail. Jesus, if there's anything i've learned it's to NEVER use a cable provider's services for web/dns/mail/usenet... they suck. Use them for bandwidth and find service providers for that shit elsewhere.