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Fix a Troubled Mac

rossetti writes with this review of Fix a Troubled Mac, v1.3. "If you run a busy creative design business, you've encountered your fair share of Mac problems like failed tape backups, incorrect network settings, missing CD installers, flashing start-up disks. Macs are not as trouble free as one is led to believe. Running a studio environment with 20 or more Macs does cost money to keep everything working smoothly. It may be only an hour here or there, but this can easily balloon your IT support budget to over $10K a year. If this sounds like your problem, then this book is definitely for you. It takes you through step by step assistance for troubleshooting numerous issues, be it hardware, or networking or software, Mac OS 9 or Mac OS X. Once you start reading or referring to this book for advice, it really feels like having your own Mac-friendly IT support person with you all the times, but not at the hourly rate that they usually charge." Read on for the rest of rossetti's review. Fix A Troubled Mac author dirtymouse pages 196 publisher dirtymouse rating 9 reviewer rossetti ISBN n/a summary The book is written for advanced Mac users and aimed at creative studio and production environments and for anyone that is looking after a number macs

This is the only book that I'm aware of that gives you troubleshooting assistance like it should be. I've never encountered a chapter in any book that is dedicated to helping one create an emergency firewire drive, or a bootable Mac CD-ROM that will boot essentially any modern Macintosh, let alone, explain which software troubleshooting tools to use, or how to set up system software for quick reinstalls. In addition to this, the writer takes you on a guided course on how to approach the command line (for brave Mac OS X users) to fix start-up problems and corrupted user logins.

Fix a Troubled Mac is densely packed with information presented in a light, easy-to-read way. It accelerates you through basic information towards in-depth and advanced topics -- even if you get left behind, what remains in your head are relevant and well-formed concepts and frameworks. As the author mentions at intervals, this book approaches running a Mac studio in a holistic manner. Having said that, the therapy of the individual computer user is not overlooked. Even a computer-literate person with two or three Macs in a SOHO setting will benefit.

The first chapter of the book, "Be Your Own IT Support" covers concepts on how to approach problems. Starting with the basics like the Cardinal Rules (Ask yourself, "what has changed lately?"). From there it's a nice, easy, sometimes humorous introduction to how networks work. After a few pages, much of the bafflement that is computer-related pain begins to ease, furrows recede, clock speed returns to normal. Such simple ideas, such profound effects. Perhaps this book could be subtitled 'The Tao of Mac.'

This book does indeed read like a distillation of 6 years of a Mac technician's life, filled with numerous methods to efficiently and effectively diagnose and repair troubled Macs. From paper-bag solutions for a beige box with the hiccups, to rolling out a customized OS X laboratory in less than a day, this book will walk you through the higher realms of careful planning and execution.

Very little information in this book is dedicated to the beginner. If that is my only criticism of the book then let that stand. Like any good thriller, at times you will find yourself with heart beating and sweat on your brow (when did I last back up?). Even hardened professionals will find themselves taking unhealthy interest in particular chapters.

A whole chapter of the book is dedicated to the creation of an emergency firewire drive, which is referred to again and again throughout the book and although creating one may seem arduous, you quickly learn how to use these tools to repair, recover and restore after disasters, as well as install new systems and software updates quickly. The author makes extensive references to some software essentials like Carbon Copy Cloner and NetRestore by bombich software.

There are a lot of recommendations of various software tools and their uses. Many of these tools are inexpensive, but of course there are the usual heavyweights like Retrospect and Disk Warrior. Helpfully, each tool's precious place in your toolbox is analyzed and explained, along with the situation and manner in which to use it.

Reading this book cover to cover, one of the things I found confusing was the order in which topics were presented. Of course, such a book isn't generally used in this way, and given its electronic and search/click nature, it doesn't cause any real difficulty. It may be off-putting to some, to each his own.

In keeping with its holistic backbone, the book doesn't make assumptions about the flavor of your studio's environment. Just as much coverage is given to Mac OS 9 based Macintoshes as to the Mac OS X side. There is a large section devoted to running a Mac Studio with Mac OS X Server, including hardware, software and configuration tips and guidelines.

Much of the technical knowledge contained in these pages is freely (as in free, sans-cost) available on the internet. Some of the information is quoted (and attributed) directly from such sources. However, finding this information online yourself can be very time consuming and this book addresses that problem, with well researched links that extend on the information presented, should you need it. Having all these weblinks in one document also has its benefits. This is a integrated guide and a distillation of core issues and key tips earned through (someone else's) blood, sweat and tears (not yours). And of course, in the event of system failure, even Google stops working.

There are many Macintosh books out there, so this book finds itself in a very competitive arena. However, it has several advantages over many of these books. Firstly, its in electronic format, and is therefore quickly searchable. The author recommends at the beginning of every chapter how to mine the book's information. Secondly, all references to other sections of the book are hyper-linked for quick access and all external references are hyper-linked as well. Thirdly, the book is available on a subscription basis. This may seem an expensive option, but a subscription means the information will be kept up to date and expanded as new techniques and technologies become available. Perhaps one of the few disadvantages is that in the event of emergency, the book may be stuck on your machine. (It's certainly one of those precious items to be stored on your USB stick, iPod or emergency CD-ROM .)

With a guide like this, you can quit moonlighting as fixit guy and go back to your day job.

You can download or subscribe to the electronic-only Fix a Troubled Mac through the book's official site. Slashdot welcomes readers' book reviews -- to see your own review here, carefully read the book review guidelines, then visit the submission page.

9 of 265 comments (clear)

  1. $10,000 a year, eh? by havaloc · · Score: -1, Flamebait

    What is that, the cost of one G5?

  2. This is how to fix a mac... by King-Raz · · Score: -1, Flamebait

    Draw up a migration plan to Linux, silly!

    --
    ~c
  3. Dear Apple by Anonymous Coward · · Score: -1, Flamebait
    Dear Apple,

    I am a homosexual. I bought an Apple computer because of its well earned reputation for being "the" gay computer. Since I have become an Apple owner, I have been exposed to a whole new world of gay friends. It is really a pleasure to meet and compute with other homos such as myself. I plan on using my new Apple computer as a way to entice and recruit young schoolboys into the homosexual lifestyle; it would be so helpful if you could produce more software which would appeal to young boys. Thanks in advance.

    with much gayness,

    Father Randy "Pudge" O'Day, S.J.

  4. fix a troubled mac? by abscondment · · Score: -1, Flamebait

    fix a troubled mac?

    install linux.

  5. honest about Mac troubles by Anonymous Coward · · Score: -1, Flamebait

    I'm glad to see someone honest about the problems with Mac's. Several years ago I was stuck with a Mac for my desktop machine. Coming from a Unix background, it was pure hell. It appears the good folks at Apple never heard of keyboard accesibilty or stability.

    I found it incredible that people would accept a desktop that crashed 3-4 times during the course of the day as normal. Some days I spent more time trying re-booting/fixing the machine than actually getting development done. And what's with the one mouse button thing? I hear, all you need is one button. Great, how is it productive to click, and WAIT? Windows, Linux, QNX, BeOS, AIX, Solaris, and HPUX, figured out a long time ago that people are more productive with a multi-button mouse. They also all figured out that KEYBOARD SHORCUTS help to make people more productive too. The Mac's I've used won't even boot without a mouse. *weak*

    I here that most of this has been fixed with OSX. I hope its true but, it'll be a long time before I'm up to spending the time to trying a Mac again.

  6. Re:And to add to that by Anonymous Coward · · Score: -1, Flamebait

    The first time I used a mac, it crashed. The second time I used another one, it crashed again. Then I understood why people switched from Macs to PCs, but some idiots who stick with macs because of its nice pretty ui go and kiss the Apple's ass, and some ohters mod you up, but the market share of Apple is a proof for the reality.

  7. Real History of Macintosh by Anonymous Coward · · Score: -1, Flamebait

    A long time ago... maybe even 20+ years!!!,...

    An evolutionary split occurred in the human race...
    Some people no longer seemed to have a libido based upon gender. And there was a cause...

    You see... for an evolutionary split to occur, there has to be a catalyst... something to divide a population. The divide was PC vs Mac.

    The people with the peculiar non-gender based libido were using Macs, while the "normal" people were using PCs.

    For a long long time... nobody "normal" wanted to be seen using a Mac for fear that people would think they were "GAY"... at at least artistic. This was even more especially true for left-handed deviants who already had a strike against them.

    Then one day... their happy little Gay mac seemed different... more manly. Something had changed!!!

    OSX had come to purge the result of this evolutionary divide. Even "normal" people started getting Macs. Even some popular and tall sport stars were seen using them. Macs were no longer only for Gays!!!

    And this is the real history of the Mac.

  8. Re:$10K/yr buys - 20 - new PCs! by Anonymous Coward · · Score: -1, Flamebait

    $500 per computer? hahaha. loaded with software too? hahahahahaha. and mac you say? (price x 2) hahahahahahahahahah.

  9. Re:And to add to that by Anonymous Coward · · Score: -1, Flamebait

    your a dirt fucking whore who lies worse than a 5 year old.

    no one is switching from Mac, the PC world is growing faster than the Mac world. but I guess mathematics is to hard for a fucking retard lie yourself.

    here is a paradox for you, if people are leaving the mac platform (you know since you think a market percentage is actual sales) then why are they selling more Macs than they did 2 years ago, 5 years ago, and 10 years ago even?

    answer. the Mac market is not growing as fast as the PC market.