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Royal Bank of Canada Software Upgrade Goes Awry

Posted by michael on from the cosmic-justice-for-SCO-investment dept.

Reader mks113 writes "Many Canadians living payday to payday have been in for a shock this week. Canada.com along with many other sources is reporting how thousands of customers have been inconvenienced following an unsuccessful software upgrade at the Royal Bank of Canada on Monday. All government employees (including me) in several provinces had their direct deposits delayed by a day or more." RBC has a comment on the mess.

7 of 602 comments (clear)

  1. Sticky karma.. by the_rajah · · Score: 5, Insightful

    I guess that bad karma is pretty sticky. Even selling their preferred A-1 shares to Baystar didn't save them.

    My Canadian friends are screaming bloody murder. I don't blame them.

    "Do the Right Thing. It will gratify some people and astound the rest." - Mark Twain

    --


    "Do the Right Thing. It will gratify some people and astound the rest." - Mark Twain
  2. Ah, Nostalgia... by ackthpt · · Score: 5, Insightful
    Remember back when companies had Q/A departments and procedures? Wrote test plans and tried various scenarios to make sure the software was idiot and bullet proof? When routine software updates didn't suddenly pull your pants down and slap a creme pie into your face? When companies didn't just write any old thing and throw it out there for their customers to actually perform the test?

    Geez, I'm showing my age again...

    --

    A feeling of having made the same mistake before: Deja Foobar
  3. Re:Same as British Air Traffic Control? by MoonBuggy · · Score: 5, Insightful

    "Never attribute to malice what can be adequately explained by stupidity"

  4. Re:Somebody should get fired by GoofyBoy · · Score: 5, Insightful

    >Heads should roll for this one.

    But are the "correct" heads going to roll?

    >In cases like this, you should be lucky if you aren't held 100% liable.

    If you were suppose to be held liable, do you think anything would change? Were any Professional Engineers held liable for the big blackout last year?

    --
    The surprise isn't how often we make bad choices; the surprise is how seldom they defeat us.
  5. Those poor members of the IT department by pbailey · · Score: 5, Insightful

    Can you imagine working in that IT department right now. My first reaction when I saw this story was that I felt incredibly sorry for those IT guys and gals. Must be hell over there right now!

    I know I always sweat when releasing new software, at least I don't have to worry about effecting the bank accounts of millions of people. That would truly be scary!

  6. Re:I wonder... by tool462 · · Score: 5, Insightful

    Yeah, it was probably written in the US :)

  7. Re:Wait a minute... by GordoTheGeek · · Score: 5, Insightful
    Stop! My Sides! You're killing me! Both you and the other moron are letting your ignorance show. You have quite succinctly demonstrated exactly what it is that I and a very large portion of the world do not like about what, unfortunately, passes for representative Americans. Bravo

    It's quite sad, really: any disagreement with you automatically means that I don't like Americans and any and all arguments can and will result in violence, in this case coupled with a strange assortment of insults, what I can only guess is a swipe at my sexuality, and a comment that shows your profound misunderstanding of geography. I must, however, point out that your message, such as it is, is getting garbled by your obvious mastery of grammar and spelling.