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Cell Phone Customer Service Ranked Next to Last
Paulrothrock writes "A recent report shows that cell phone companies are the second lowest ranked industry in terms of customer service, just above cable companies. Also, they are second only to car dealers in number complaints to Better Business Bureaus. Complaints include being charged a fee to cancel a cell phone contract for a deceased husband and being double-billed for using an online bill-pay system. I guess I've been lucky, the only problem I've had is getting reception."
Yeah, with Sprint, instead of the heavy Indian accent, you get a heavy Ebonics umm...accent? They're just as hard to understand and much less likely to be able to read.
I'm not sorry to be harsh when it's the truth based on not only my experience, but also that of everyone I know and everything I've read. I've never heard a good story with Sprint customer service. One of my co-workers is currently considering legal action against them to get things fixed.
You are dead on with that. I wanted to say something about the representation of minorities, but I tried to be as subtle as possible. Way to hit the nail on the head, bro.
I'm also in Japan, with en AU KDDI phone, bilingual, the manuals are all in japanese, you can dowload a 30 page PDF of an Engrish version.
No way to talk without deploying the 10 cm antenna (beeing from France, with GSM and the habit of antenna-less Nokia it's a pain). The phone can do everything and wathever except a correct phone (camera, pocket light, twin color display, GPS -with 600m of circular error probability, 300m precision- and if I paint the stripes it can also make aircraft carrier...) The tech support is of no help, noone speak a single word of english, same goes for Yahoo BB who for a 12Mb service give me a FREAKING 0,8Mb... They didn't even knew what an ethernet port was... (btw the technical limit for xDSL was 6Mb so I don't get how they sell 24 or 48 Mb plans...)
Japanese people are really efficient at giving fakely sincere excuses but the last to be efficient (there was an article on the time in 2002 about the myth of japanese productivity).
As for your comment on the hiring part if you're not bilingual... the japanese society beeing the most racist one in the world they won't hire you if you're not japanese, that's all... unless they are really desperate. Or need you as some kind of "value added cute guy" which works very well for the French these days, but is a definite nightmare for Brazilian or other communities.
Japan from outside is the "Phantasy Island"
from inside it's the "planet of apes" (with lots of Mercedes Benz, and Ferrari, and Corvette, and BMW.)
(good by karma...)