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Cell Phone Customer Service Ranked Next to Last

Posted by ryuzaki0 on from the as-bad-as-we-all-thought-it-was dept.

Paulrothrock writes "A recent report shows that cell phone companies are the second lowest ranked industry in terms of customer service, just above cable companies. Also, they are second only to car dealers in number complaints to Better Business Bureaus. Complaints include being charged a fee to cancel a cell phone contract for a deceased husband and being double-billed for using an online bill-pay system. I guess I've been lucky, the only problem I've had is getting reception."

2 of 356 comments (clear)

  1. Ironic by mwheeler01 · · Score: 0, Redundant

    That's ironic...I guess they're not doing a very good job of hearing us now.

    --
    Pretty widgets? What pretty widgets?
  2. Re:Well what did you expect? by interiot · · Score: 0, Redundant

    Even if you DO buy them directly, half the time they'll still make you sign a contract, so you're their bitch no matter what.