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Apple Expands (Again) iBook Logic-Board Program

Posted by timothy on from the cultivating-customers dept.

JMZorko writes "Apple has extended the repair program to widen the serial # range yet again for iBooks experiencing the dreaded, dreaded (and did I say dreaded?) video problems. It now includes serial #s up to the UV342 range (which, sadly, mine is in .. here I thought I finally got one that would stay with me for awhile, sigh)."

2 of 74 comments (clear)

  1. iBook woes by isd_glory · · Score: 5, Interesting

    Man, I feel lucky that I had my iBook problems well before apple "announced" the issue. My iBook failed for the fourth time around September of last year, and rather than just blindly send it in again, I got on the phone with a customer representative and bitched my way up the phone chain until I got in touch with someone who could help.

    After a bit of discussion (namely that I no longer trusted in the worry-free operation of my laptop), I got them to refund the money I paid for my then year-old iBook and use the money to purchase a new PowerBook. Of course I also had to send them a cashier's check for the difference, but I feel that the upgrade was worth it.

    Ever since the iBook repair extension was announced, it seems that Apple has changed their stance on this issue. Had my iBook died a few months later, they would have just replaced the logic board again instead of letting me come up with some other options.

  2. at least it's quick and painless... by jspivack · · Score: 5, Interesting
    I live in France, and I sent my 700MHz iBook in for logic board replacement when it exhibited the symptoms last month. I called Apple on Monday morning; UPS came by on Tuesday morning; I had the computer back in my hands Thursday afternoon. And the European repair center is in Holland!

    I do have a question, though...they reinstalled Panther (10.3.2) and gave me specific Panther CD's (again, 10.3.2) because the new logic board is apparently incompatible with anything lower. Also, the "Details" section of the repair certificate says "Diagnostic, PCBA, MLB, 700Mhz, OASIS, iBook,,A12". I interpret the first two acronyms to be Printed Circuit Board Assembly and Main Logic Board; does the A12 at the end refer to the 12" aluminum G4 PB? Is this motherboard, which only supports 10.3.2 and may be common with a PB mobo, perhaps upgraded or faster than the original? (sounds too good to be true...it probably is) Is there any way I can tell?