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Memo to Apple: Respect Your Resellers
An anonymous reader writes "As Apple opens more and more stores across the country (they are going to hit 88 by the end of 2004, according to top Apple retail honcho Ron Johnson), small independent dealers claim to be taking it in the shorts: five are suing Apple for all sorts of nastiness. Here's an interesting prescription for how Apple can make things right with its resellers and still open lots of shiny stores for the masses."
Since there is no Apple Store in Alaska, I did have to go to the local Mac shop to get a new Yo-Yo since mine died. Since they have a 1 year warranty from date of purchase, i called Apple, they faxed me my proof of purchase, and I went to the shop, and got me a new one for free (3 day longer and It would have cost me something). Apple vendors don't make much money from doing warranty repairs, especially if they are sent to Apple for the fixing. As for finding where the closest Apple shop that's easy, Store Locator. Support your local Mac shop, unless they are a bunch of egotistical idiots, then go to the most knowledgeable shop near you. (In my case, surprisingly enough, CompUSA)
"This is you left and that's your left. This is your right and that's your right. You're gonna die!