HP Recall on 900,000 Notebooks

phycoman writes "900,000 HP and Compaq laptops have potential memory issues and are being recalled. The RAM chips from four manufacturers can possibly lead to system corruption and lockups. The affected notebooks are Compaq Evo Notebook N610c, Compaq Evo Notebook N610v, Compaq Evo Notebook N620c, Compaq Evo Notebook N800c, Compaq Evo Notebook N800v, Compaq Evo Notebook N800w, Compaq Evo Notebook N1000c, Compaq Evo Notebook N1000v, Compaq Presario 1500, Compaq Presario 2800, Compaq Presario x1000, Compaq Presario x1200, HP Compaq Business Notebook nx7000 and HP Pavilion zt3000. As a result, HP has created a website whick allows users to download a program to test for faulty RAM chips."

Comments

Memory replacement, not recall

[Covener]

Laptops aren't being recalled, memory is. Writeup is too sensationalized

Re:Memory replacement, not recall

[crow]

Just like an automotive recall, there's one part that's bad, and they ask you to bring it in to be replaced at their cost (parts and labor). I once had a recall on my car to replace the radiator cap. They mailed me the cap and said to take it to a dealer if I didn't want to swap it myself (apparently the original cap wouldn't release pressure if it overheated).

A recall doesn't mean they'll replace the whole thing, just the bad part. This is a recall.

Not HPs fault

[phalse phace]

I just love how everyone's bashing HP for this flaw even if it isn't their fault.

"The problem is tied to the interaction of DRAM from several manufacturers and several chip sets, all designed by Intel Corp."

Shouldn't HP be commended instead since they're the only ones who are currently taking action to resolve this problem?

"Although HP classified the problem as one that will affect the notebook PC industry as a whole, it appears that the company is the only one currently taking action. A representative from Dell Computer Corp. said that the company was "looking into it.""

Re:Downtime anyone?

[silas_moeckel]

Nope HP ships the part you replace and then you ship back the defective part and they ship you a 32 meg usb flash drive for your trouble and returning the bad ram.