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Best Buy Says Customers Not Always Right

Posted by timothy on from the they've-been-telling-me-this-for-years dept.

linuxwrangler writes "Best Buy is one of the retailers that has now decided that the customer is not always right. Best Buy consultant Larry Selden has identified "demon customers" like those who file for a rebate then return the item. OK, I get that one (hey Best Buy: dump those customer-despised rebates and you won't have that problem...). Other categories like customers who only buy during sales are more interesting. Best Buy declined comment on how they are dealing with those customers. Some stores have actually "fired" customers. Welcome to the end result of all that customer information data mining."

5 of 1,754 comments (clear)

  1. Boo fucking hoo by Captain+Splendid · · Score: 0, Troll
    What, there's customers out there with heads on their shoulders? What a shock!

    Still, more power to Best Buy if they want to start discriminating against customers. I'm sure it's really going to make an impact on their bottom line.

    --
    Linux, you magnificent bastard, I read the fucking manual!
  2. WHAT??? by Advocadus+Diaboli · · Score: 0, Troll
    "That would be directly equivalent to somebody going to an ATM and getting money out without putting any in,"

    What??? I always thought that the bank people are filling the ATMs with money... and now I read that this is customers duty... well, thanks anyway to the unknown people that put their money in the ATM so that I can get it out...

  3. Re:Always right....? by mcrbids · · Score: 0, Troll

    Now, I drive the extra 30 minutes to go to Fry's where no one bugs me until I ask a question.

    One of the things that comes from living in a small town is that I don't waste time on the freeway. Here in beautiful Chico, CA we have Circuit City, Best Buy, Wal-Mart, Target, Sears, Office Depot, Office Max, and WinCo all within about a mile of each other.

    I would *never* drive another 30 minutes to get a few DVDs or a sound card!

    The nearest Fry's is about 80 miles from my house, and I've been there twice - both times while visiting Sacramento for other reasons.

    It amazes me how much time people waste on the freeways - I've heard that in many areas, a 1.5 hour commute is TYPICAL!

    Geez. Armed with Internet Access and my Linux Laptop, I can work just about anywhere with squat for a commute. Almost makes me feel guilty just for having it so good....

    --
    I have no problem with your religion until you decide it's reason to deprive others of the truth.
  4. Re:Not allowed to only buy on sale??? by orionware · · Score: 0, Troll

    Dude.

    Lying is perfectly fine with the /. crowd as long as you are lying to Big Corporations, Republicans, Christians and Windows users.

    Wise up.

    --


    Karma means nothing to me, so suck it...
  5. Re:Always right....? by Cpt_Kirks · · Score: 0, Troll

    Fuck you!

    Tell me where you live so I can come over and eat your liver!

    Then, I'll sue you. For something.