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How To Make Friends on the Telephone
Dan writes "What a wonderful find--it seems since the internet, we've forgotten the correct way to communicate with people. So here is a book to teach us the proper etiquette, as well as how to handle complex modern communications devices."
Nice article there - it was to look over the pamphlet and retrospect about how far we've come communication-wise in the past few decades. We can communicate more effectively, work more productively, and get information faster.
But I cannot say the same for the improvement in social life that technology has brought about. Sure, we have IM now, I can videoconference with my folks back home halfway across the world without paying a penny, but has it really *improved* my social life? I don't think so.
IMHO, we communicate better with people we need to (at work) and family/friends, but we don't really end up making more friends (I won't go so far as to credit Orkut groups/etc as friends). If anything, we're spending more time in front of our screens sending and accessing messages (communicating) at the cost of social interaction.
Maybe it's just me, but I have a feeling it's true for a lot of folks especially those around here.
An Indian-American Hindu committed to non-violent thought/speech/action alarmed by the global explosion of radical Islam
Aside from the prevalence of automated attendants, I've noticed that many human operators don't seem to know how to answer with a warm greeting, ask for information, put people on hold correctly, or bridge a call to the right person.
I've become better at handling phones simply by listening to what these people are doing wrong, and using that as a basis for improving my own phone skills.
But on the other end as a caller, I've found it helpful to announce myself at the beginning of the call, instead of having them ask me for my name. And also to have as much information ready as possible, and present it before I'm asked, IE account numbers, customer numbers, MAC address of cable modems, etc.
Just wondering.
Anyway, I'm a little surprised this on /. As far as I am concerned, phones suck. I use them because I have to. It's a more "instant" form of communication than email provided you manage to get the person you need to speak to on the phone. And it's the standard, as most everyone has either a landline or a cellphone but many (well, let's make that 'some') people still don't have email accounts and/or don't check them regularly.
That being said, I really dislike phones. As far as I am concerned, they're about the rudest form of communication, at least in a business environment. By chosing to make a call instead of emailing the person, you're chosing the easy way out. Basically you prioritize your time over their's. They have to talk to you even though they might be busy or doing something else. In a business environment, there are few people who can just ignore the phone.
By emailing me instead, I could have dealt with your problem on my own terms and allocated time based on my current schedule (that the caller's certainly not aware of), needs and priorities. Should I not see your email in time (which is unlikely since my mail server notifies me of some new emails (procmail is great, isn't it) via text message) you could still call.
That's why I have two cell phones. I use one during business hours, the number is on my business cards and if you call me on it during business hours I will answer, period. The other is my personal phone. It's small enough that I can easily take it everywhere, the number is not listed and only known to family, friends and customers who have expressed that they might need to reach me. Family and friends can call me anytime, no matter what. Same goes for customers, but they have to pay me (depends on the contract but usually I charge tripple) if they need me when I'm off. They're aware of that and don't bother me with trivial problems. If something important comes up, they know how to reach me though. Everybody's happy.
So generally, I do prefer email or text messaging to phone calls. That way, I get to choose who I talk to. As far as I am concerned, it's a lot more polite to email me than to call me at 9 in the morning when I might still be asleep.
Oh please. IT'S A WASTE OF TIME! HANG UP!
"Who are in control, they are not in control of anything - they don't even control themselves!" - Glen Beck
As a geek with a girlfriend, I can say the phone is critical. While IM is usefull for large numbers of people, the phone is better for personal conversations where voice inflection has more meaning.
And asking someone out on IM is just bad.
I call bullshit. Not on the fact that you have a girlfriend, hey, anything is possible... It may not be as romantic as using the telephone, but I know a lot of people that have successfully arranged dates through IM.
Here's a hint, it's not so much the medium you use as it is what you say. Sometimes people (especially us geeks) get so caught up in the technology behind the communications medium we forget what it's really for - exchanging thoughts and ideas.
If you're not able to talk to a girl in real life, talking via IM isn't going to suddenly turn you into an Internet Don Juan. Likewise, if you know how to talk to the opposite sex, it doesn't matter whether you're speaking on the phone, corresponding through snail-mail or using IM. It's what you say that matters, not the means of conveying the information.
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DRM is like antifreeze, to the MPAA/RIAA it's sweet, to the consumers it's poison.
Well, friends that chew you out on the spot when you knock on the door in an emergency have brain problems. I would truly hesitate to call them friends, although there is another F-word that would certainly apply. Anti-social attitudes be damned: there are certain aspects of friendship that should transcend our technological debauchery. That is, unless the meaning of "friend" has been altered beyond recognition.
The higher the technology, the sharper that two-edged sword.
we know how to use devices, how about teaching us how to communicate in person, and have the other person believe we're not weird without putting up a front.
maybe that's an oxymoron?