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Tech Support Levels Dropping

Posted by michael on from the you-want-fries-with-that? dept.

NeoPrime writes "USA Today is reporting on the growing concern of the language barrier, when it comes to tech support. It appears that each year it is becoming more compelling to companies to reconsider the use of overseas help desks. According to this story, based '[o]n a 10-point scale, the average level rated by desktop owners dropped from 7.0 in 2003 to 6.3 this year; notebooks fell from 7.2 to 6.1.'"

7 of 531 comments (clear)

  1. Your name please? by ejdmoo · · Score: 5, Funny

    "Frank"

    "OK, Frank, how do you spell that?"

    Gah!

  2. Re:Why use tech support? by Anonymous Coward · · Score: 5, Funny

    I'm guessing that the kind of people who read USA Today really *really* need manuals and tech support.

    And illustrations.

    And GUIs.

    And they probably love Clippy, too.

    "Ooh! Look! My little paperclip friend is back! Brandy, come look! Say 'hi', Clippy!"

    "Oh, cuuuuuuute!"

  3. Watching "The Simpsons" finally pays off. by Chatmag · · Score: 3, Funny

    After listening to Apu on "The Simpsons" all these years, I don't have any problem understanding tech support.

    --
    Pete Carr Owner Chatmag.com
  4. Re:Sorry but I have no sympathy for this guy by The+Ultimate+Fartkno · · Score: 4, Funny

    > it'd be like someone from London speaking cockney rhyming slang and expecting that to be understood

    Heh. Cockney rhyming tech support.

    "What? No, no, I don't *have* a Mac, I have a PC! What? NO! I have *one* broken *Windows* computer! Why do you keep talking about Apples in pairs? And no, I do *not* think this should be lemon squeezy! Give me your manager! No, dammit! Not the *governor!* GAAAAAH!" /sound of quiet sobbing in the background.

  5. Re:getting paid to call hell by qwijibo · · Score: 5, Funny

    Plumbing is just a different discipline. The goal of plumbing is to get the crap out of your building. You really don't care what happens once it gets out of your building. That's someone else's problem.

    IT is about bringing some crap into your building while keeping other crap out. Calculated crap management is what makes IT a science.

  6. Re:Sorry but I have no sympathy for this guy by sharkey · · Score: 3, Funny
    wtf is Alabama English?

    Lahf is lahk a box a choc'lates, you nevva know whut you gonna git.

    --

    --
    "Outlook not so good." That magic 8-ball knows everything! I'll ask about Exchange Server next.
  7. Re:getting paid to call hell by greatone · · Score: 3, Funny

    no my father always told me there are 5 rules to plumbing.

    1. Shit goes down
    2. Air goes up
    3. Hot on the left
    4. Cold on the right.
    5. Payday's Tuesday