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Tech Support Levels Dropping

Posted by michael on from the you-want-fries-with-that? dept.

NeoPrime writes "USA Today is reporting on the growing concern of the language barrier, when it comes to tech support. It appears that each year it is becoming more compelling to companies to reconsider the use of overseas help desks. According to this story, based '[o]n a 10-point scale, the average level rated by desktop owners dropped from 7.0 in 2003 to 6.3 this year; notebooks fell from 7.2 to 6.1.'"

1 of 531 comments (clear)

  1. Re:Ugly Americans by Laebshade · · Score: 5, Informative
    We tried calling customer service to get a complaint filed, only to find that the techs I had spoken with never logged any of the calls
    And this is why, my friends, that you always get the name, extension, and possibly company ID # to whomever you talk to.