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Did Your Code Ever Make Anyone Deaf?

theodp writes "Siemens AG anticipates additional costs from a software problem with new mobile phones that has led retailers to suspend sales. Five models of its new 65 series can emit a piercing melody into users' ears if the battery fails during a call, causing hearing damage in extreme cases, according to a statement."

19 of 305 comments (clear)

  1. Where's the QA by Anonymous Coward · · Score: 4, Interesting

    Seems like a simple test case to me: battery fails during a call.

    1. Re:Where's the QA by APDent · · Score: 2, Interesting

      far more likely to burn your ear off

      or explode.

  2. Testing. by hot_Karls_bad_cavern · · Score: 5, Interesting

    i know you can't cover every corner case, but, er a cell phone hitting low battery is not what i'd consider a corner case. Now, if there was 3rd party this or that crammed in there after the fact (ie customer did that crap), now way to forsee that, but damn....hearing damage? C'mon, if i had to choose one of two options:

    a) batt low, be fucking LOUD to warn of it..
    b> batt low, warn, beep, blink, flash, beep more...and then even more...

    hell, beep that ass off, but loud enough to damage one's ear? Fuck that. No one to blame, but the dudes that made it...period.

    1. Re:Testing. by Nos. · · Score: 3, Interesting

      That's just it, wouldn't your low battery indicator be one of the things you would test? Even if it wasn't, if they had done enough testing and betas with staff, they would have run into that problem before releasing it to the customer. Guess speed to market is more important than quality, or in this case, safety.

    2. Re:Testing. by stuffman64 · · Score: 2, Interesting

      My Motorola V120 would beep uncomfortably loud when the batery got low. In fact, it would often cause ringing in my ear and I ended up shelling out money for a new phone because of this (not to mention that the battery would only last about a day on a charge).

      --
      --- At my sig, unleash hell.
    3. Re:Testing. by lucas+teh+geek · · Score: 2, Interesting
      b> batt low, warn, beep, blink, flash, beep more...and then even more...


      my phone does this and its fucking anoying.

      "beep beep, im going flat, beep beep, all this beeping isnt helping, beep beep, no way you can stop me, beep beep, beep fucking beep"
      *turns phone off*


      i may as well have no low battery indicator since if it gets low and im not near a powersource with my charger handy, the phone has to be turned off anyway. really fucking stupid design choices, but i guess it's slightly better than going deaf
      --
      TIAEAE!
  3. How many dbs? Frequency? by Shant3030 · · Score: 4, Interesting

    Anyone know the db and frequency of any of the ring tones?

    Could not find the info. Purposelly withheld from the articles?

    --
    100% Insightful
  4. Try an exploding phone for size... by Numen · · Score: 2, Interesting

    If you think that's funny try "mobile phone exploding" on Google =)

    http://www.google.com/search?hl=en&lr=&ie=UTF-8& q= mobile+phone+exploding

  5. Re:No... by PeterPumpkin · · Score: 3, Interesting

    "Hearing damage" is sort of ambiguous I guess. You can lose your hearing in very small increments, only noticable over months or years of exposure. I doubt the phone would be able to output enough of a blast to take out your eardrums.

  6. Re:Hearing damage = deaf by obi-1-kenobi · · Score: 5, Interesting

    Its called Tinnitus.
    I have tinnitus
    (I used to have it then it went away... then I was exposed to more loud noises and it came back)

    I went to a Tinnitus specialist (Ear Nose and throat) and got my hearing tested. I have an above average hearing. However I hear ringing in my ears. After you are exposed to loud noise (usually amplified music) sometimes you can hear a almost like putting your ear on a shell... Its like a blowing noise...
    (people who go clubbing know this)

    This initial noise can go away... However sometimes if you are stressed out your mind will hear this noise and it will asume that you need to hear it. Because thoes actual hairs in your ear are now damanged and your mind keeps the sound. Then you will hear the 'ringing noise' in your ears when there is no other noise avaliable.

    This old Russian doctor who I saw told me this:
    "your brain is like a computer, there is no problem with your hardware, this is a software error. You need to learn how to ignore it" (this guy was like 70 years old, really neat old guy)

    The only way to stop it is to releax and have a background noise. If you pay attention to the noise you will get extremely stressed out and it will become worse.

    Your ears will also become more sensitive to louder noises, not really its just that you think to your self loud noise bad.

    NOW the reason people listen (like loud music), your brain percieves the pain in your ears due to the loud noise. It then releases a chemical in your brain that is similar to morphine.
    (according to the doctor)

    --
    "You win again Gravity!" -Futurama (Zapp)
  7. Re:Hearing damage = deaf by Capt'n+Hector · · Score: 2, Interesting

    The violin gets pretty loud when your ear is right next to it. Funny thing is, the more in tune I am, the louder it gets. If I rest on a note for a while, it seems to dig itself in a bit, getting even louder. *shrug* I have a pretty loud violin.

    --
    Quid festinatio swallonis est aetherfuga inonusti?
    Africus aut Europaeus?
  8. Re:Software errors also cost lives by PitaBred · · Score: 3, Interesting

    Most software CLAIMS to be exempt. There are cases where it can be liable, especially when it's marketed to a specific purpose and fails. Kinda like those "Not responsible for broken windshields" signs on the back of dump trucks... they may say they aren't responsible, but at least in my state, they're responsible if they didn't secure their load correctly and a rock comes off and breaks my windshield.

  9. Re:Hearing damage = deaf by Lord+Bitman · · Score: 2, Interesting

    sounds like a hardware problem with a software work-around to me.
    Fortunatly, I sleep next to my computers, so the ringing doesnt bother me much.

    --
    -- 'The' Lord and Master Bitman On High, Master Of All
  10. Re:The laws of acoustics and hearing damage by Anonymous Coward · · Score: 1, Interesting

    I could be wrong, but I believe the fact that this is a pure tone in a frequency the human ear is most sensitive towards, combined with the fact that the sound source is right next to the ear rather than sitting on a desk in front of you increases the risks somewhat.

  11. Re:The laws of acoustics and hearing damage by xoran99 · · Score: 2, Interesting

    Recall that the decibel is a (logarithmic) measure of sound intensity, and that is subject to the inverse square law. If one halves the distance between the source and the observer, the intensity is doubled. The decibel measurement is not doubled, since the scale is logarithmic, but it is still clear that, as the source comes closer to the observer, the decibel measurement becomes very large. Also, as another poster noted, the ear is more sensitive to some frequencies than others; therefore, a table like this is a bit too simplistic.

    --

    Karma: Bad (mostly due to all those "In Soviet Russia" jokes)

  12. Re:Example of bad sound code... by mikael · · Score: 2, Interesting

    That was the bad thing with many MS-DOS games and early PC's, there was no audio control, as all sound was created by sending frequency as an 8-bit value to port 61h. If you were lucky, some games allowed you to switch the sound off. In order for me to play games at night or to play games with terrible audio, I had to lobotomize each game by doing an automatic disassembly and replacing E6 61 with 90 90.

    This replaced the instruction:

    out 61h,al

    with the instructions:

    nop
    nop

    Peace and quiet :)

    --
    Vintage computer adverts: http://www.vintageadbrowser.com/computers-and-software-ads
  13. Re:The laws of acoustics and hearing damage by Idarubicin · · Score: 4, Interesting
    So, unless your cellphone is expressing 115db ringtones, for over 15 minutes, and you're STILL listening to it, you have nothing to worry about. DUH!!!!!!

    A little knowledge is a dangerous thing. Some rough guesstimates--I'm in a bit of a hurry this morning, and someone is welcome to do a sanity check.

    Say the phone rings at perceived 85 dB when it's on your belt or in your pocket. That's loud enough to be heard over most traffic downtown, though you would likely miss it if a truck was going by. Figure the phone is one meter (a little over three feet) away from your eardrum.

    When the phone is at your ear, the speaker is maybe three centimeters (about an inch) from your eardrum. That's a reduction in distance by a factor of around thirty or so. Since sound intensity follows an inverse square relation, you're looking at about a thousand times as much intensity. The decibel scale is logarithmic, so that's an extra 30 dB right there, putting us at 115 dB.

    If the phone is a little louder than that initial estimate, or held slightly closer to the ear, we're moving towards 120 dB and up. Even if it's not doing permanent harm, those sounds are loud enough to be physically painful at short durations, especially if the person is listening intently and not expecting to be blasted. The startle response that's prompted could also be harmful.

    --
    ~Idarubicin
  14. Safety engineering can crop up anywhere by Beryllium+Sphere(tm) · · Score: 3, Interesting

    You'd expect your code to be safety-critical on a jetliner or a radiation therapy machine, but would it occur to you to worry about danger to humans in a cell phone UI?

    This makes at least two places that cell phone embedded software has safety implications. The other is charge control on lithium batteries: a lithium fire in your pocket is enough to ruin your whole day.

  15. Re:Hearing damage = deaf by Fnkmaster · · Score: 2, Interesting
    Now imagine instead of an auditory disturbance in your middle ear, it was a balance disturbance in your inner ear. That's what vestibular neuritis is, which I got last year (presumably from a virus that somehow got through the tympanic membrane into my inner ear, though there were never any substantive middle ear symptoms, probably from blowing my nose too hard, though nobody really knows shit). It's like tinnitus of your balance system. About 6 or 7 weeks of my life were living hell - in a constant state of torturous dizziness, unable to walk farther than to the bathroom and back, and when I was in good shape, to the living room.


    The funny thing is by the time the otolaryngologist/otoneurologist got around to ordering all the tests and stuff, it had already started to abate somewhat (though the balance tests they did made me so nauseous and dizzy, I was back in bed for 3 days afterwards - won't be doing THAT again, despite the recommendation for 6 month follow ups). In my case, the damage to the vestibular system on the right side is apparently permanent - so it turns out that just like tinnitus, your brain has to adapt to the spurious signal coming out of one side of your peripheral vestibular system and learn to filter out what is essentially white noise. The brain, being an adaptible organ, is remarkably good at this - you become highly visually dependent for a while as the brain resets the system (can't look at the damned venetian blinds hanging in my own room, for example). Over time the visual dependence has abated, and I'm left with only a mild predisposition for motion sickness if I don't see EXACTLY what is going on, so I take dramamine and valium when I'm on a plane or bus or something.


    Anyway, you don't realize how dependent you are on your balance system until it stops working. Truly one of the most unpleasant experiences of my life. I wonder if tinnitus sufferers have one of the same long term symptoms that I have - a vastly increased sensitivity to caffeine and alcohol. I used to slug down coffee like nobody's business, but now if I have more than about 2 cups in a two or three hour window, it causes the dizziness to come back, and usually takes at least a day or two to abate, sometimes longer depending on how much I overdid it. It's like the volume on the white noise gets turned *WAY* up.


    And I still drink beer and wine regularly, but hard liquor is tough - if I do the kind of drinking I used to do in college and get really drunk, my balance system gets crazy on me, kicks out, and I puke everywhere (even if I am only moderately drunk). The aftermath the next morning is even worse - I end up partially-bedridden again for a week or so at a time.


    Okay, lest I sound like a cripple, I have learned to live with all this stuff, I just drink half-caf coffee or one small cup of caffeinated tops a day, and avoid the binge drinking, which makes me sorely miss my college days, but I just see it as the price of getting older (yeah, I'm a whopping 25 years old). And at least my liver will last till I'm 80 now.