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The Vanishing Act of VA Linux Hardware Docs?

Joshua Johnston asks: "Yesterday, my roommate and I picked up a used (and slightly abused) VA Linux 2231 2U server system at a computer show here in New Hampshire. Given the manufacturer, I had expected that support documentation would be a piece of cake to locate. Unfortunately, I couldn't have been any further away from the truth. Only the Internet Archive copies of the VA Linux/VA Software website had any information whatsoever on the system, with even Google striking out badly on almost any reference material. This comes as a complete surprise, as I had expected much more to be available in regards to a system once touted as a success for the Open Source movement. The current VA Software site has nothing even mentioning the fact they once made some solid server-class hardware, let alone a buried archive of the PDF manuals. What kind of options still remain for reviving some kind of community archive of these files? In the span of three years, are we left with nearly no trace of information on these machines?"

21 of 57 comments (clear)

  1. Isn't it just made out of commodity parts? by shoppa · · Score: 2, Interesting
    Weren't the VA boxes just made out of commodity parts? For example, Brand X power supply, Brand Y motherboard, Brand Z disk drives? I'm sure all the docs in the individual parts are findable.

    It's vaguely possible that they have some really funky firmware RAID controller, I've seen Dell server machines require a special microcode load into the RAID controller to work with Linux. That's a pain in the butt, and when the only thing is available is the binary and only from the vendor I just think the offending device is evil and punt it. (Lotsa RAID stuff is still this way, and sometimes it's even on the motherboard, which means you toss the motherboard).

  2. This isn't just a VA Software problem. by Mordant · · Score: 3, Insightful

    We're potentially just a few EMPs away from losing a lot of information that's increasingly being stored on the Web in lieue of hardcopy.

    Not being able to find server documentation is one thing; not being able to find, say, Planck's Constant is quite another.

    1. Re:This isn't just a VA Software problem. by zangdesign · · Score: 2, Insightful

      If, after a nuclear war, you spend your time hunting for Planck's Constant (or server documentation) instead of food or other means of survival, you deserve to be eaten by the Morlocks or the aliens or terrorists or George Bush or whoever started it.

      --
      To celebrate the occasion of my 1000th post, I will post no more forever on Slashdot. Goodbye.
    2. Re:This isn't just a VA Software problem. by randombit · · Score: 2, Informative

      If, after a nuclear war, you spend your time hunting for Planck's Constant (or server documentation) instead of food

      There are non-nuclear EMP devices, you know. Also, to quote from the link the grandparent provided:

      "A large device detonated at 400-500 km over Kansas would affect all of CONUS. The signal from such an event extends to the visual horizon as seen from the burst point."

      Usual airburst detoniation for an ICBM (at least from what I found on Google) is in the 4-20 km range. That is to say, once could take out a lot of computers while causing relatively little physical damage.

    3. Re:This isn't just a VA Software problem. by michelg · · Score: 2, Funny

      Or Triffids!

  3. What would you like to know? by Alrescha · · Score: 3, Interesting

    I use several of these machines at work. The ones here have standard Intel motherboards in a black case. The motherboard has Phoenix BIOS with EMP, 2xU160 SCSI, 2xP-III, etc.

    But seriously, what would you like to know that you can't find at Phoenix or Intel?

    A.

    --
    ...bringing you cynical quips since 1998
  4. Tried calling? by thelexx · · Score: 3, Insightful

    Have you actually called the company and spoken with a person there about this?

    --
    "Gold still represents the ultimate form of payment in the world." - Alan Greenspan, 1999
  5. Bias? by Prien715 · · Score: 2, Funny

    Maybe I'm just being picky, but doesn't slashdot usually point out that it's owned by VA Linux whenever it runs a story about them? Just FYI.

    --
    -- Political fascism requires a Fuhrer.
  6. Slightly OT by jgaynor · · Score: 3, Interesting

    I had a similar problem with a set of ebay-ed VALinux chassis . . .

    I purchased a lot of 4 VALinux 2u rackmount chassis from ebay a few months ago for a good price (model "FullON 2130"). I knew they weren't going to be 'standard' atx but figured I could rewire things from documentation to get the power button and LEDs working. No dice. There is no documentation left at all. So im taking it upon myself to document/diagram what I did to make the power/reset headers ATX-usable and will post a procedure on my humble website. Hopefully google will pick it up and I can help the next guy that comes along wanting to do the same thing . . .

    1. Re:Slightly OT by adolf · · Score: 2, Informative

      What a duplication of effort.

      VA never -made- computers - they just assembled them into boxes and loaded Linux.

      So just treat it like you would a Dell, or a Gateway, an E-Machine, or anything from any number of other assembly-line vendors - treat it like there's no name -at all- on front of the box.

      And then begin a bit of research.

      Look for a model number on the motherboard, and a manufacturer name. If you can't find a manufacturer, look up the FCC ID (it's always printed on there somewhere, if sold in the US) to find out the particulars of who made the board.

      Then dig on their website. It doesn't take very much browsing ("Gee, MSI only ever made one dual-370 board with U160 SCSI - that must be the one") and picture-comparison to find the one you posess.

      After that, load up the manual in Acrobat, and print yourself a set of jumper settings, dip switches, and header labels.

      Who cares if VA assembled the box?

      If you really, really strike out, get on the phone and start talking to the people who originally designed the stuff. This involves people skills, but engineers usually aren't hard to find.

      (If anyone really has any further specific troubles with this topic after following these concise instructions, please just ask Google. Really.)

  7. Japan by Otter · · Score: 2, Interesting
    Gee, shouldn't Bowie Poag be putting in an appearance around now...?

    Anyway, you may want to try VA Linux Japan, who are still in the server business. ("UltraPossum 0.1beta is available now!") Like others have said, though -- I don't think there's anything especially unusual about those VA boxes, apart from blue LED's.

    1. Re:Japan by jgaynor · · Score: 4, Informative

      I don't think there's anything especially unusual about those VA boxes, apart from blue LED's

      Ehh they're fairly proprietary once you open the case. Here's what Ive found - I've only looked into their 2u and smaller cases so larger ones may be more brown-bag:

      -Case specific power supplies in some models (cant replace)
      -Model specific PCI risers
      -Short ATX mobo header cables (wont reach some boards)
      -Proprietary power/reset/LED headers (unusable unless cut and spliced - good luck tracing through multi-layered PCB)

      With a little work though they do make kick-ass cases and can usually be had on the cheap since no one wants to waste time modding them.

  8. California Digital by blunte · · Score: 4, Informative

    California Digital bought VA's hardware line when VA got out of the hardware business.

    Did you try contacting them?

    The six servers (of three flavors) that I had were all Intel server motherboards, Intel CPUs, popular raid controllers (I forget brand/model), and VXA standard tape drives. What's confusing about that?

    --
    .sigs are for post^Hers.
    1. Re:California Digital by Anonymous Coward · · Score: 5, Informative


      VA Linux Legacy Parts

      California Digital acquired the Systems Division of VA Linux in November 2001. We continue to support VA's award winning line of Linux Server and Cluster products. If you are the owner of an existing VA Linux product, please contact us to determine if you can purchase extended warranty and support coverage.

      In addition to providing support for warranty holders, we stock almost all of the replacement components for VA Linux products. The items listed here are available for immediate delivery. If you have a need for an part not listed below, please contact us at sales@californiadigital.com.

  9. The Weirdest Part (Submitter here) by TellarHK · · Score: 3, Interesting

    The weirdest part of all this, is that the board in the system seems to contradict some of the information available from archive.org. I determined it was an Intel STL2 board, where the archive page copy showed it to be an L440GX which has a lower set of features. I was even able to flash the motherboard with a newer BIOS for the STL2. So now, I'm not sure if the machine is actually a complete unit that was rehabbed with a hard drive (Minspec from VA was 9G, I got mine with a 4.3G) or if it was a unit that had a motherboard upgrade some time ago, which now seems likely.

    I suppose that with the motherboard information that I have, I can probably manage things just fnie, but there are still a few areas that make me wonder. My RAM seems to be the a slightly off speed, as I get an incorrect speed warning that requires an F1 to continue booting each time the system is turned on. That's going to make for an interesting day of eBay or Pricewatch next week.

    Primarily though, I have to say I'm bothered by such a dearth of information being available. Why on Earth would VA entirely remove -all- information on the products they sold, not even archiving a manual?

  10. Look at who owns VA's hardware business now... by gabe · · Score: 4, Informative

    California Digital Corporation bought VA's hardware business back in 2002. Maybe they have information that'd help you.

    --
    Gabriel Ricard
    1. Re:Look at who owns VA's hardware business now... by rdieter · · Score: 2, Informative
    2. Re:Look at who owns VA's hardware business now... by dekemoose · · Score: 2, Funny

      Yahtze!

  11. Always cache copies of useful web content by G4from128k · · Score: 4, Insightful

    Anytime I find a useful web page, I cache a copy on my local disk (strictly for personal/ time shifted use only). Personal sites have a way of disappearing when the owner loses interest and corporate sites have a tendency to flush old data when they reorg a site. Even with the cost of backups (I use 3 x 250 GB HDs for onsite/offsite backup), keeping a local copy costs a few tenths of a penny per MB.

    The loss of old content is sad, really. The web is sometimes more like the spoken word than the written word. It is ephemeral -- if you weren't there when the page was posted, you have a high chance of never getting it.

    --
    Two wrongs don't make a right, but three lefts do.
  12. My VA Linux Ebay Story by mosel-saar-ruwer · · Score: 2, Informative

    I thought about bidding on some VA units on Ebay [I'm sure the dude still has them up for sale].

    Again, no online documentation. Fortunately, the guy was kind enough to go open a case and give me the motherboard part number [kudos to him for doing that].

    Turns out VA just took a basic Intel boxed motherboard, with six PCI slots, slapped it into a two unit rackmount, and put in a riser card to give you [at least theoretical] access to two ["risen"] PCI slots.

    Anyway, to make a long story short, in my decision to purchase or not purchase, I just used the Intel site for documentation, since VA was, in essence, just serving as one big Intel reseller.

  13. Re:Political cuteness by Eideewt · · Score: 2, Insightful

    You sound almost like you want to get eaten by George Bush.