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The Downside of 'Hypertasking'
Combuchan writes "An interesting article from AZ Central expounds upon the downside of 'hypertasking,' doing far too much at once, such as talking on the phone while doing office work at the Starbuck's has a whole host of negative side effects: irritability, impatience, sleeplessness, an overly extended workweek, and is largely unproductive. With wi-fi hotspots popping up everywhere and computing power shrinking, are we all doomed? Or, as the article indicates, it's possibily evolution of the mind at work."
I think to some extent we've got more technology than society has learned how to put to good use yet. E-mail in the workplace, for example, can be very destructive to productivity. I personally don't get that many e-mails at work but i've heard the Finance director saying he gets 400 e-mails a week. I fail to accept that reading all these e-mail is a productive use of his time and companies ran just fine before e-mail. Only uses the technology if it helps you work more efficiently. Being connected for the sake of being connected is no good.
I've found that when someone gets a text message in a pub it takes the priority over the guy sat across from the table. This is the technology working badly for you.. the guy who sent you the text message can wait.. the guy infront of you is more important.
My dad is around 50 years old but he's no technophobe. He says that the trick is to make the technology work for you . Make it your slave rather than your master. He doesn't leave his mobile phone on all the time but he turns it on to make a phone-call. He doesn't want to be contactable all the time but he wants to be able to contact others at any time. That's making the technology work for him!
Simon.
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Thank you for not posting a story that talks about Kerry vs. Bush, Republicans vs. Democrats, or US vs. Europe.
The more they stay the same. This is no different from problems that can result from any other use of productivity-enhancing technology. IM clients can result in someone being overloaded with messages from friends who just want to talk, without realizing that the person at the other end of the line is also trying to work as well, for example.
The problem I have with all of these "doomsday" views of such technology is that they make the assumption that a person will invariably overdose themselves with connectivity, and continue to do so. In reality, just as with all things in nature, they more typically find an equilibrium, from which a beneficial balance can result. Those who do not find this equilibrium fail to keep up, and thus a form of evolution takes place as they end up being less productive than their co-workers (the 21st century version of competition among hunter-gatherers).
In short, over the years I've seen all sorts of communications technology (email, IM, cell phones, and so on) being blamed for various social maladies. But the only thing these connecting technologies give us are options; whatever good or bad comes from their use is our decision, not an inevitable result of the existence of the technology.
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I go to a school with WLAN and free use of laptops in class. I have experienced sleeplessness from the days where I was too much online, and it has been a little bit harder to remember what the teacher said.
On the other hand, I have found that my laptop is great for taking notes on, and that it makes my classes a lots easier.
I'm not sure hypertaskers get stuff done faster. However they probably do have more fun doing several things at the same time. (How many of you are on IRC when you write code?)
[old fogey] It was 'more fun' to use a timesharing system, even though it was slower than an equivalently powered batch processing system. On those you had to wait for days before your turn came.[/old fogey]
Today's instant-gratification culture means it's more satisfying if your family/SO can contact you and communicate even when at work. Of course, some jobs (emergency medical respond teams etc) demand a high level of focus, but given the kind of desk jobs that abound today, it isn't surprising even technophobic folk are choosing to value connectedness over undistracted work.
Go somewhere random
is that the technology gives some people give the appearance the are doing huge amounts of work, bombarding you with phone/email questions and updates, producing meaningless charts to indicate something or other, when really they are negatively impacting your productivity by increasing the noise to signal ratio.
I often find the only way I can get some solid work done is to get in early before the morning email rounds kick off. I have also found it benificial on occasion to switch off my phone and physically disconnect my machine from the network. It pisses the some of the PHBs off but I am paid to produce results not provide running commentary and endless reports.
Do not try to read the dupe, thats impossible. Instead, only try to realize the truth
What truth?
There is no dupe
In my not so humble opinion, people that don't know when it makes sense to use technology and when it doesn't aren't the type that are going to be the most productive anyways.
Now there is the factor of adaptation. The MTV effect and all whereby we all learn to accept sub-second images in our commercials and music videos, lots of jump cuts, and so on. The brain does adapt, no question. So it wouldn't surprise me a bit to hear anecdotally of people who love this sort of hypertasking, and prove to be very productive at it. Good for them. But if you find yourself feeling stressed as you continually do three things at once, keep in mind that the brain is the brain and there is a limit to how far you can push it and still be productive and happy. We are all just rats in the corporate maze of life and sometimes we get irritated by the stresses.
When that happens, remember that many of you have the option to step back a bit. OK, so don't read the company email while sitting at Starbucks with an iPod blaring in your ear while you text your buddies on your cell phone. Makes you jumpy? Then pull out the ear plugs, sit in a quiet area instead of Starbucks, whatever you need to do. Leave the cell phone behind now and again. You are in control of your world, right, not the other way around?
Now I said "many of you" have that option so that I don't get flamed by the "you insensitive clod" types who feel trapped in a job that forces them into stressful circumstances. Do what you can. But remember, you do not have to feel like an experiment in evolution to see how far your brain can be stretched to cope with stress. Step back now and then and enjoy life.
The story quotes someone from MIT who did a study on something fairly simple; timing one's recognition response to colors and letters. The article tries to sensationalize it into a broad swath of "multitasking is inefficient.". Just what this means is totally unclear.
Be wary of anyone trying to simplify how humans think and work. No one understands the mind to any substantive degree--we have a hard time just figuring out how an ant's neurons fire when it walks.
Violate propriety
I've said this before, but I feel it bears repeating.
There is a difference between "being busy" and "being productive", and too damn many people don't know the difference.
I work with a guy who cannot go five minutes without being on the phone. He will be on business trips and call me to tell me how well a demo went. If there were no problems I really DON'T need to be interrupted in my work - it can wait until you get back, Rob. He will call me as he is driving in to work (a 10 minute drive) to tell me he wants to talk to me when he gets in.
He is the sort of person who feels that, if he is not talking to someone, writing a proposal, reading a proposal, etc., that he is not being productive.
Now, when he and I travel, I use the time waiting in the airport to review in my mind the things that will need to happen when we get to the customer, or long-range design plans, or just plain relax - so that when I need to work, I can do so at 100%.
All these people "hypertasking" - driving down the road making business calls that they have to "follow up on" because they cannot make proper notes, or don't have access to their information - in other words, wasting time. Wait until you can make the call, and resolve the issue with one call.
In short, be smart-lazy. Go read Heinlein's "The man who was too lazy to fail" in Time Enough For Love and be like him. When you do something, do it so as to spend as little work as possible to achive as much gain as possible. Sometimes, putting something off till tomorrow is better than doing it today (if putting it off will allow you to solve it once and for all, and trying to do it today means revisiting it tomorrow anyway).
People bitch about not having any "free time", yet every study done shows that we actually do have more "leasure time", but we fill it with so much crap that we have no "free time" left. If you feel overworked, if you feel like you have no free time, then examine all the things you do, and ask yourself "Do I *really* need to be doing this now, or am I just trying to be busy?"
www.eFax.com are spammers
Hundreds of emails, floods of text messages, loads of IM buddies, PDA bulging with contacts, etc. Self importance and self worth are the order of the day. Kind of pathetic really.
irritability, impatience, sleeplessness, an overly extended workweek, and is largely unproductive
In other words, the modern workplace.
It probably wouldn't be a problem if it weren't expected. Well, expected up to the point where everyone is laid off, the company is loaded into trucks and the office building is bulldozed.
A lot of it also has to do with attention span. People, for the most part, simply cannot focus on one idea for more than about the interval between commercials in a sitcom. The whole "eyes glaze over" metaphor is nothing but a built-in excuse for everyone to be intellectually lazy. In the commercial culture, people who take the time to say anything remotely well-thought-out are ALWAYS looked at with some combination of alarm and revulsion by people around them.
Basically, as far as advertisers are concerned, life is a theme park. Commercials want people to just start running through the park and not stop to look at all the distractions. Oh, and spend money. LOTS of money.
Technology isn't the only factor driving the need to do more things at once. The workplace is demanding it.
Well, the workplace is full of shit.
Employers don't want to hire anyone who doesn't want to multitask, says Deborah Keary of the Society for Human Resource Management.
Well boo-fuckin-hoo.
They want people who can juggle multiple jobs, prioritize and handle multiple media, she says.
Yeah? I want a convertible. So what?
"That's how business is conducted these days, and there's no going back."
Well, maybe business is full of shit too.
"Society is kind of in meltdown," she says.
And management moves on to the bread course.
Business isn't willing to pay for products, innovation and careers, so we get brands, mortgage commercials and layoffs.
No. All devices have an off switch somewhere; learn to use it from time to time.
It's official. Most of you are morons.
It's interesting to think of this as an opportunity for the "survival of the fittest" to apply. I have a co-worker who simply cannot focus without having several sensory inputs going on at once. By doing so, he can focus without distraction for long periods of time. He regularly works on 2-3 projects at once, and seems able to juggle an incredible number of simultaneous tasks. He's been diagnosed as ADHD.
Similarly, a good friend of mine (also diagnosed adult ADD/ADHD) who telecommutes by editing/publishing online comments keeps music blaring, and rarely has fewer than 10 windows open at a given time. She is constantly waiting for the computer (primarily the web server on the far side and/or her high-speed connection) to render results pages, and [Alt][Tab]s back and forth so fast it's almost impossible to keep up with what she's doing. If she's had caffiene... you'll get tired just watching her.
Perhaps we'll see people who have been labled "hyperactive" or "lacking focus" as the ones who will be magically productive in such environments. We may find that they're not distracted by such sensory overload--they may even be empowered by it.
If so, this will surely be a satisfying development for a large segment of the population that has traditionally been medicated toward being "normal." It may be that by allowing their brains to function the way they do without medication, they'll leave the rest of us in the technological dust.
Tim
The trick is not to let your life be run by the outside world, but interface with the outside world in a way that works best for you.
You get too many people calling you on the phone, or e-mailing you more than you have time to spend on answering them all? Get a secretary, and let him/her filter phone calls, e-mail or paperwork.
You want to focus on a particular activity? Tell people you work with, and don't ALLOW any interruptions during that activity. Business meetings are an example. Another example: I don't like being on the phone while I'm in busy traffic, or in the middle of shopping in a supermarket. Solution: I just leave my phone at home when I go out to buy groceries.
Don't let people grab your time whenever THEY feel like it, but give people the opportunity to do so when YOU're ready for them. In CPU terms: it might work better for you not to work in an interrupt-driven style, but use a polling method instead.
I agree, managers take ruthless advantage of anyone who "shows potential" by further burdening them with additional tasks. This is not a new idea, thechnology has just made it easier to pile the work in front of the hardest workers. Used to be you had to actualy physicaly put something in front of the hard workers, now you can just click "send" and take advantage of the people who either enjoy or take actual pride in getting things done. It's social manipulation, pure and simple. On the down side of this managers now rarely get to SEE how hard someone is working and the ones who don't have all the work piled in front of them get promoted becuase they have TIME to suck up to management.
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This is a nice idea, but the current trends in workplace design frequently make it impractical. For instance, my employer (Fortune 100 Corporation) recently renovated our building so that all of the programmers, managers, and technical people (everyone) lost private offices and went to cubes (53" walls on two sides, 60" wall on one). Our GM said we would be "surprised by the increase in productivity." He's right. If there's ever an increase in productivity, I'll be surprised.
My desk is now at a crossroads in the office, with our IT Admin behind me, and another project manager to my left. The cube design is such that ANYONE can lean over the main cube wall and start up a conversation. It matters not if I'm reading a complex technical spec, talking on a conference call, or simply staring at some code--anyone and everyone will strike up a conversation (that is, pull a non-maskable interrupt) about various topics.
To make matters worse, I'm a social person, who hates to seem rude or unsociable. In this environment, my willingness to socialize is my worst enemy. I have considered making a "DO NOT DISTURB" sign and putting it on the top edge of the cube wall. However, I'm quite certain our GM will have a fit over that, since by doing so, I'll be stifling "teaming opportunities."
I'd love to be back in a polling mode, but the new motherboard design allows no prioritization of NMI's, so I'm stuck.
Tim
People "multitask" the same way as a uniprocessor computer - by context switching. I'm with you, people might think they're doing 2 things at once, but mainly they're just context switching. Part of scheduler design is deciding how often to context switch - too little and the system isn't responsive, but too much and throughput is decreased due to all the context switch overhead.
So I think it's important to be aware of each context switch you make, and remember that each one is potentially wasted time.
Go to small, local diners. Sit by yourself. Bring a laptop, notebook, pen, etc. Have lunch. Have coffee. Take your time. Work at your leisure, but _do_ do work. Talk to the staff. Don't worry about distractions -- they're far fewer than, for example, the distractions of working at home (TV, games, family, hobbies like a guitar, etc.), and they're a LOT less likely to offer free WiFi access, which is a GOOD thing.
Also, the distractions caused by other human beings doing things around you are good. Embrace them, and it'll mean you're actually interacting with other _real_ human beings. That what life's about anyway. Community, family. Starbucks et al don't have that.
I go to work at the diner down the street every chance I get. It costs me lunch every time, and I'm sure it's not the healthiest food, but I accomplish far more that way, and I know when it's time to call it quits when my laptop battery is just about up. Then when I get home, I check my email, answer questions, and then my work day is done. Before I go, I check my email also. You don't have to have your email on all the time. You also don't need to work all the time. The amazing thing is that I used to work like crazy, because that's what small business owners do. Since I decided to stop that, because the lifestyle isn't sustainable, nor enjoyable, I'm much happier, and I get more done than I was before, both work-wise and in my personal life. I read again. I talk to my family. I see my friends. A world of difference.
Not to say I'm perfect or anything like that, or that I've got all the answers (yeah right! the only thing I know for sure is I ain't got a clue!), but it came down to the choice of living to work or working to live. And as much as I enjoy what I do, I don't live for it.
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In operating systems, it's called a context switch. A processor doesn't actually run a bunch of programs simultaneously; rather, it runs one program for a few nano- (or micro-, or other small fraction of a) second, then stores the data for future reference, loads another program (and its data), runs that one for a fraction of a second, and repeats this many times over the course of a second. If the programs never wait (for user input, or sleep for no particular reason), this is wasteful; a program which had the entire processor to itself would use it, but having to share with others means cycles get spent on changing tasks.
It would be more efficient to do batch processing, where the processor finishes one task (with 100% CPU utilization), then does a second task, then a third, and so on. For most programs, there is user I/O which takes much longer than that fraction of a second spent on any given program. This is also why you, the user, can't tell this is happening. For a computer, a context switch should take on the order of nanoseconds.
For a human, it's different. It has often been said that the human brain is like a computer, and this is a useful starting point here. This computer, though, takes much, much longer to do a context switch. For example, if I decide to call the Bobs, it's going to take me about about half a second to pick up the phone, a few seconds to find them in my address book (or dial the number), a few more seconds to let it ring, possibly up to 60 seconds for a voice mail greeting, and then I can start talking to them. The only task is to talk to the Bobs. If they're across the hall from me, it will take a few seconds to get over there. If they're in the same room, calling has a higher cost than talking directly to them. (Of course, interrupting them will cause them to do a context switch to talking to me, costing their productivity.)
Doing a task all at once prevents having to context switch to or from it. If I got up, make myself a sandwich, and eat it, I have used less time on the sandwich than I would if I got up, went to the refrigerator, took out some sandwich meat, put it on the counter, came back to the computer, read some Slashdot, went to the cupboard, got bread out, came back to the computer, wrote some of a program, went to the counter, made the sandwich, turned on the television, went back to the counter, picked up the sandwich, and ate it. The time in going to the refrigerator, coming back to the computer, going to the cupboard, coming back to the computer, went to the counter, turned on the television, and going back to the counter is all wasted. It would be much more efficient to make the sandwich, eat it, read Slashdot, write the program, then watch television (not necessarily in that order).
Even if I am already where I need to be (for example, changing from IRC to Slashdot to OpenOffice), there is an overhead cost in switching. There is also an overhead cost in changing my frame of mind; how I think like when programming is nothing like how I think when talking to friends.
Sigs are like bumper stickers.
One of the hard truths I've learned over the years is that if you work more then 40 hours a week (on average, occasional OT is fine), you accomplish LESS then if you had worked say 35.
People who regularly work long days and weekends aren't working harder than the guys working regular hours, they're usually working poorly, or are just plan incompetant.
The fact is most of us really only do about 4 to 6 hours of work in a day, and unless you let yourself get put in a job that should be done by two people, you should be able to get your work done in that amount of time.
The problems arise from bad work habits, too many pointless meetings, and phone meetings (which are almost always worthless).
As a professional with 20 years in technology under my belt I almost NEVER work OT anymore. I could care less about 'Face time' and 30 to 35 hours a week is often all I will come into the office for. And I still outperform most 50 to 60 hour guys. Managers who are more concerned with hours than production should be fired, along with people who plan so poorly that all hell always breaks loose at the end of the production cycle.
Having actually worked in jobs that meant the life or death of people, I find it hard to get terribly excited or worried about 'end of the world' claims and other excess hype from upper managers when some little widget breaks. Running around like your head is on fire never solves anything.
When I manage I compt time all my workers, sometimes telling them to stay out of the office for a few days and go have some fun. Oddly enough my groups always get more work done, are more relaxed and happier, then those groups led by those 'hard working' managers who never go home.
Go figure.
That was the idea, when they implemented this policy in France. But in reality, unemployment did not go down, in fact it increased. Economic activity as a whole will decline when companies are not allowed to be as productive. Not to mention, international companies will pull out of countries where the work laws are so restrictive as to make it a non-profitable business venture. There is not a finite amount of work that must be divided among a finite number of people. Higher productivity = more work to be done. New jobs get created when the number of people needed to do an old job are reduced. France is considering changing their laws for this reason.