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Windows Fails 8% of the Time

descubes writes "A Journal du Net article reports that about 8% of Windows sessions require a machine reboot. The relevant quote (translated from french) is: "The average rate of failures requiring a system reboot has been measured at around 8% per session. This number varies widely depending on the version of Windows. Windows 2000 has a failure rate of 4%, and NT4 is at 3%, whereas Windows XP is close to 12%." The study was originally made by Acadys and Microcost and gathered data from 1.2M machines belonging to about one thousand companies over a period of one month in seven different countries."

15 of 913 comments (clear)

  1. Perhaps is the user base of those versions? by garcia · · Score: 4, Insightful

    For once some of us don't have to RTFA! Now when we look at the numbers we go ooooh, look MSFT is teh suxx0r! But look at which versions of Windows tend to fail. NT at 3% and Win2k at 4%. NT and Win2k are being run by people with more of a clue than those running XP. XP was aimed more at the home market while NT and 2k were not nearly as much.

    So, maybe the article tells more than the blurb, but it would appear to me that the reason that XP crashes more is that the people who are running it could be partly at fault (ie worms, trojans, poor hardware choices with outdated drivers).

    Personally I use 2k at work and XP at home (for my Windows machines) and I can't remember a crash for either. Work is a bit of a stretch as I do shut it down daily but the XP machine hums along just fine without problems.

    YMMV.

    1. Re:Perhaps is the user base of those versions? by ShizCakes · · Score: 5, Insightful

      I came here to say exactly what you said. The amount of clueless people downloading spyware, viruses, and just general crap onto thier computers is ridiculous, and I'm suprised that the failure rate isn't higher. However, if we were to take a look at the professional usage only, where there are IT depts and such supposedly taking care of the machines, I think that the numbers would be drastically reversed.

    2. Re:Perhaps is the user base of those versions? by MalaclypseTheYounger · · Score: 3, Insightful

      I have a Windows 2000 Server and a Windows 2000 Professional machine that I swear to GOD I NEVER have to reboot, unless I'm installing some piece of hardware/software that requires it.

      I think at one point I had the server up for ~180 days straight, I was amazed at the totals in the "process run-time" in Task Manager.

      Windows works great, for people who know how to use them. (Same can be said for Linux, Mac, etc).

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    3. Re:Perhaps is the user base of those versions? by linsys · · Score: 4, Insightful

      "I think at one point I had the server up for ~180 days straight"

      You say that like it's some accomplishment, well I guess it is for a WinBox, but in My World (*nix world) I would be very disapointed if my boxes where up any less that 180+ days!

    4. Re:Perhaps is the user base of those versions? by hb253 · · Score: 4, Insightful

      I've been using personal computers at home and at work since the early 1980's. Of all the computers I've used in that time, I shut off every one on a daily basis and have never had a failure of any kind.

      However, I've had a few servers that stay on all the time lose a hard disk after a restart due to power failures, or other infrequent power downs.

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    5. Re:Perhaps is the user base of those versions? by cft_128 · · Score: 4, Insightful
      I think it's great that Linux can run that stable. But really, outside of bragging rights, does it really matter that your computer is up that long? I'm not trying to bash either side, but there are very, very few cases (IMHO) where a computer needs to be up for 99 days without a reboot.

      It is essential that our servers stay up all the time, that goes without saying, but I also leave my laptop on all the time. I hate having to reboot as I lose the state of my work environment: what files I had open and where, what logs I was tailing, the specific command history for terminals, what web pages I had open, etc. I reboot typically on average about avery 3-4 weeks, usually because of an OS patch. I could use some other technologies (like using VNC connection to a server that is stable) but I don't have to and I really like it.

      HTPCs (Home theater PCs) also require almost indefinite uptime - you don't want to have to boot a PC to watch TV or a movie, and a crash while watching a movie is not acceptable. I've heard many stories on HTPC forums of people spending days and weeks attempting to track down causes of intermittent crashes. As HTPCs get more prevalent I can only see long uptimes getting more important.

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    6. Re:Perhaps is the user base of those versions? by yerfatma · · Score: 5, Insightful

      At the risk of sounding like I'm defending MS, note that in your case you've had one continuous 4 year session. If it ever crashes, your OS has a really shitty failure rate. Lies, damned lies and statistics.

  2. Somewhat misleading by dtfinch · · Score: 5, Insightful

    If you leave your computer running until it needs a reboot, your "failure rate" by their definition is 100%, even if you reboot only once every 6 months.

  3. No way... by jmcmunn · · Score: 4, Insightful

    I find it hard to believe Windows XP crashes 12% of the time. I run XP at work and at home. Here at work I am building, compiling, crashing code, running about 20 things at once and I almost never need to reboot. I shut down on weekends, and sometimes at night to save the company some dough, but I rarely need to reboot.

    At home, I play games, surf the web, write in MS Office...all of the typical things a normal user would do. Plus I do things that a "power user" might do. Newsgroups, Irc, nothing too great...and I NEVER reboot. I would say on average I need to reboot about once a month when Seti@home decides to get flakey or something. Does that count as needing to reboot...after a month!!?? Then I guess it needs to 100% of the time.

    If people need to reboot 12% of the time, then they are doing something wrong. It's not the OS, but more the user in my opinion. XP is a stable system, and does a good job of keeping my machines running.

    Win98, however, I would say needs a reboot 50% of the time. The other 50% you have no choice and it dies without a reboot.

  4. Only 8%? by FTL · · Score: 3, Insightful
    My value is 100%. Both for Windows and for Linux. The reason is that my computers are always on. The only time I reboot is when it crashes. So that means _every_ session ends with a crash.

    Of course the big difference is uptime. My Windows (98) box has been up for 48 hours and is starting to feel sluggish, whereas my Linux box has been running for 4 months.

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  5. Re:A bit too high.. by Zog+The+Undeniable · · Score: 4, Insightful
    The figures make perfect sense if you consider NT is on SP6a, 2000 is on SP4 but XP is only on SP2. Give them time to work the bugs out etc.

    Given that XP isn't just Win2K SP5 but is in fact Win2K with an awful lot of extra chrome tacked on, it was never going to be more stable to begin with.

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  6. My French is rusty .... by rogerz · · Score: 5, Insightful

    ... but if the article does not quantify this failure "rate" as mean-time-beetween-failure (MTBF), then the statistic is worthless. 8% of "sessions" requiring reboot is meaningless, without defining how long is a session.

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  7. Nice title Mr.Taco by Mordaximus · · Score: 5, Insightful

    "Windows Fails 8% of the Time"

    No. 8% of Windows failures require a reboot. Big difference.

  8. Yes, but what was running on the machines? by Zerbey · · Score: 3, Insightful

    I run Windows XP at work, I've been running it since early 2002. The 12% figure seems artificially high to me. Yes, XP does fail but by my estimate it only seems to fail on me once a month or so. That would be about 3% of the time by my calculations. Windows 2000 was comparable, maybe twice a month it would freeze up enough to require a reboot.

    Windows 98 (not SE) was less than this, I only rebooted my Windows 98 box every 2-3 months. About 2.5% of the time in that case. Windows 95 crashed 3 or 4 times a day :)

    So, if you factor in adding patches, I maybe loose 1 hour of work per month due to faults with the OS.

    I think the main reason my Windows boxes stay fairly stable is because I don't install a great deal of software on them. I only install Office (Microsoft), A virus scanner, Gaim, Firefox, Thunderbird and a few apps I need for my job. I also keep up to date on patches, and do housekeeping tasks like keeping my disks defragmented.

    Most of the unstable Windows boxes I've seen are the ones that have been overloaded with a ridiculous number of apps, most of them the silly ones that come on cereal packets :) One notorious box I had to repair took 45 minutes to load due to the sheer number of stupid apps the user had loading up (stock quotes, desktop weather, a dancing fish, Gator, football score app, etc. etc.... what a waste).

    I'm not saying Windows doesn't have its flaws (I think everyone would be happy to forget Me!), but if used sensibly it's not *that* unreliable.

    As a comparison, my Linux servers have maintained a 100% uptime so far as crashes are concerned. The only thing that's knocked them out in the last 12 months has been due to Hurricanes. My Linux desktop (KDE), however, crashes about once every 2 months. So, from a desktop perspective at least, Linux is about as reliable as Windows XP.

  9. Re:This has become accepted by Zarf · · Score: 3, Insightful

    isn't the whole point of Windows supposed to be that it is easy to use and easy to administer? Isn't that why it's supposed to better than UNIX?

    Easy is in the eye of the beholder.

    People don't use Windows because it's better. They use it because it's easier. It's easier than having to learn something new. It's easier than having to install new software. It's easier than having to think about choices. It's just easier.

    It's easier to reboot 12 times. Easier to just use Office. Easier to just reinstall the OS. Easier to just not care.

    People don't vote because it's easier not to vote. Easier not to make up their minds... easier to just complain.

    Change is hard work. Even if it's good change. Change is stressful even if it's change for the better. Change is not easier than just suffering with what you know. Learning is hard work.

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