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PowerBook Upgrade and Repair Guides

kwiens writes "We had such a positive response from Slashdot with our Free-As-In-Beer Mac disassembly instructions last time around, we decided to do it again: We've made six more FixIt Guides, perfect for those intrepid road-warriors who refuse to trust anyone else to work on their 'Book. Now there's nothing stopping you from trying that LNO2 overclock on your PowerBook-- or just a hard drive upgrade. The new Guides have professional photos, a new GUI design, and screw guides (no, not this). Guides are now available for all iBook G3, PowerBook G3, and PowerBook G4 models (including the oft-requested 12, 15, and 17 Aluminum 'Books)."

24 of 156 comments (clear)

  1. This is ridiculous. by Moofie · · Score: 5, Funny

    Everybody knows that Macintoshes are hermetically sealed at the factory and can never ever be upgraded.

    I'm serious! There's a taser in there that zaps you in the butt if you try!

    --
    Why yes, I AM a rocket scientist!
  2. Considering how Apple treats it's customers by Anonymous Coward · · Score: 5, Informative

    Considering how Apple treats it's customers that did not shell out the several hundred bucks for Apple care those guides are badly needed.

    At least in Germany you have to pay at least 350 Euros if you want Apple to repair your 'book that is older then one year. Of course it's very well possible that you have to pay even more if something seriouse is broken, but even if just a part costing 5 Cents and taking two minutes to replace is broken you'll still have to pay 350 bucks.

    To sum it up, I really like Apple's hardware, I really like OSX but personally I'll never buy anything from Apple again.

    1. Re:Considering how Apple treats it's customers by nordicfrost · · Score: 4, Insightful

      I haven't paid Apple one dime in extended waranty, yet they have done more than I ever expected from a company. Once, when they screwd up a warranty replacement (it was a bit of a hassle and involved sending back the keyboard twice), they gave me a Apple Bluetooth mouse as a way of saying "We fucked up, we're sorry. Now go play with theis shiny thing". And it worked on me!

    2. Re:Considering how Apple treats it's customers by Ford+Prefect · · Score: 4, Informative

      At least in Germany you have to pay at least 350 Euros if you want Apple to repair your 'book that is older then one year.

      Depends where you get it from - not Germany, but I bought my iBook from John Lewis here in the UK. Two year repair-or-replacement warranty for free.

      It really pays to shop around. :-)

      --
      Tedious Bloggy Stuff - hooray?
    3. Re:Considering how Apple treats it's customers by cerberusss · · Score: 4, Insightful
      At least in Germany you have to pay at least 350 Euros if you want Apple to repair your 'book that is older then one year

      I don't see how this is different from other products that have a one year guarantee.

      --
      8 of 13 people found this answer helpful. Did you?
    4. Re:Considering how Apple treats it's customers by boaworm · · Score: 4, Interesting

      Considering how Apple treats it's customers that did not shell out the several hundred bucks for Apple care those guides are badly needed.

      My PowerBook (a 550) had several dead pixels, and I reported this to my local apple reseller after 18 months. They told me to call apple support, so I did.

      I talked for 5 minutes to a lovely girl on Ireland, she mailed me an "extended warranty" something paper, and then Apple (through my local store) replaced my screen for free. The warranty had expired 6 months ago, and they still did it for free.

      The lovely irish girl only asked one question, "Were there any dead pixels on the screen before the warranty expired", and i (truthfully) answered yes. End of discussion.

      Apple does take good care of non-Apple-care customers as well.

      --
      Probable impossibilities are to be preferred to improbable possibilities.
      Aristotele
  3. That's just wrong. by Anonymous Coward · · Score: 5, Funny

    I hack PC hardware all the time. Build my own boxes. I have an old "server" hanging on the wall like a painting, with no case (hurry up and die already please so I can throw it away...)

    But I ain't taking apart my 17" powerbook. No way. I can't even stand looking at those pictures of somebody's grubby hands taking apart that powerbook, and all the sensitive guts exposed.

    I know, it's just a motherboard and a hard drive, and all the stuff that's in my other computers. But no there's got to be something magical in there too, something you can't see, something that escapes when you open it.

    And what if I were to get a screwdriver near it and .. it .. SCRATCHED it.. OMG I can't stand this any more, I'm going to go hold my powerbook for a few minutes to make everything better. It's so warm and cuddly.

    Stop looking at me like that!

  4. Love it... by Amiga+Lover · · Score: 4, Informative

    especially this link

    I don't know how many times in the last six months I've heard idiots on IRC claim powerbook 12 inch models don't have fans because apple skimped on the design.

    It's nice to be able to show proof. All hail intarweb.

  5. Do NOT follow this guide! by Anonymous Coward · · Score: 5, Funny

    I have followed it 100% and I have LOST MY WARRANTY! Please be smarter than I was.

    1. Re:Do NOT follow this guide! by WiseWeasel · · Score: 4, Interesting

      I've done HD replacements in a PowerBook that was still under warranty at the time. It was even a thicker HD than the ones Apple uses (12mm instead of 9.5mm 2.5" drives) so it was pretty obvious that it wasn't the default drive. Drives are not part of the CIPs for PowerBooks, so technically, it may have been something I shouldn't have done. The FireWire port (on the motherboard) was fried about a year later (just shy of the 3-year warranty period), and Apple gladly replaced the entire motherboard free of charge with fast turnaround (through an Apple Reseller). Apparently, if your upgrades don't break something through your ignorance, Apple doesn't really care what you do. The take-home lesson here: go ahead and tinker all you want, just make sure you don't break something where you're not supposed to be. Warranty shouldn't be negatively impacted.

      --
      "I like systems, their application excepted", George Sand (French)
    2. Re:Do NOT follow this guide! by pyite · · Score: 5, Informative

      There's a reason they fixed your motherboard without question. They're legally obligated to (at least in the USA). From the Magnuson-Moss act 16 C.F.R. 700.10 section 102(c):

      "No warrantor may condition the continued validity of a warranty on the use of only authorized repair service and/or authorized replacement parts for non-warranty service and maintenance. For example, provisions such as, 'This warranty is void if service is performed by anyone other than an authorized "ABC" dealer and all replacement parts must be genuine "ABC" parts,' and the like, are prohibited where the service or parts are not covered by the warranty. These provisions violate the Act in two ways. First, they violate the section 102 (c) ban against tying arrangements. Second, such provisions are deceptive under section 110 of the Act, because a warrantor cannot, as a matter of law, avoid liability under a written warranty where a defect is unrelated to the use by a consumer of "unauthorized" articles or service. This does not preclude a warrantor from expressly excluding liability for defects or damage caused by such "unauthorized" articles or service; nor does it preclude the warrantor from denying liability where the warrantor can demonstrate that the defect or damage was so caused."

      --

      "Nature doesn't care how smart you are. You can still be wrong." - Richard Feynman

    3. Re:Do NOT follow this guide! by coolgeek · · Score: 4, Interesting

      It never ceases to amaze me how someone posting a helpful link on /. turns into a bunch of self-professed "experts" commenting on something with which they obviously have absolutely no experience.

      I would like to point out not a single one of the "it will void your warranty" people relay an account of being denied warranty service on an Apple computer. It's all just a bunch of hypothetical neck-talk.

      What we do see in the realm of actual experience is that cracking the case in fact did not void Apple's warranty. I would like to add my actual experience here.

      With my old TiPB, I actually followed the instructions in the manual for replacing my hard drive. I installed a non-factory 7200 RPM drive (not even offered on the PB I had), without an Apple sticker on it. While I was in there, I completely disassembled the unit, just to feed that kid inside me that wants to take everything apart. Put it back together, no screws left over, btw.

      Months later, I sent it DIRECTLY to Apple for a warranty repair. It was repaired and sent back to me. In less than 3 days, I might add (that was a jab at all the other "experts" that say Apple doesn't repair quickly). Not once did they mention the user-servicing of my system. Oh, and they did throw in a new battery because the foot had come off the battery.

      --

      cat /dev/null >sig
  6. Not for unexperienced users by Anonymous Coward · · Score: 4, Funny

    "Hey, this heatsink takes up loadsa room and it must really cut the airflow! There, problem solved" :)

  7. 12" Powebook noise level reduction by Kingpin · · Score: 4, Interesting

    When my fan kicks in (playing a movie or similar), it sounds like a small jet. Anyone hear about ways to reduce the noise level of the fan?

    --
    Unable to read configuration file '/bigassraid/htdig//conf/14229.conf'
    Geocrawler error message.
  8. Re:How about NORMAL laptops? by WiseWeasel · · Score: 4, Informative

    Just open the thing up and figure it out for yourself. It's not rocket science, you know. I've done a bunch of upgrades on PowerBooks without a manual or guide, and it was pretty easy, once you've located the proper screws and whatnot. If it's a simple drive replacement or something, just make sure you have a torx screwdriver set and get crackin.

    --
    "I like systems, their application excepted", George Sand (French)
  9. Re:I can't help but object to Apple's culture by Ford+Prefect · · Score: 4, Insightful

    While their quality is unquestionable, Apple's products perform functions not only without the user needing to understand how they work but where understanding how they work does not extend the user any extra power.

    I've had my oft-mentioned iBook for a bit over six months now; it is quite probably the best computer I've ever had. Yes, it's got very little upgrade potential (memory's already at 640MB, and I don't need wireless networking) but I really don't mind.

    In a way, it's like there isn't a computer there at all, just MacOS X in a handy carrying case. It just works. The battery last absolutely ages, so I'm not worrying about when it's about to run out; it's incredibly quiet, so I can work without a constant computer whir and hum; all the hardware features I need are built in, so I'm not messing around with external cards or devices, fighting with incompatible devices...

    I can forget there's a computer there, and get on working with the software.

    People claim that Apple is a hardware company, I think I'd disagree. with MacOS X, they're a software company - except the software has a solid, physical presence in the real world. :-)

    --
    Tedious Bloggy Stuff - hooray?
  10. iBook G4 upgrades? by Catullus · · Score: 4, Interesting

    I bought an iBook G4 fairly recently, and I'd like to upgrade the hard disk. I note that my laptop isn't included in the list on pbfixit.com. Does anyone know if it's feasible to do home upgrades on a recent-model iBook? Or if not, is there anywhere (in the UK) that will do it for me? :)

  11. The BEST BUY and COMPUSA answer to the problem. by deathcow · · Score: 4, Funny

    HEY, Let me tell you about our extended in-store laptop warranties! Did you know you'll need to pay the shipping yourself if you need to have it repaired? And it can take weeks!

    What?? You decline? WOW, NOBODY has EVER declined this before. Are you sure? Can you tell me why you've declined? Geeze, let me tell you about all the risks of turning this down.

    (other floor guy walks up)
    Hey, this guys buying this laptop without the extended warranty. (Glances exchanged.) No way! Yep. Does he know about all the things that could happen if something breaks. Yep, I told him but he says he doesn't want it. Wow, I don't know if anyone has ever declined it before.

    (trying to get to check out with laptop in escort, manager walks up.)
    Hey, Bob told me you are passing on the extended warranty. This is a very expensive items so there are a few things we have to cover before you buy it. Do you know if it breaks you'll have to cover all shipping expenses to and from the service center? That laptop has lithium batteries so there are hazardous shipping charges involved. It can take weeks to get it repaired. It's very odd for someone to turn down the extended warranties. Are you sure? Well, I have to inform you of all the potential risks of buying without the extended warranty.

    1. Re:The BEST BUY and COMPUSA answer to the problem. by Registered+Coward+v2 · · Score: 4, Funny

      "Hey, Bob told me you are passing on the extended warranty. This is a very expensive items so there are a few things we have to cover before you buy it. Do you know if it breaks you'll have to cover all shipping expenses to and from the service center? That laptop has lithium batteries so there are hazardous shipping charges involved. It can take weeks to get it repaired. It's very odd for someone to turn down the extended warranties. Are you sure? Well, I have to inform you of all the potential risks of buying without the extended warranty."

      (talking to salesdroid)

      Well, I realize it is helpful, but I'm already spending 2000$ on this laptop, $350 for a warranty is out of my budget...

      (salsedroid)

      Well, I can knock $150 off of the laptop,,

      (me)
      deal...

      (1 week later)
      I'd like to return this warranty ...

      (them(

      Ok, we've credited $360 to your account...

      Motto:

      Use the force. Like...

      --
      I'm a consultant - I convert gibberish into cash-flow.
  12. One Piece of Advice by Templar · · Score: 4, Informative
    I recently disassembled my wife's 12" PB to extract a cup of coffee that she deposited in it. Nothing was particularly tricky, although it was very time consuming, but I followed the advice of a friend, and I'm really glad I did --

    Use an ice cube tray (or two) for all of the screws, separating them by size, and draw detailed charts and notes as to where each one came from.

    If you don't do this, you won't get it back together. Good luck!

  13. TiPaint by base3 · · Score: 4, Informative

    Before buying from TiPaint, you might have a look at Google Groups. There have been a number of a complaints ranging from poor product to non-delivery.

    --
    One CPU cycle wasted on digital restrictions management is ONE TOO MANY.
  14. Comments on Opening a 15" AlBook by Aetrix · · Score: 4, Informative

    I recently opened up my AlBook (15") to hopefully to upgrade from a combo drive to a super drive. Lemmie tell you - opening up this case is HARD! Undoing all of the right screws is nothing, but removing the top deck with those tabs - It's murder. I scratched the heck out of my computer and even when I took it to my Apple-Certified technicians (Yes, they claim there's a special tool for unclipping those little metal tabs.) they scratched the heck out of my computer and bent the bit of metal above the CD slot.

    If anyone knows more details about a magic tool to help "pop the top" on an AlBook - Please, let the world know about it. Otherwise, I strongly recommend you get a thin plastic-coated pry bar for popping those tabs, and DON'T use a lot of force.

    --

    "One touch of Darwin makes the whole world kin." George Bernard Shaw
    1. Re:Comments on Opening a 15" AlBook by Anonymous Coward · · Score: 5, Informative

      We are an Apple Service Specialist and as such can work on just about anything that Apple has ever made.

      AFAIK, there isn't a special tool to get that damn tab to pop the Service Source take apart guides don't indicate that there is one either. Even harder is putting it back together.

      We took a long, sharp, pushpin and put a 90 degree bend on the last 1/4 " or so of it. Now we can reach in through the CD slot and hook onto the tabs with less cursing, swearing, and yelling.

      FWIW, we have a list of people at Apple (like "The guy who designed the 12" PB" and such) that we plan to punch in the face if we ever meet them.

  15. Oops, no mention of CPU thermal transfer tape need by ankhank · · Score: 5, Informative

    In the G3 Pismo guide, only one I checked, they tell you how to pull the heatsink OFF, make no mention of the quiet little popping noise you'll hear when you do (it's the double-sticky thermal transfer tape, a tiny little rectangle on top of the CPU that fails when the heatsink is moved even slightly).

    And they say to replace the heatsink. just do the reverse.

    Well, NO. Apple made it very easy to break the contact between CPU and heatsink, even accidentally, and once that's impaired overheating is going to become a problem.

    Look for posts in MacFixit forums, about G3s, Powerlogix, heatsinks, thermal transfer -- best advice I've seen has been put together by a fellow named Bruce Miller.