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Would You Pay for Steam?

dasmurf asks: "Many users have discussed this possibility. Now that Steam has pioneered the biggest online game delivery system to date, is it as simple as that? Read my concerns about the Steam Subscriber Agreement. Has anyone else read this agreement? Should Valve change it? If you love Valve's games but you've never religiously kept an eye on your credit card statement, maybe this will give you more reason. ;)"

9 of 130 comments (clear)

  1. Mirror in case of Slashdotting... by Anonymous Coward · · Score: 5, Interesting

    Valve's Steam just released 3 software packages you can buy. It's great to be able to play CS:S while Valve and Vivendi duke out their legal battles. However, I have some concerns about their Subscriber Agreement - in particular, section 4.

    Most people dismiss agreements like this. EULA's are probably discarded on a per-minute basis around the world, but this SA is slightly different. First, the games being offered are
    not for "purchase" but rather available for "access" via a "Subscription fee". If this doesn't fuel the fear that Valve will turn Steam into a huge subscription-based monster like Evercrack, I don't know what would (I'll leave the debate whether subscription based games are the future or not for someone else - read: don't discuss that here, thx). Even if Valve doesn't morph into a subscription-based system, the usage of the term certainly keeps this open (as if the terms in 4B doesn't). And second, there appears to be a "forced subscription" model in place - meaning that if you don't say "NO" loudly enough, you probably will have to foot a "bleeding from the wallet" fee.

    In it, 4A suggests that the end user agrees to maintain up-to-date credit card information with Valve. Other than a pre-authorized payment subscription type plan, I don't know why else that would be required. Section 4B states that Valve offers a 30-day period for announcing changes to their fees and billing methods and that "non cancellation" of their services automatically means you agree to and authorized payment of the new fee(s) and/or billing method(s).

    The concern of 4B is not limited to this Steam Powered SA and is apparent in many subscription and pre-authorized payment plans, albeit probably not in the exact wording. And if you're not careful, you may have ended up in this kind of credit card "trap" before.

    By "trap", I mean that the credit card owner ends up paying for new and different services he or she may or may not have wanted in the first place. And that redressment, reimbursement, reversal of charges, or credit of any kind is not possible, as stated in the SA. I hate to be cynical, but you can hear laughter from the Swindler's gallery snicking "We've covered our butts, but we've prevented you from covering yours!"

    This reminds me of the opt-in/opt-out warefare in the courts not too terribly long ago. The most recent in my memory is the Telemarketing do-not-call plan.

    Here's an example of the Valve SA gone bad:

    John Doe "buys" the Gold package and gets the merchandise 2 months later, all the while enjoying CS:S and awaits HL2 and other games when they're out. Then, he stops playing Steam games for some reason or other. Maybe it's going to Iraq for 6 months. Maybe he's KIA and his family's a mess trying to get his body back from some third world country. Maybe it's being laid off an no net connection. Maybe he's got a new baby and he has no time for the computer. Maybe his wife has cancer and he doesn't want to leave her side. Maybe he's in jail for insider trading. Maybe he's found a new game and dropped Steam games like a bad habit. Maybe he's just forgotten his password and given up on the damned thing. Or maybe he's installed a anti-spam software, e-mail filters, firewalls, anti-spyware, and disables services and system functions on this computer so that the accumulative effects prevented the announcement of a change in the fees and/or billing methods from ever being read.
    Anyhow, Valve's new fee/billing method is not known for months until the credit card bill is examined. While the saavy credit card holder who bought the Gold Package may immediately know where to cancel, the poor widow of GI John Doe might take weeks to find out who the hell Valve is and put a stop to the incessant monthly billing. SORRY, NO REFUNDS!

    The first thing you might laugh at is the assumption that John Doe doesn't read his credit card bill every month. Some people watch it like a hawk, and some people aren't as diilgent. It's a fact of life. But is it just to make such per

  2. Urgh. by colinramsay · · Score: 4, Insightful

    Speculation. I'd pay for Steam - because it will deliver me the games I want to play in a timely fashion. I'm not interested in game packaging. Buying CS:CZ was flawless for me, the whole interface and procedure was excellent. If I do have to subscribe, I'm not bothered. I'll work out the pricing and see whether it works out better for me. Otherwise I won't bother. You may remember that Valve has previously talked about two Steam payment methods - subscription (all Valve products within your sub period) or product by product. This would seem to still make sense.

    Also, you have to bear in mind that I'm not an idiot and I know how to use my online banking service to check what's going out of my account.

    1. Re:Urgh. by barc0001 · · Score: 4, Interesting

      I think the main thrust of the fear by the article's submitter was the whole "negative billing" aspect, and the subscription based thing.

      First to address the negative billing (We add new stuff and you pay for it unless you tell us otherwise), I've been hit by this wonderful "feature" before, the cable company up in my neck of the woods (thanks Rogers! Go burn in hell for me, wouldja?) practiced it until enough customers made a royal stink in the media about it and the provincial government threatened to step in on their behalf. Nothing like opening up your cable bill to find that you've had 10 new channels for the last month that you didn't want, and were charged $7 for the privilege. And it's only easy to get a refund for that *AFTER* the government threatens to kick the cable company between the legs. Somehow with Steam I don't think there'd be anyone stepping in. It took dozens of people picketing for weeks on end to get action with the cable thing, I just don't see that happening over such a decentralized customer base like Steam's. Steam's agreement IS set up to potentially allow negative billing. That's enough for me to never consider using it.

      The subscriber aspect is also not so good. If in fact the software you download only works while your account is up to date, what's the point? I spent $180 over a year and a half playing online games with nothing to show for it the second I closed out my account. I'd feel like a real chump paying to use Steam for 6 months, just using Half-Life 2, and then cancelling and having nothing, instead of taking that same money and buying a box from the local software shop. And also, does this mean that each time you fire up the game it has to authenicate against Steam to see if it's allowed to run? Good luck playing it without a net connection then...

  3. License agreemtent. by BrookHarty · · Score: 5, Insightful

    First a quick rant, I bought HL2 to get CS:Source now, the only bitch is, I already owned CS:CZ, so It feels like I paid for it twice. And CS:Source doesn't have bots, so CS:CZ is the only offline play around.

    They hit every standard aspect, they own everything, you cant do anything but play the game, and you have no rights. Typical EULA.

    My understanding is EULA's can't over ride laws, example put yourself into indentured servitude.
    So, I think creating 3rd party programs to work with STEAM cant be blocked by the EULA as its outside the scope of the software use.

    Maybe we need a consumers rights bill for software. We finally got one for spyware in the US.

  4. For... what? by MMaestro · · Score: 4, Insightful
    When you consider what Valve's record is, I'm not seeing any reason to even consider this. Here is Valve's record thus far (for the most part) :

    Half-Life

    Sign up for a subscriber system from a company with a track record of one game? Yeah right. Valve hit the gold mine with Half-Life, but thus far they've proven to be nothing more than a company with producer problems and a sell-out who resorts to buying player-made stuff to support them.

    1. Re:For... what? by Lisandro · · Score: 4, Insightful

      Pun aside, this is a point. The only reason people is so interested in Steam is Half-life 2; otherwise, all you can download from Steam is HL and assorted mods. The integrated server browser is nice, but hardly anything we haven't seen before (and even better done).

      So, if the choice is so limited, why even bother? It'd like be going to a supermarket and paying to use a cart than only lets you bring home 10 products. If Steam let me download any game i wanted, make sure it stays patched and assures me i'd be able to play it no matter what (even if i cancelled my subscription), i would consider it. But no thanks.

  5. bah! by moosesocks · · Score: 5, Funny

    all this steam stuff is just a bunch of hot air

    If you don't get it, reread it!

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    -- If you try to fail and succeed, which have you done? - Uli's moose
  6. SECOND biggest online game delivery system? by radimvice · · Score: 4, Funny

    Now that Steam has pioneered the biggest online game delivery system to date[...]

    Second to BitTorrent, of course.

  7. Moderation abuse by Arker · · Score: 4, Insightful

    This is precisly why I don't want anything to do with Steam or any other similar technology. Anyone who falls for this is a complete sucker. They get you to install software they have almost complete control over... what did you think they'd do next?

    This was posted AC (score 0) and within a few minutes modded down to -1 (overrated.)

    Just what's overrated there? Even if it wasn't a particularly good post, at score 0 it was hardly 'overrated.'

    In fact I thought it was a very good post. It's exactly what I'm thinking. When they made it impossible to play CS anymore without selling your soul for Steam, I quit playing it. If I were a rich man who could afford to throw thousands of dollars away on a principle, I would have sued them for it - I paid for a game that they then proceeded to make unplayable unless I signed away my rights on a new deal where they hold all the cards.

    Am I and the 'overrated' AC above really the only people that care about such issues? Is everyone else here really happy to go along with whatever lopsided agreement some company wants out of them, as long as they get the pretty flashing lights to entertain them?

    I guess anyone that fits that description is indeed a 'sucker' and will get what he deserves.

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