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AOL Dumping Some Broadband

unsupported writes "Just days after news that AOL will be breaking up into 4 business units, AOL is telling existing broadband customers in 9 Southern states to find a new carrier. This news comes after AOL stopped selling broadband services earlier this year. AOL plans a similar phase out of existing broadband customers for the rest of the country over the next year."

25 of 275 comments (clear)

  1. No surprise... by inkdesign · · Score: 5, Interesting

    AOL has been losing customers like crazy - in this case, they just have an alternate reason to leave!

    1. Re:No surprise... by calibanDNS · · Score: 4, Interesting

      The real surprise here is that according to the article AOL is telling customers to switch to BellSouth's FastAccess DSL service. I would really expect them to promote Time Warner's RoadRunner service since it's still a part of AOL/Time Warner. Perhaps such bad decisions like this are a part of the reason that AOL is losing customers?

    2. Re:No surprise... by pilgrim23 · · Score: 4, Funny


      Recently I got a little note in my landline phone bill: "Hi! This is AOL. Per your request, we will be billing you for our monthly service via the telephone company. Thanks for choosing AOL"
      I have DSL service from [major phone provider] and an IP from [local mom and pop ISP]
      I NEVER REQUESTED NO STINKIN AOL!!!!
      So I called Beautiful downtown Bangalore via the AOL 800 number and after a pleasant wait of forever on really stupid hold music and advertisements, I got some guy named "Bill" who spoke far better English then I. He must have; after all a World class company had hired him to speak to me...I explained the issue which he..did not understand.
      Again it must be me; a fine company like AOHell would never hire people who could not understand their potential customers. "Bill" passed me to "Sheila" who also was very difficult to understand. Feeling even more the Dumb American I explained the problem again and she Asked why I disliked the service and wished to cancel. I yet again explained I had never signed up for the service IN THE FIRST PLACE!
      She then said she would pass me to someone who would help me. Funny, I thought all the other people I had been speaking to were there to help me, silly presumption on my part... I at this point lost my temper and described the circumstance again. precisely, with name, number, dates and other data, and ended with: "If this is not dealt with correctly, litigious redress is always a possibility".
      Two months later: A bill for $56.80 for 2 months of AOL service. At this point postal workers came to mind... I called AOL, said "Lets cut to the chase; give me your supervisor.." After yelling a bit I got a person who spoke American. The bottom line of this call was a promise to remove the charge and the AOL billing. I will wait a week and try calling again or. In the mean time I have already sent a pleasant note to my State Attorneys General Office complementing AOL on their shrewd marketing techniques.

      --
      - Minutus cantorum, minutus balorum, minutus carborata descendum pantorum.
  2. Dear Broadband by Anonymous Coward · · Score: 5, Funny

    We've had some really great times, which is why it hurts me to say this, but I'm dumping you. Don't cry! It's not you, it's me, really. I want to move in some new directions, and I don't think you can go with me. You'll find someone new, I'm sure of it. Everyone I know says "Broadband is great." and they mean it. I know it hurts right now, but it will fade in time.

    Love,
    AOL

    1. Re:Dear Broadband by caluml · · Score: 4, Funny

      That is like a ready made template... :)

  3. New Slogan by xCepheus · · Score: 5, Funny

    Welcome! You've got [NO CARRIER]

  4. Here's why by Anonymous Coward · · Score: 5, Funny

    The affected states are Florida, Kentucky, Georgia, Louisiana, Alabama, Mississippi, Tennessee, North Carolina and South Carolina.

    They probably just got tired of getting paid in squirrel pelts.

  5. Brilliant.... by tekiegreg · · Score: 4, Funny

    1) Alienate customers from an indeustry segment that's actually gaining customers (as opposed to dialup service that's losing customers)

    2) ???

    3) Profit!!! All well and good I suppose, less Newbs out there cluttering crap up.

    --
    ...in bed
  6. Has to be said by TheRealMindChild · · Score: 5, Insightful

    We all generally have the opinion that AOL is "Evil", but if I had to list ONE GOOD THING about them, it would be that even if I am in Antarctica, I could get a dialup provider via AOL. I think that is the reason for a LOT of their original customer base. When people move to broadband, they probably find that AOL isnt the "internet", and simply leave. It lost its appeal, so this is just AOL going back to doing the one thing they are good for.

    --

    "When life gives you lemons, don't make lemonade. Make life take the lemons back!" -- Cave Johnson
    1. Re:Has to be said by dead+sun · · Score: 4, Insightful
      I think they just know their customers really well. They're the people who do believe that AOL is the "internet". They're the people who need things spelled out for them in really simple terms. They are not the tech-elite that would really make use of broadband.

      AOL is famous for their little "You've got mail" noise. They're well known for AIM, which has an impressive userbase for something that seems to be lagging behind other protocols.

      They have (or had, I've never subscribed personally) AOL keywords so people don't have to search the web to get information, you just dumped in a sanctioned term and up popped info. There weren't these .com, .net, .org, .biz, .info, and everything else for the tech illiterate to become accustomed to.

      So what did AOL always offer? Mail, messenger, some info, and eventually a stepping stone to a larger world. I don't think the average AOL user has much need for broadband. I think once you're ready for broadband you're probably ready to let go of AOL's hand.

      AOL is good for beginners and as you said, widely available access. As that larger world they offer a stepping stone to becomes more media rich they'll lose more customers because it's unaccessable on 56k. But at that point, AOL offering broadband for their core services is overkill too. There's no value to broadband through AOL unless you're using that outside world. But if you're heavily using the outside world, there's little value to AOL. On the other hand, those who don't care about the web at large may be just fine with AOL dialup.

      --
      If not now, when?
  7. Doesnt make sense by conrius · · Score: 5, Insightful

    With everybody preferring broadband over dial up , it seems suicidal to give up all capability in broadband, split and concentrate more on dial up !! Shouldnt AOL being doing things the other way round and try to build up presence in broadband market ?

    1. Re:Doesnt make sense by raju1kabir · · Score: 5, Funny
      Last time I checked broadband was not available everywhere...

      In fact the last figures I saw for 2003 said that only about 36% of home users had broadband.

      Last time I checked brown carpeting was not available everywhere...

      In fact the last figures I saw for 2003 said that only about 36% of homes and custom van conversions had brown carpeting.

      (Not to take issue with your conclusion, but your supporting statement is irrelevant)

      --
      "Patriotism is your conviction that this country is superior to all other countries because you were born in it." -- GBS
  8. What about Time Warner by 1000101 · · Score: 4, Interesting

    This doesn't make much sense to me. Doesn't the Time Warner half want to push hi-bandwidth content through to its AOL subscribers? It's much more difficult to do this via 56k. I really don't know much about the merger other than it's not doing so well. But it seems like the two sides aren't really talking.

  9. Glad I sold my AOL stock! by museumpeace · · Score: 4, Interesting

    The reason [aside from the fact that they suck and really amount to traveling the information super highway with training wheels dragging] we dropped our AOL subscription was their incessant advertising to get us to upgrade to aol broadband which they have never delivered in my area. Broadband did become available [some neighborhoods get DSL, we have comcast cable internet pretty much throughout my metro area]. Bottom line: Broadband is killing AOL in my part of New England. If Aol is dumping broadband, its going to hurt them badly in the long run. Even if BB service is costly for them to set up...everybody else [e.g. comcast] raises their rates and gets away with it...breaking even later is better than having no customers.

    --
    SLASHDOT: news for people who can't concentrate on work or have no life at all and got tired of yelling back at the TV.
  10. What about the rest of AOL? by Raynach · · Score: 5, Funny
    Now if AOL could just die off completely, the world would be a better place...

    And I wouldn't have to use such a godforsaken slow connection when I visited my parents...

    --
    - A
  11. Amazing.. by Tuxedo+Jack · · Score: 4, Funny

    Normally the customers try like hell to get unsubscribed from AOL - apparently, the tables have turned!

    --

    Striking fear in the authors of godawful fanfiction, I am here, appearing in darkness, Tuxedo Jack!
  12. Re:Retrograde? by techno-vampire · · Score: 4, Funny

    Years ago I started picturing AOL as walking along holding a gun in each hand. Each gun is pointed toward one of its feet and at random intervals, they pull a trigger. I think they just pulled both at the same time.

    --
    Good, inexpensive web hosting
  13. Re:Coasters by swordboy · · Score: 4, Funny

    I actually called them up and requested that I be removed from their mailing list. Their response? They told me that was impossible since they mail them at random to the entire population.

    So now, when I see a stack of AOL CDs at the grocery store or a restaurant, I pick them up and put them into the garbage.

    --

    Life is the leading cause of death in America.
  14. How in the world did AOL blow this one? by lpangelrob2 · · Score: 4, Insightful
    Wow. It seemed like a partnership that could've been good... AOL had 23 million subscribers, Time-Warner has a godawful amount of content. Broadband was just getting started, and they had a large set of customers they could've introduced to Time Warner's content, provided at discount prices... heck, they didn't even have to provide the broadband pipe itself.

    WTF? Who blew it?

    Regardless of what people say about the economy, there's a lot of disposable income out there. Surely they could've sold a broadband content service to other people at a bargain, and become the dominant provider like they were for dial-up. Now all that's left is dial-up, fading away...

    I guess maybe AOL should get used to finding its home in the lower-middle class bracket... too bad they coulda been a contender elsewhere.

  15. Re:AOL will stiff offer service OVER broadband by stratjakt · · Score: 5, Funny

    It's not that amazing.

    There are plenty of people who would rather type in an AOL keyword like "Oprah" to get the details on todays show, than to try and remember URLs or fuck with Google for 4 hours to find what they're looking for.

    People being willing to pay for AOL is much less amazing to me than people being willing to pay to see slashdot articles 10 minutes early.

    --
    I don't need no instructions to know how to rock!!!!
  16. In the south.... by Electric+Eye · · Score: 4, Funny

    ...people think broadband is a southern rock group with chicks.

    "What yuh doin' with that thar 'puter, Billy Bob?"

  17. Open Letter To AOL by Dracos · · Score: 4, Insightful

    Dear AOL,

    As I stated to your telemarketing rep who called me last week, I have DSL and no need for your "value added" content and/or advertising. Also, let me repeat what I said to her to close the conversation: AOL, aside from SCO, is the laughing stock of the IT industry. Every decision you make is simply stupid.

    These comments are a result of my being offended by your "Help us make the internet better" ad campaign, which caters to your notoriously unsavvy user base. Here is how you can accomplish this:

    1. Use your assets against your enemies, instead of using their assets against yourself. What sense is there in basing your browser on a competitor's? You own Netscape: Make it grand again.
    2. Speaking of Netscape, stop trashing it. Netscape means browser, not web portal, not cheap ISP, not kitchen sink.
    3. Realize why users are leaving in droves: Broadband is killing dialup; your users, as they graduate from internet preschool, don't need your handholding anymore; your pricing model is several years out of date, outrageously high.

    The only sensible thing you have done in the past 5 years is seed the Mozilla Foundation. Somehow you managed not to stifle the entire project.

  18. Let me get this straight: by acoustix · · Score: 4, Interesting

    -AOL buys Netscape (possibly to cash-in on the lawsuit against Microsoft)
    -AOL buys Nullsoft (maybe AOL wants their own branded media player)
    -AOL signs contract with Microsoft to use IE browser (instead of using Netscape's browser that they paid 4.2 billion for)
    -AOL lays off Netscape crew, but decides to fund Mozilla
    -AOL is shutting down Nullsoft
    -AOL is getting out of the broadband ISP business.

    Has AOL done anything good in the last few years? What the hell was Time Warner thinking?

    -Nick

    --
    "A plan fiendishly clever in its intricacies"- Homer Simpson
  19. Re:Coasters by Squareball · · Score: 4, Funny

    "impossible since they mail them at random to the entire population"

    Well that's an easy fix. Remove yourself from the population.. duh ;)

  20. Comment removed by account_deleted · · Score: 4, Interesting

    Comment removed based on user account deletion