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World of Warcraft Trial Period Extended

EvilAvatar has details on the recent World of Warcraft server issues. This despite the addition of over 88 servers in the last week. Total game population is already in the 200,000 subscriber neighborhood and rising. As a result of the lag, the free month included in the box is being extended for an indetermined amount of time. From the article: "We sincerely apologize for any inconvenience and are dedicated to providing World of Warcraft players with the best play experience possible. Therefore we'll be adding a small trial-period extension for players who created accounts before or during the downtime. In the days ahead, we'll provide additional details on how the trial-period extension will be determined."

17 of 59 comments (clear)

  1. Been playing since day one... by sgant · · Score: 4, Interesting

    Got this the day it came out, and I must have been one of the lucky ones because I've yet to sit in a que.

    I have experienced the loot lag though, but I'm cutting Blizzard some slack as they would have had a totally smooth launch if they didn't have so many fans of the game coming out in droves to play it. 200,000 plus accounts made within the first two days? That tends to slow things down.

    By contrast, EQ2 had a flawless launch by all accounts I've read, but when you have what, 5 people buy the game it tends to run smoothly. Ok, that's not fair, they had many more people than that. At least over 20 or so.

    But WoW is running smooth now on my server. No lag now, never a que still...for me at least. So far it's been a great game. And no, it's not a "MMORPG for newbies" either. No more than any other MMORPG out there.

    --

    "Leo Fender was in a 'state of grace' when he designed the Stratocaster." -- Paul Reed Smith
    1. Re:Been playing since day one... by OAB_X · · Score: 2, Informative

      Almost every MMORPG has launch problems. Star Wars Galaxies was even worse then this one. Im surprised that they added new servers so quickly though. Anyone remember Diablo II on launch week? Random disconnects, timeouts, etc. Blizzard underestimated their popularity again.

    2. Re:Been playing since day one... by FLAGGR · · Score: 4, Funny

      Haha, an EQ fan telling someone to move out of their parents apartment? NOW I've seen everything!

    3. Re:Been playing since day one... by Anonymous Coward · · Score: 3, Interesting

      I have been wavering on WOW. I haven't followed its development and was never a massive Warcraft fan (though I do like it). I couldn't figure out how you could make an MMORPG out of a freaking hunt/gather/build strategy game.

      I almost bought it the other day, but $15/mo seemed a little expensive to me, too.

      However, after this article, I have decided I'm going to go out and buy it today. This action by Blizzard has made the decision for me. I've played so many MMORPGs that were boring level treadmills *and* the people sucked *and* the performance sucked *and* they weren't ready to go live, when they went live.

      That BLizzard woudl do what most MMORPG publishers won't, and flat out say "we'll extend the free play until we set things right" is a strong showing. I appreciate a company that communicates with its players and *CUSTOMERS* rather than leaving them in the dark.

    4. Re:Been playing since day one... by Gamelore · · Score: 3, Funny
      That BLizzard woudl do what most MMORPG publishers won't, and flat out say "we'll extend the free play until we set things right" is a strong showing. I appreciate a company that communicates with its players and *CUSTOMERS* rather than leaving them in the dark.

      Everquest had its extended by 2 weeks in 1999. Since then, nearly all MMO companies with bad launches have been extending the trial period. It is the default behavior to expect. Traditionally, if a MMO had an awful launch and *didn't* extend it, you'd have a reason to be pissed off.

      However, most could use a lesson in communication.

    5. Re:Been playing since day one... by Anonymous Coward · · Score: 2, Insightful

      Well, I'm back. I just got the game and am installing it right this moment.

      I've had bad experiences with MMORPGs in the past. Aside from them simply being incredibly boring, I've found that they always fail to plan ahead to handle the sheer scale of players. Not to mention massive glitches. Sometimes major ones like only getting 3fps and not being able to login got the first few weeks to smaller but annoying things.

      I've had good experiences with Rubies of Eventide and A Tale In The Desert - but everything else has sucked. Anarchy Online and ShadowBane are the two most recent bad experiences.

      I hope WOW kicks ass. I don't even know anything about it so if it sucks, it's my fault. But I've heard enough people hyping it up and by this quick turnaround in "we'll extend free service till this is fixed" action made me interested. All of the other MMORPGs I've had problems with took weeks to respond and were very reluctant to update players on WHAT they were fixing or HOW they would be reimbursed IF AT ALL.

      Kudos, Blizzard! Now I remember why I've always been such a Blizzard fan!

  2. Re:3 Servers are STILL down from 2nd day of "launc by ADRA · · Score: 4, Insightful

    Excuse me, early adopters are always getting fcked over no matter what.

    Think about it like this: WHAT do you want them to do, exactly? Migrate your entire clan to another server transparently?

    They have too many people on your server. Now, they've created 88 apprently new servers for people to use, but you begrudgingly want to stick to the server that has horrible performance because you have a 2 day frigging history. If you play the game for more than a month, will it really matter in the long run? Nah. You'll probably end up having characters on other servers anyways to play horde & alliance.

    Honestly, you have to stop being stubborn and realize that this problem can't be fixed without people making concessions, and for me, my first server was ItemLaged since day 2. What did I do? I moved to a new server. Problem solved. Alliances are more difficult, but it comes down to the same principle, if you start the game from day 1, expect problems, I don't care how confident you were with pre-open beta (open beta did suck a$$ for item lag, you can't deny that), this is slightly larger scale.

    --
    Bye!
  3. Does No One Know How to Read? by Chasuk · · Score: 4, Informative

    This despite the addition of over 88 servers in the last week.

    Why do none of the /. submitters apparently RTFA?

    From the *LINKED* article:

    To keep up with the demand from our players, 47 new servers were made available, increasing the total number of servers to 88.

    Is the above sentence really that difficult to comprehend?

    I've thought about becoming a paid subscriber many times, but goofs like this always prevent me.

  4. Re:200,000? Talk about a few bucks... by MMaestro · · Score: 4, Insightful
    that's a cool $1,500,000 a month on subscription fees. Not a bad chunk of change, and you have to love the recurring monthly revenue

    Too bad thats BEFORE expenses. Say 1/3 of that goes to server maintanence, another 1/3 goes to salaries and working on upgrades and add-ons, and finally another 1/6 for everything else (break downs, advertising, paying the GMs, etc). After all that, its $250,000 ASSUMING nothing goes wrong, not counting taxes, and no one attempts to sue Blizzard because 'their game made their son/daughter/husband/spousee commit suicide/run away/divorce.'

  5. Europe by KBV · · Score: 3, Funny

    For the first time in my life, I'm actually happy that I have to wait for the european version. This means that when I get online next year, all these "bugs" will be gone. Which isn't that bad. Thanks for "beta" testing for me america!

    --
    Simply retarded
  6. Free Trial? Free Month?? by MrBigInThePants · · Score: 4, Insightful

    Free Trial? Free Month? Gotta love marketing.

    How about: Month included and paid for as part of the $50? $50 for a game engine (no source) and no right to play would be silly.

    Guess that doesn't roll off the tongue however...

  7. Re:3 Servers are STILL down from 2nd day of "launc by sweede · · Score: 3, Informative

    What most people are pissed about is that guild names are UNIQUE ACROSS ALL realms. For instance, I play on Hellscream. My guilds name is Grasshoppers of Death. No other player on any realm can have the guild name Grasshoppers of Death.

    Across all 88 realms, there is only 1 Legions of Doom (made up name, probably a real guild).

    That's a cool name, im sure the guild master from beta wanted that name and joined the first realm avialable. The problem is that there are hundreds of names that people wanted to reserve.
    My name is Azrael, each realm can have their own Azrael, but no other realm can have Grasshoppers of Death.

    Combine that with the inability to transfer characters across realms? Thats what people are upset about.

    Of course, we've also known about all of this some time before the launch.

    --
    I follow the SDK and GDN principles.. Spelling Dont Kount, Grammer Dont Neither
  8. Re:200,000? Talk about a few bucks... by chrisbro · · Score: 4, Insightful

    I appreciate the bringing to light of overhead fees, but could you at least use numbers that don't come out of your ass? That'd make the point a whole lot better.

  9. 88 servers by krisp_n_tasty · · Score: 2, Funny

    88 servers, couldn't that, like, punch a hole into another dimension?

    1. Re:88 servers by glowimperial · · Score: 2, Funny

      No. As we know from the film Back to the Future, the number 88 is associated with time travel. So obviously, Blizzard is attempting to harness the power of time travel. For good or evil, only the future will tell.

  10. No link to the Blizzard forum post. by Trikenstein · · Score: 2, Interesting
    Has anyone gotten an email from Blizzard stating this?
    I haven't...

    Also, Blizzard forum accts have been hacked before iirc.

    I'll believe it when the announcment is sitting in my inbox...

  11. Re:Pretty small servers by Jord · · Score: 2, Informative
    Not lonely at all when you consider that everyone is in the newbie areas right now. That has been the problem. The servers can handle the load, they just can't handle everyone being in the low level zones all at once. They have stated on their forums that once everyone starts to spread out into the higher zones that they will remove or reduce the queues and allow more people per server.

    Still, even with everyone in the newbie zones, it is not as bad as say the bazar from EQ 1. The trick right now it seems is to go where everyone else isn't. Then there is no lag. However, if you want to play a Night Elf, I would wait a few weeks, those zones are rough at the moment.