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Dell Calls For Red Hat To Lower Prices
VaultX points to an article on CNET (linked below), writing "According to Dell, Red Hat needs to lower pricing. 'We believe Red Hat Enterprise Linux 3, for the small and medium-sized business market, was out of the price range of these customers.' With Dell's strong presence in the Linux server market, Red Hat may want to listen."
I completely agree with Dell's views on RHEL's overpricing. I bought a Dell PowerEdge server for a small business back in August but Red Hat's Enterprise Linux was overpriced and we felt uncomfortable buying a subscription at the rates we were offered from Dell. Instead I recommend we choose Suse's offereing which was a far more viable option for the company. I can see why Dell went for Novell a month or two back. Let's not beat about the bush though, it could be construed that Dell spoke to Novell so they are now in a better bargainig position with Red Hat.
Welcome to the enterprise my friend.
The purpose of enterprise support is not to fix your problem it's to convince your CIO to buy the product. It's to make sure the "is supported" box is checked off.
I have had the exact same or worse story from every majow vendor in the IT world. MS, Netapp, HP, Veritas, Dell and Apple. Call them up and all of a sudden you find out you paid for nothing. They all find an excuse not to help you. I even had a netapp guy say "don't call us anymore" despite the fact that our company had paid for top level support.
My experience is that the only people who support you are small local vendors. They will camp out at your place if they have to. Enterprise vendors just take your money and laugh.
evil is as evil does