Slashdot Mirror

← Back to Stories (view on slashdot.org)

Class-Action Suit Filed Against Apple

Posted by timothy on from the newton-felt-the-same-way dept.

AC writes "A class-action lawsuit has been filed against Apple. The plaintiffs allege that Apple failed to fully honor service contracts and warranties, didn't get repair and service businesses properly licensed, stole trade secrets from its own resellers, and sold used computer equipment as new."

6 of 125 comments (clear)

  1. Re:Wait... by compactable · · Score: 4, Informative

    Given that the article mentions :
    The lawyers are also already representing several aggrieved current and former Apple-authorized resellers who have sued the company in separate actions.     ... and TellOnApple is a smear campaign by those self-same ex-resellers you're probably dead on the money ...

  2. This claim is patently false. by Anonymous Coward · · Score: 2, Informative

    $750 for a repair is false.

    The standard out of warranty repair cost for an iBook is ~$300. the only way they'd charge more is if they saw signs of a spill or abuse or drop (cracked case or internal components for example).

    Before you go badmouthing a company, make sure you're giving all the facts and not just trying to garner pity.

    1. Re:This claim is patently false. by Anonymous Coward · · Score: 1, Informative

      If you are talking about the G3 iBook then the 1-year warranty was extended to 3 years for the motherboard only.

      Also, you should never accept the answer that they couldn't "replicate the problem." The video problem on that logic board is always intermittant, and very well known about. If you already took it back, fine. Next time the video gets fouled up, close the lid (without powering down) and go straight to the Apple Store and show it to them in its not-working state, then insist that it get repaired.

      In my case, there was a guy at the Apple Store who blew me off. I called Apple's repair center, and they told me I would be 100% right to give the manager of that store an earful and insist on being taken care of. I did so, and suddenly every geek who ever spend a few minutes behind the "genius bar" was scurrying around to help with my problem.

      You would think it was God or Steve Jobs Himeself who walked in and complained from the way they launched into Crisis Mode for me.

      Seriously. Go back there, and don't let any of the low-level flunkies push you around.

    2. Re:This claim is patently false. by May+Kasahara · · Score: 2, Informative

      That's what we're planning on doing. And thanks for the advice about taking the iBook in without powering down; makes a lot of sense, but admittedly, I wouldn't have thought about that.

  3. Breaking News! by dwightk · · Score: 5, Informative

    This Article might be interesting... apparently there is some trouble with the lawyers in the case...
    The named plaintiff in the suit was an attorney with one of the firms.

    --
    Like anyone can even know that
  4. Re:Wait... by rb4havoc · · Score: 2, Informative

    I too have a similar experience to share. I had bought on of the original TiBooks (the 400MHz ones), and for some reason or another, had frequent problems with it. Well, I didn't buy the warranty at first which I thought was going to bite me in the ass whenever I did have another problem with it (Most of my problems were related to the optical drive going out).

    Well, they ended up still treating it still as a warranty repair even though it was out of warranty, but instead of repairing it yet again since I had an extensive repair history, Apple ended up sending me a brand new TiBook (800 MHz). I ended up getting better screen resolution, double the processor speed, 4 times the video memory and hard drive space.

    I ended up buying the Apple Care on this one, and to date with this new one, I've hade to send it in a couple of times, one time because the power adaptor that came with the unit was faulty, and the other time was a malfunction that would happen sometimes with a DVD playing. From that I got an even newer optical drive (old one was 8/4/8 speed, this new one is 24/8/24 speed on CDs); not only that, but there was a dead pixel on the monitor, and they ended up replacing that as well, although all I asked was for them to just check on it. All in all, I'm very satisfied with the service I've gotten from Apple, and every time I've gotten a repair, they've only used new parts on me. So, I'm definitely giving my kudos to Apple on their repair service.

    --
    "There are 10 types of people in this world--Those that understand binary, and those that do not..."