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Online Trust Failing Overall

twitter writes "The BBC and ZDNet are reporting on an RSA poll of 1,000 users about failing confidence in ecommerce. 43% of respondents were reluctant to give details to online sites and 70% said that firms were not doing enough to keep their data secure. The BBC goes on to quote experts who back up the perception, ZDNet claims that action is being taken and is well."

22 of 197 comments (clear)

  1. Is well what? by WVDominick · · Score: 3, Funny

    ZDNET is well?

  2. I dont mind by Anonymous Coward · · Score: 3, Funny

    I was born in 1984, a body builder making over 250k a year. Female and my occupation is the fist item in the drop down list. Whats the problem you guys have?

    1. Re:I dont mind by bradkittenbrink · · Score: 3, Funny
      Female and my occupation is the fist...

      I stopped reading right there, start over please?

  3. Sheesh... by 14erCleaner · · Score: 5, Insightful

    Most people who distrust internet commerce will gladly hand their credit card over to minimum-wage waiters, who disappear into the back room of the restaurant with it for ten minutes. It's all a matter of image and perception.

    --
    Have you read my blog lately?
    1. Re:Sheesh... by Tony+Hoyle · · Score: 3, Insightful

      In any good restaraunt this does not happen. You are invited to follow the waiter to the till whereupon he swipes the card and invites you to sign for it.

      I'm not sure I'd want to eat at a place where the waiters were allowed to disappear with credit cards for several minutes - they should be in view at all times.

    2. Re:Sheesh... by BitwiseX · · Score: 5, Insightful

      You beat me to this one. I would GLADLY use my CC over the internet before I would give it to a waiter, cashier, etc. There is little or no difference. Do you have any idea of knowing what happens to those CC slips your local Mom & Pop restaurant process daily? About as much as you have of knowing what happens to your CC# once you buy something at amazon.com. Why all the paranoia? 6 of 1, half a dozen of the other. Put your faith in your CC company and their fraud prevention.

    3. Re:Sheesh... by ArmchairGenius · · Score: 4, Insightful
      Very good point. The credit card companies are responsible for fraud, so while I obviously am careful about who I give my CC info to, I am not all that worried about it being on some company's database out there in cyberspace.

      Everyone should look at their monthly bills and notify the CC company of any erroneous/fraudulent charges. Then the CC company can take that up with the vendor that made the charge. It's the beauty of using a credit card.

    4. Re:Sheesh... by nacturation · · Score: 4, Insightful

      You beat me to this one. I would GLADLY use my CC over the internet before I would give it to a waiter, cashier, etc.

      Same here. I think for most people, though, it's really just a fear of the unknown. Their credit card gets whisked off to some magical technological storage and they can't see what's happening. Even though they don't understand what really happens, their concerns are somewhat justified. There's a different scale of fraud possible when your credit card number gets stored in an online database vs. a waiter writing down the number.

      In the case of a waiter, barring organized crime rings, your card might get used to order a couple of items and that's about it. With an online database, if that site gets hacked your number is now likely circulating amongst various hacker groups and could easily be used to rack up a lot of charges.

      However, in either case your remedy is the same. Contact your credit card issuer, dispute the charges, then they go after the merchants who have to prove that a transaction was made by the owner. If they haven't swiped your card through their terminal and obtained your signature, then the merchant loses that money. Unfortunately, it's always the merchants who take the largest risk in accepting credit card payments.

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    5. Re:Sheesh... by nine-times · · Score: 4, Insightful
      I can think of one difference: I know that the restaurant I'm in is the restaurant I mean to be in. As far as I know, there hasn't been much reason to worry about "fake" restaurants that take your credit card numbers and then don't bring you food, and when you call the authorities, the storefront evaporates. I guess someone could try a scam like that, but I haven't heard of it being much of a problem.

      But web pages? Most people can't really tell the difference between a real store's site and a fake page designed to look like a real store's site. Plus the ettiquite of net behavior isn't as firmly set in people's mind. If the waiter from the restaurant shows up on your doorstep saying, "Ummm.... yeah, I'm gonna need your credit card for a few more minutes, for the restaurant, I mean," you'd know it was fishy. But a convincing-looking e-mail claiming to be from ebay, people don't know the difference between that and a real e-mail from ebay.

  4. A lot of the problem is bad design by hsmith · · Score: 4, Interesting

    or not taking the security concerns seriously. If you are saving peoples Social Security Numbers and CC Numbers then you should be encrypting that data. Venture to guess how many places actually encrypt that in a database?

    But then again i would say most larger places do take these steps. More often than not I won't buy from somewhere I am unsure of or if they are not in the http://www.bbb.org/. Plus, how many people know how to always use SSL when sending sensitive stuff? I would venture my grandparents and mother have no idea.

    On a side not to the last statement, i would like to say, office depot does NOT use SSL for their secure communications when you order something from in store.

    1. Re:A lot of the problem is bad design by EnronHaliburton2004 · · Score: 3, Informative

      or not taking the security concerns seriously.

      In my experience during the last few dark years of the dotcom bust, too many of the people responsible for security were canned. I had to quit my last job after 6 months because my suggestions on security -- Simple things such as "Don't use Telnet. Use SSH." and "You really shouldn't 'chmod -R 777' everything", were seen as a barrier to progress.

      I speak to too many technical managers who don't understand why opening non-anonymous FTP is a bad thing, when everything else is done over SSH or a secure VPN connection. When I discuss SFTP, they scratch their head and drool a little bit, and it's clear they don't understand the threat of cleartext passwords ...

      Scary...

  5. What's not to trust? by Anonymous Coward · · Score: 3, Funny

    I just got a really nice email from a DR. VICENTE A. SOUSA from the DEPARTMENT OF OIL & DOWNSTREAM SECTOR in ANGOLA.

    Very polite, humble (he even SAYS so) and ... you know, the email was really long with all sorts of details (kind of like those agreements when you put a CD in the computer) so I just said yes because it's supposed to be easy money. :)

  6. lots of large scale compromises lately by ArbitraryConstant · · Score: 5, Interesting

    While I'm somewhat surprised the average user pays attention to such things, I'm not surprised trust is failing in light of recent large scale compromises.

    Until the industry as a whole adopts a strategy of preventing compromises, this is not going to improve. Most companies would rather pay a PR guy to fix their image after the fact than a security consultant to keep it from happening in the first place. That's certainly not how I want my information taken care of.

    --
    I rarely criticize things I don't care about.
  7. Quotes from the BBC article: by TripMaster+Monkey · · Score: 5, Interesting
    Some [users] resort to using the same one for all their online accounts. Those who use several passwords often write them down and hide them in a desk or in a document on their computer.

    Dear God, ain't this the truth??? I'm a network admin at a large company (please don't ask which), and the password situation here would be laughable if it weren't so sad. I ran LC5 on our hash file here, and was shocked and dismayed at the number of passwords cracked within 10 seconds. I'm constantly finding passwords on sticky notes on monitors and under keyboards, and many users haven't even bothered to change the default Lotus password ('password') to something else! >:(

    Last year, a street survey found that more than 70% of people would reveal their password for a bar of chocolate.

    That seems to be about the right figure for users in my company.

    --
    ____

    ~ |rip/\/\aster /\/\onkey

  8. Another fact for the timid by 14erCleaner · · Score: 3, Interesting
    I recently heard that 50% of identity theft is done by somebody who knows the victim.

    Kind of like the great majority of child kidnappings involve a non-custodial parent. But that's not a scary enough story to draw viewers, so doesn't get reported much.

    (at this point the child-kidnapping activists will rise up and smite me with their negative mod-point hammers, I'm sure. :)

    --
    Have you read my blog lately?
  9. Proxy CC# by donnyspi · · Score: 4, Interesting

    I like using MBNA bank's credit card number proxy feature whereby you create a onetime use CC# with a limited spending limit to give out online. It's a great feature for paying at Sam's Shady Online Store with a CC# that has a $30 limit and expires in a month.

  10. Nooo confidence by imrec · · Score: 3, Funny

    I TOTALLY know! I saw a video of this girl who had confidence that this guy WASN'T going to do this thing to her... AND HE DID! I was like, "I SO don't have confidence in the net anymore!" ...I'm sorry, I don't know where that came from. It must be time to go home...

    --
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  11. Case in point: ChoicePoint by PHAEDRU5 · · Score: 5, Insightful

    Here in GA we have ChoicePoint, a company which recently allowed a criminal gang to make off with something like half-a-million IDs.

    Only people in California were notified of the leak, because CA has a law requiring notification. Everyone else is going to have to wait 'til their identity gets stolen.

    The GA legislature is taking up a bill to require notification of GA residents when their personal information is stolen or accidentally leaked.

    Part of the problem, IMHO, is that companies won't tell you when they've shared your information with a non-trusted third party. So, a good first step would be voluntary disclosure.

    --
    668: Neighbour of the Beast
  12. Re:Who Cares? by ArsSineArtificio · · Score: 4, Funny

    I'm not liable for any $$ amount on my credit card or my debit. I'll say, though, I use debit card rather than my credit card. Why? Cause the bank doesn't have as much to lose as the CC company. With the bank it's all your money, with the CC company, it's their's until you pay it back, which means you have one more person in your corner - and with better lawyers, probably ;).

    Ladies and gentlemen: this is why you shouldn't trust any legal advice obtained from Slashdot.

    --
    All employees must wash hands before seeking equitable relief.
  13. Let the banks bear the burden by /Wegge · · Score: 3, Interesting

    In Denmark we have very good consumer protection on online trades. Whenever the card holder challenges a withdrawal, the issuing bank shall reverse the transfer immediatly. Afterwards, the burden of proof for actual goods delivery lies with the bank. The banks of course passes the burden on to the online merchants, so we have very few fradulent online traders here in denmark.

    I'm not sure how it works for foreign trades, but as the banks must make the refund, no matter what, the general confidence in denmark is pretty high.

    --
    //Wegge
  14. The Problem isn't the Internet by popo · · Score: 3, Interesting


    The problem is that Credit Card companies, banks and anyone else whose revenue is generated by transaction volume have a vested interest in making transactions easier and more frequent.

    As big a problem as fraud is, the reality is that there is far more to be gained from lowering barriers to credit card use than there are to raising barriers. The other sad corrolary is that the real losers when it comes to fraud are the consumers.

    We have voluntarily traded security for convenience. Now it seems we want our cake too.

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    ------ The best brain training is now totally free : )
  15. Re:Not just online by Turn-X+Alphonse · · Score: 3, Insightful

    You miss the point. I trust the guy nextdoor, I trust the lady down the road, I trust my friends. I don't trust the world outside of this because it's clearly put "we want your money, heres a brainwashing so we get it".

    Take it how you want it.

    --
    I like muppets.