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Sony Recants on Dead Pixels (Sort Of)
Ayaress writes "As reported on Gamestop, Sony will now warranty PSP units suffering from dead pixels. Sony still insists that dead pixels are a common problem in all LCD displays, saying "A very small number of dark pixels or continuously lit pixels is normal for LCD screens, and is not a sign of a malfunction," and asks that PSP owners use theirs for at least a week or two, to see if it still bothers them. User who encounter, "persistent and aggravating dead pixels," are instructed to contact Sony customer support, and will be allowed to mail in their PSP to recieve a unit with a new screen."
I unit with a new screen does not neccesarily mean a new unit.
The Tools Of Ignorance wanna be a tool?
I love it. How are "not functioning pixels" "not a sign of malfunction"?
I've bought well over a dozen LCD montitors from Apple, Dell, and Philips in recent months and I have not seen a single dead pixel on any of them.
This is just a case of Sony reducing cost by widening manufacturing tolerances. It's fine as long as you manage expectations properly.
My laptop screen is 1440x900px. Of those pixels (1296000) in all, they're all healthy.
Similarly, even the cheaper laptops we get in tend to have fully functional screens to start with.
Sorry guys, but dead pixels are not as common as you might want us to believe. Maybe in a poorly designed portable wherein the manufacturer doesn't care so much about quality, yes... but lately other devices seem to have less pixel-problems.
Its not as if they are making it up. Virtually all lcd manufactures accept screens with a "few" bad pixels. Look it up
Im not here now... Im out KILLING pepperoni
I guess Nintendo's stance on the dead-pixel, offering to replace any DS that has a dead-pixel, forced them into this...otherwise it would've been a blackeye for them. Competition is already making the handheld war good for the consumer. It should make this a good handheld war, much like the golden days of SNES vs Genesis...
My wife - she works at Futureshop (the Canadian arm of Best Buy) - came home last night to tell me of her hatred for the PSP.
On the opening day, about 17% of the PSPs sold were returned due to defect of some kind. Many of them didn't even turn on.
Yesterday, she had person after person coming into the store complaining about dead pixels. With one guy, she went through an entire crate of PSPs to try and find one that didn't have a dead pixel. No luck. He ended up settling for a PSP that had only one dead pixel - rather than the average 3. One of them had an entire vertical column gone.
From what I'm hearing from my wife, it would be much, much better to wait until revision B before thinking about purchasing a PSP. The ones on the shelves today have far too many defects.
It is frustrating, to spend twice as much as other options, to get something that turned out to be lower quality. And what really burned me was their non-existent customer service. It took forever to get a human on the phone, only to be told they could not do anything.
Rosco: "If brains were gunpowder, Enos couldn't blow his nose."
Dead pixels ARE a common problem in all LCD displays. Why is this written like Sony is the only company saying this?
Not really.
Firstly, the common ISO thresholds for dead pixels typically range about 1 to 3 full pixels, and up to 7 subpixels on a typical 17" (1280x1024) display (note: cheaper brands may go with lesser quality panels - BenQ, will allow up to 7 full pixels and 17 subpixels(!) before considering replacement). Going for the worst (3 dead pixels == 9 dead subpixels) - there are 1280x1024x3 subpixels on a 17" panel or 3,932,160. If 9 of them are bad before returns, that's ~0.0000023 dead subpixels, or one dead subpixel for every 436,906 subpixels.
The PSP has a nice 480x270 LCD, or 388,800 subpixels. There should be no dead pixels at all on a screen this small!
In a more anecdotal sense, I remember when color TFTs came out and it was really difficult to get 640x480 screens with zero dead pixels (this was over a decade ago). Fast forward a few years, and the incidence of dead pixels dropped quite significantly, and these days, getting a monitor with dead pixels and laptops with dead pixels tend to be a rarity. It does happen, but rarely (unless you just happen to be really unlucky).
I'm pretty sure people don't complain of dead pixels on PDA screens (QVGA and higher, including oddball 320x320 and Half VGA, to full VGA) - and the incidence of dead pixels on these screens is extremely low.
On screens that are VGA or lower resolution, dead pixels are such a rarity that honestly, it shouldn't be tolerated.
This sounds like typical Sony behavior. Wasn't there a problem with the first batch of Playstations overheating that Sony tried to ignore and finally, probably at the nudging of large U.S. retailers, began to address? I'm guessing that retailers like Best Buy and WalMart have enough clout to force Sony to change their position. Afterall, consumers are going to return what they think is defective merchandise regardless of what the manufacturer says. That means angry people at the returns section of Best Buy or WalMart, which means unhappy managers and execs. Since WalMart basically runs the world now, when they complain to Sony, Sony listens.
In Sony's defense though, they usually clear up problems with new products without a year or so of introduction. That's one reason I'm in no hurry to buy a PSP right now.
To the making of books there is no end, so let's get started
Check your state's consumer protection laws. In Massachusetts, a store is required by law to give the consumer's choice of repair, replacement, or refund if an item is defective upon purchase... and I think bad pixels could reasonably be called "defective".
So, if you bought a PSP in Massachusetts (or a state with similar laws) and it has bad pixels, take it back. They have to deal with it for you.
I unscrewed the front of the case from mine and blew some air under the cover (didn't take it completely off as that voids the warranty). Some of the sub-pixels I thought were dead turned out to be just dust. The other spots appeared to be in the clear window of the case itself.
I'm not saying this is the case for everyone, but it seems to be the problem with mine.
-Redundancy Man strikes again!