Handling the General e-Mail in an Organization?

Posted by Cliff on Saturday May 21, 2005 @05:04AM from the message-routing dept.

cheezycrust asks: "I'm part of a small organisation (four staff members, seven board members), and we get a lot of mail on our info@... email-address. Some of the questions are complex, and require input from several staff and/or board members. I'm looking for a way to track and handle these messages. It seems to be a combination of a bug tracking and a groupware system. It should be very simple to use, be platform-friendly (Windows, Mac, Pocket PC), and work on- and off-line (if I want to handle 50 messages on a train ride, this should be possible). I have a preference for free software, but the administration of the software itself should not take too much time. What solutions have you used in your organisation?"

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Re:You need to rethink the question... by magefile · 2005-05-21 08:44 · Score: 0, Flamebait

He doesn't want the system to store data centrally; it should be P2P like BitKeeper. But it has to be Free, because otherwise it's like that Java trap thingy RMS is always talking about. They run Slackware, so they need to be able to compile it themselves (no dpkg's or rpm's, thank you very much!). And they're using it to organize info@we-steal-music.net, so there's gotta be a way to filter email from IP addresses belonging to the RIAA.

Is that enough of a challenge for you?