Handling the General e-Mail in an Organization?

cheezycrust asks: "I'm part of a small organisation (four staff members, seven board members), and we get a lot of mail on our info@... email-address. Some of the questions are complex, and require input from several staff and/or board members. I'm looking for a way to track and handle these messages. It seems to be a combination of a bug tracking and a groupware system. It should be very simple to use, be platform-friendly (Windows, Mac, Pocket PC), and work on- and off-line (if I want to handle 50 messages on a train ride, this should be possible). I have a preference for free software, but the administration of the software itself should not take too much time. What solutions have you used in your organisation?"

Comments

exchange server is not crossplatform

[Anonymous Coward]

Exchange is anything but cross-platform. You can't therefore use it in the context of the original post.

Not enterprise ready

[hughk]

Sorry, despite marketing info to the contrary, Exchange Server isn't enterprise ready. The file storage uses a combination of propietary technologies, which make it difficult to recover parts (it always seems easier to recover the whole message store). It certainly doesn't provide an open client interface. Those people interfacing have had a lot of hard work getting at the protocols.

There are maintenance tools, but they aren't documented. Without source code or documentation, you can be very much in the dark.