Slashdot Mirror
Tech Columnists' Day Without Email
Carl Bialik from the WSJ writes "When a recent power outage disrupted email service at WSJ.com, our tech columnists were plunged backwards into a time before every meeting, every little task, came with an email-program reminder, and where checking the bottom right of the screen for a new-mail envelope was futile. "Some of us quickly got a reminder that email is the lingua franca of projects that bridge different departments and involve a lot of people," Tim Hanrahan and Jason Fry write. "For all the talk of whiteboarding, it's email threads that we rely on to remember where we left certain questions and what our next moves are. Similarly, email has become our storage system for important documents and works in progress--how often do you email yourself? It's also replaced the telephone for lots of our routine touching base between colleagues, friends and families: Instant messaging is simultaneously too casual and too intrusive, and weekday phoning is reserved for more-substantive matters and emergencies. So a lot of that social lubrication went out the window.""
our tech columnists were plunged backwards into a time before every meeting, every little task, came with an email-program reminder
Ah, well that explains the recent tech rumor flurry then; the WSJ had simply been transported back in time to 1996, when Apple was dying
Remind me not to work someplace where they promote "Social lubrication".
Seems to me the advent of e-mail as a key role player in managing information is pretty natural evolution. In the face of all efforts to create information management systems, data mining systems, et. al., e-mail quietly assumes a central responsibility for more people than ever. And this has probably happened for a few reasons:
Probably a lesson learned from the article is the importance of some contigency plan, but losing e-mail for a day sounds like it turned into a positive experience for the authors. Regardless, it appears once you lose e-mail access (in power outage, system outage, etc.), you've lost essentially your context of IT anyway, and contingency is pretty much old school interaction (phone calls, paper trails, MBWA, etc.)... no biggy.
Let's not forget the chant of the manager "Get it in email". In some companies email is also used for the Wheel of Blame, everyones favorite management technique.
Do not talk to someone on the phone. Do not talk to him face to face. Do not IM him (and hey, what IT department hasn't locked IM along with everything else down anyhow). Ask questions and expect answers in email, or do it in meetings with witnesses. Leave a paper trail and keep it documented.
This sounds like cynicism, I think it is, but it's not mine. This is how many corporations appear to "work". Email is the ultimate accountability tool.
This explains how the WSJ missed Steve Jobs' e-mail saying "we're not moving to Intel, jackasses!"
mbbac
Does anyone else take a deep breath before clicking on one of these links at work?
In the Foundation trilogy (*), Isaac Asmimov portrayed a stilted society full of academic "scientists" who never ventured into a lab, but did their scientific work by critiquing the work of others.
While he was mostly lampooning the way academic scholarship can replace actual research, I think he would have smiled knowingly. A news organization whose workers are lost without the ability to have news delivered to them would have fit perfectly into the pre-Mule galaxy.
Or maybe I'm just reading more into the story than the WSJ folkd deserve. Maybe it's just a sign of the times that email has so thoroughly penetrated business operations.
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(*) I haven't read Asimov in 20 years, so I apologize for my hazy memory and the arrogance to expound on it.
sigs, as if you care.
If I had a penny for each time I have repeated this to users frustrated with their email account quotas: "Our mail server does not exist to fulfill your file storage needs." The file server is where people can store their important.......wait for it........FILES!
How would productivity be affected if /. was down for a day?
The Internet is full. Go Away!!!
No yuo! E-mail should be used only for collaboration. Documents belong on a file server or some kind of a Web based document management system.
How big is your mail store? How long does it take to backup? How long would it take to restore in case of a failure? Half a day? I'm guessing that 95% of your mail store are file attachments that shouldn't even be there...
How do you share those documents with others? Forward them via e-mail of course. Thus compounding your document versioning problem, and increasing the mail store size. (Single instance storage can only do so much.)
Once he'd got the employees up and running with telephones we let them try it out. It all seemed fine to start with: The telephone system was a pretty good replacement for those shitty Eudora boxes we'd used before and the employees could still do their work as normal.
Alas it did not stay that way. After a few days, I had lost count of the number of complaints received from our employees. Users could not do things they could before (like manage their contacts). The final straw came when one employee lost several hours work when the PBX suddenly froze up, effectively destroying our communication infrastructure.
Needless to say, the community offered no support whatsoever. I made the employee destroy the telephone system and lets just say he's not with us anymore.