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AOL Hopes to Change Image With Services

Geoffrey writes "'In an effort to earn a new reputation as a leading Internet destination, AOL will open up to a wider audience on the Web through AOL.com. The portal will re-launch in beta form on Tuesday, offering visitors free Web mail, exclusive audio and video content, and access to a number of AOL services previously available only to subscribers,' reports BetaNews. The new AOL.com will highlight news from the blogosphere, offer free access to 15,000 videos, 130 radio stations, and 20 XM stations. In addition, AOL is launching an RSS aggregator that aims to make RSS actually simple for normal Web users. And unlike MSN's RSS endeavor, My AOL will work in Firefox, Safari and other browsers."

39 of 197 comments (clear)

  1. Sorry AOL by chadpnet · · Score: 5, Funny

    I hate to break the news to you but you are 12 years too late.

    1. Re:Sorry AOL by Austerity+Empowers · · Score: 5, Interesting

      AOL was a useful service once upon a time, like compuserve and prodigy. Technology has obsoleted it, and now they're struggling to find a place in the world.

      Unfortunately corporations reach a point where they feel like they must be immortal. Sometimes you make something people like for a while, then they don't need it and you need to find something else to do. It's no ones fault, it just happens. Time to move on, do it gracefully, help your employees move on and then close up shop.

      AOL however seems to envision itself as an eternal net parasite, preying on people who don't know any better. At least they could make nicer coasters.

      --
      Austerity Empowers, Councilor for the Undead

    2. Re:Sorry AOL by Scaba · · Score: 2, Funny

      No, this is just a typical AOL "Me too!" response.

    3. Re:Sorry AOL by Momoru · · Score: 3, Interesting

      Um...great idea AOL, offer even LESS of a reason for people to continue paying for your service? Right now the only reason to stay a member is for the "exclusive content" (oh and the delightful chat rooms?). Now they are taking a lot of that exclusivity away? For the love of God AOL, you are a part of Time Warner...surely someone somewhere can see a better way to leverage all that media power???

    4. Re:Sorry AOL by Scaba · · Score: 2, Insightful

      Like Nokia. They started out making rubber boots and toilet paper.

    5. Re:Sorry AOL by Rosco+P.+Coltrane · · Score: 2, Funny

      Ah yes, Compu$erve, where you were charged by THE HOUR to use their service. I think they had premium services too. Didn't they also have some networked air combat flight sim many many many years ago, before online multiplayer games were commonplace?

      I seem to remember the flight sim, yes. I also remember thinking they should have implemented an online snail racing game to maximize revenues from their insane hourly rates.

      --
      "A door is what a dog is perpetually on the wrong side of" - Ogden Nash
    6. Re:Sorry AOL by CosmeticLobotamy · · Score: 2, Funny

      Prodigy and AOL both used to charge by the hour, too. My dad's beating arm was very sore after I spent 45 dollars playing Prodigy's maze game.

    7. Re:Sorry AOL by joeljkp · · Score: 2, Informative

      Pack up and go home? A coporation is indebted to its shareholders to maximize whatever value it can squeeze out of the legal side of the market. Companies like AOL should retool and go after something else, not close up shop completely.

      --
      WeRelate.org - wiki-based genealogy
    8. Re:Sorry AOL by dp619 · · Score: 2, Informative

      You may have this deficit in your knowledge of AOL: They have 109.7 milllion uniques per month. This places AOL second only to Yahoo, which had 118 million uniques as of March 2005. With this audience they do have an opportunity to build a strong Web presence provided they do not screw it up. If you follow the progress of their betas you will notice that they arel istening. The latest example being the removal of AOL browser from AIM 5.9 as a forced install to replace the faceless AIM Today Window. Perception is just that. Look at what they are doing - especially with Search and Triton. SingingFish.com is pretty cool and Triton will be an 'open' platform to build on AIM. However, I would agree that their legecy is being a horrid ISP with a bloated client.

    9. Re:Sorry AOL by joelsanda · · Score: 3, Insightful
      Time to move on, do it gracefully, help your employees move on ...

      Maybe that's what they're doing now? "Closing up shop, as you call it, is just stupid if they can reinvent who they are and evolve.

      Ford made cars that were overtaken by technological advances in automobile design. They didn't "close up shop" - they evolved and improved their product (I drive a Jeep, so that's an assumption).

      --
      The Luddites were ahead of their time.
  2. Frankly.. by aldatur · · Score: 4, Insightful

    I think that AOL will always have a stigma with geeks of being a piece of crap. And to tell you the truth, I have a bad feeling that this new service set will only confirm that stereotype.

    --
    Just need one more referral for a
    1. Re:Frankly.. by dsginter · · Score: 2, Funny

      And to tell you the truth, I have a bad feeling that this new service set will only confirm that stereotype.

      But more importantly, how will this decision threaten Linux on the desktop?

      --
      More
    2. Re:Frankly.. by Intron · · Score: 2, Funny

      I have to agree that AOL has come a long way in grinding the rough edges off the net for its users. One of the stupidest people I know can use the internet only because of AOL [yes, I mean YOU, the one who bought her computer on Home Shopping Channel, fer Chrissakes].

      --
      Intron: the portion of DNA which expresses nothing useful.
  3. 1992 Called... by 1992+Called · · Score: 5, Funny

    They want their crappy ISP back.

    --
    Trolling the trolls who troll the trolls since '92
  4. also overheard at AOL..... by perigee369 · · Score: 3, Funny

    " All your RSS are belong to us..."

  5. Hey AOL by all+yr+bass+r+belong · · Score: 5, Funny

    All your user base are belong to us.

    -- The rest of the Internet's ISPs

  6. I don't know... by udderly · · Score: 2, Insightful

    Does anyone out there think that this will work? Personally, I think that the only thing that has kept AOL from folding is the sheer size of their original user base. But they are dropping off like flies due to broadband.

    I would be very surprised if they could pull this off.

    1. Re:I don't know... by chris09876 · · Score: 4, Insightful

      I predicted about 10 years ago that AOL would die, and they're still alive (struggling, but still kicking). I still think that the demise of AOL is coming (and long overdue), but they seem to find new ways to stay alive (becoming part of Time Warner, etc).

      I would also be surprised if they could pull something like this off... the internet portal market is already quite crowded. I just don't see room for another yahoo-type service

  7. Oh great.. by slummy · · Score: 3, Insightful

    Sounds to me like a bait 'n switch. If they're going to offer these free services, rest assured they're going to try and pound a subscription up your ass every step of the way.

  8. Wider audience, but just as dumb by Rosco+P.+Coltrane · · Score: 2, Insightful

    AOL is launching an RSS aggregator that aims to make RSS actually simple

    I notice they don't intend to change what kind of users they want to attract. I mean, how hard is it to use RSS these days? it's just one click to install a RSS newsreader (unless they're running into Bezos' patent or something).

    --
    "A door is what a dog is perpetually on the wrong side of" - Ogden Nash
  9. Everyone will like it! by yellowbkpk · · Score: 2, Funny

    Everyone will like it because its logo will have the word "Beta" in a cute little font down in the corner.

    It's the cool thing to do now, doncha know??

  10. What AOL ought to do... by jarich · · Score: 2, Interesting
    What AOL ought to do is start distributing the latest version of Mozilla and Open Office on all the CDs, right alongside of their own ISP software. Then people would actually keep the CDs around instead of pitching them.

    This would be a huge PR coup for AOL as well a boon for the open source community.

    I actually got an AOL CD with my newspaper last week-end!

  11. Canceling their service... by coop0030 · · Score: 5, Informative

    Maybe if they didn't make it a bitch to cancel the service, we wouldn't be afraid to try them out again.

    Seriously, after canceling from them (I tried it for free for a month); I will never, ever, ever sign up with any of their services ever again.

    They like to put you on hold, and then keep offering discounts, and finally they will cancel your account...if your nice to them...after about 25 minutes of bantering back and forth.

    That is what ruined it for me. The free CD's don't even bother me.

    1. Re:Canceling their service... by yellowbkpk · · Score: 2, Informative

      From their Member Agreement http://legal.web.aol.com/aol/aolpol/memagree.html:

      You can cancel your membership by delivering notice to AOL's Customer Service Department at 1-888-265-8008, by sending your cancellation request via US Mail to: America Online, Inc., PO Box 17100, Jacksonville, FL 32245-7100, or by fax at (904) 232-4879. Cancellation will take effect within 72 hours of receipt of your request, and AOL will send you written confirmation. If you cancel near the end of your billing period and are inadvertently charged for the next month's fee contact AOL at the toll free number above to have the charges reversed. AOL reserves the right to collect fees, surcharges or costs incurred before you cancel your AOL membership. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.

    2. Re:Canceling their service... by shic · · Score: 2, Informative

      HERE, HERE!

      I've despised AOL ever since I tried their 28 day "no risk" free trial back in 1994-ish (I was in a bind and needed net access and their trial was the only option open to me.) I went from assuming it would give me net-access at noon to despair at their service at 2pm (having failed to download a 50K file over FTP) to cancelling my trial at 4pm after spending 2 hours on the phone to their customer services waiting in a call queue from hell. I was assured my trial would be terminated automatically if I didn't re-use my logon and password - so destroyed my only copies and forgot about it. A couple of months later I discovered that AOL had been drawing on my bank account WITHOUT MY PERMISSION for the service I had been assured was closed. I contacted AOL who insisted they had no record of billing me, so couldn't stop. I contacted my bank who pointed out that as AOL had taken SWITCH payment and not direct debit (as would have been in line with the bank's code of conduct for customer-absent regular billing) they couldn't help. As far as the bank was concerend either I made the purchase in person (and was liable) or it was criminal transaction - for which I was liable. To make matters worse my bank would not arbitrate the dispute as their policy precluded investigations where each charge is small-value... a fact I suspect AOL were aware. I was forced to declare my switch card stolen and suffer a week without access to my account... my only course of action to recover the stolen money would have been a private civil lawsuit against AOL - which, I'm sad to say, I didn't feel wealthy enough to bring.

      These days I try to warn others that AOL CAN'T BE TRUSTED instead.

    3. Re:Canceling their service... by sTalking_Goat · · Score: 4, Funny
      Back 96 when I would use one free trial cancel it just before it was up and start another I had this down to an art.I could get a cencellation put through in about ten minutes.

      I had free internet service for about 8 months until they caught up to me and threatened to sue. We settled on a lifetime ban.

      Looks like I'll outlive them.

      HaHa!

      --

      My days of not taking you seriously are certainly coming to a middle...

  12. Free != Good Service by mislam · · Score: 3, Insightful

    I am sorry to say this but just because all the services that they are now happily giving away will NOT make them a better service provider. If they could not provide good service to customers who paid 23.95/month how can anyone expect that the free users will get a better service?

  13. News from the Blogosphere? by Anonymous Coward · · Score: 2, Funny

    Are they pulling from AOL blogs? I always wanted to have a collection of stories from high school girls about the prom and make-up.

  14. MSN's RSS Endeavor by Carnage4Life · · Score: 4, Informative
    The article links to the wrong URL for MSN's experimental RSS reader. The right URL is http://www.start.com/myw3b/ and it works just fine in Firefox as well as IE.

    If you are interested in the developments of the RSS reader you can check out some of the blogs by the folks working on the reader such as Steve Rider and Sanaz Ahari.

    Disclaimer: I work at MSN
  15. AOLers response to getting new services by FerretFrottage · · Score: 2, Funny

    "me too"

    --
    "Look Lois, the two symbols of the Republican Party: an elephant, and a fat white guy who is threatened by change."
  16. Good job, AOL. by Leroy_Brown242 · · Score: 2, Insightful

    You have the user base

    You have the manpower

    You have the money.

    Now go forth and make yourself into an ISP that doesn't suck.

    There is a long road ahead of you though.

  17. Modern as its competitors? by Iriel · · Score: 2, Insightful

    I'm not even sure that's really the problem with AOL. Most of these services are already being provided by independant web sites or are rolled into the user homepage of many broadband ISPs. Why bother going to another page to get substandard audio/video feeds when your SBC/Roadrunner/whatever homepage does most (if not all) of that for you? I don't think anybody is really in the mood for another AOL browser on top of this.

    Most people I know don't even associate AIM with AOL, and when that's the case, providing content that's been available through other portals for years will be quite a stretch to save the company. Catching up with the times alone will take a lot of work, but they can't be 'as modern as their competitors' to survive. They're going to need to be much more advanced to shoot past everyone else and escape the grim fate that looms overhead.

    --
    Perfecting Discordia
    www.stevenvansickle.com
  18. Hurrah! by brontus3927 · · Score: 2, Funny

    I think this is a good thing. Why? Because I collect email addresses. I already have two aim accounts (gaim is my best friend!) so there's two new email accounts right there. Add them to the two gmail accounts, two yahoo accounts, a netscape mail account, 5 hotmail addresses, and 3 corporate emails. Now I'm up to 15 email addresses!

  19. Too much mindshare by RealProgrammer · · Score: 2, Insightful

    AOL has brand name recognition with just about everyone in the U.S. The trouble is, when I think of AOL I think of those stacks of CDs in the Wal-Mart checkout isle and the endcaps at supermarkets. I don't think about any content I'd like to see there, despite the number of "content parters" they've signed up over the years.

    It's the same reason Compuserve is such a non-player on the Internet. The industry shifted out from underneath them.

    AOL wasted way too much corporate energy convincing their customers that they were the Internet, and didn't expend enough effort drawing in non-AOL dialup users with their content. Didn't they sign up exclusive content, so you couldn't get there unless you subscribed to AOL?

    They're now paying for misreading the market, for not realizing that the money was in clicks, not in subscriptions.

    --
    sigs, as if you care.
  20. Yes and No by Gruneun · · Score: 3, Insightful

    A few years ago, I'm sure plenty of people told the Google guys that they were a few years too late for making a search engine.

    AOL's problem is the Internet-for-beginners stigma that's attached to their name. My bet is the better move would be to dump their millions into a new brand, push their current user base towards it, and hope the non-AOL users will underestimate the connection.

  21. Re:"I work at MSN" by H_Fisher · · Score: 4, Funny

    Disclaimer: I work at MSN

    Son, you'd best get outta town. Them men over there wit' th' penguins on their jackets just drew a bunch of guns.

    Slashdottersville: Where The Good Guys Wear Red Hats

  22. Why is it taking AOL so long to do this? by theurge14 · · Score: 3, Interesting

    When Time Warner and AOL merged, the word was that AOL was going to become a media mega-empire of the Internet, that we would see all these exclusive and great media services streamed from AOL. You know, wild ideas like watching TV on the Internet and having the ability to send fullscreen video emails to your grandparents with no hassle.

    Instead, we have TiVO and Skype and Windows Media Center and the saddest part of it all is AOL is losing out to broadband. Wouldn't that get the IRONIC tag on Fark?

  23. AOL's problem? by Solr_Flare · · Score: 2, Insightful

    - Bloated Client
    - Treating its clients poorly
    - Making the dollar its first and highest priority, and being obvious about it.
    - Not truly changing with the times, instead just putting a new gloss(and more bloat)to its same, tired, design.
    - Using spam type methods to try and hook new users(the famous coasters).

    They did this to themselves through years of mismanagement and just settling for the status quo. They forgot they got to the top by out-innovating the competition like compuserve and prodigy, and making a smooth efficient internet portal for the time. Its like what happened to Netscape. Netscape was "the" browser because it was small, fast, efficient, and clean. When it bloated it died and took it mozilla and a reversion to its original design to bring it back.

    The question is, can AOL really revert and recover from 10 years of bad reputation? I don't think it ever will.

    --
    You are who you are, let no one tell you different. But, never close your mind to a new point of view.
  24. Breaker 1-9 by HomerJayS · · Score: 2, Insightful

    In 1978 everyone had to have a CB radio. In 2000 everyone had to be in an IRC chatroom. In 2005 everyone has to have a blog. Same sh*t, different box.