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AOL Fined for Making it Hard to Cancel Service

Posted by ryuzaki0 on from the can't-stop-using dept.

andy1307 writes "CNET is carrying an article about a settlement between AOL and New York State that includes AOL paying a $1.25 million fine and agreeing to reform its customer service procedures. The agreement stems from consumers' complaints that AOL customer service representatives would either ignore requests, or make it unduly difficult, to cancel their service, according to a statement from Attorney General Eliot Spitzer. The policy probaby had something to do with rapidly declining customer numbers at AOL as more Americans switch to broadband."

11 of 446 comments (clear)

  1. I can't imagine... by Anonymous Coward · · Score: 5, Funny

    why anyone would want to cancel AOL.

    1. Re:I can't imagine... by DurendalMac · · Score: 5, Funny

      I'm just wondering when they can fine AOL for sucking all-around. They can do that to hookers, why not AOHELL?

    2. Re:I can't imagine... by nolife · · Score: 5, Funny

      me too!!!!

      --
      Bad boys rape our young girls but Violet gives willingly.
  2. I found it VERY easy to cancel service by Anonymous Coward · · Score: 5, Funny

    All I had to do was move to a different state, change my name and get a new social security number. After that, no more bills.

    1. Re:I found it VERY easy to cancel service by Guppy06 · · Score: 5, Funny

      "Sometimes the FCC works !"

      Oh, it always works. It's just that sometimes that's the problem.

  3. It's not AOL's fault by HungWeiLo · · Score: 5, Funny

    The software that AOL runs on keeps throwing a divide-by-zero exception, just as the following:

    try {
          int i = iRevenue / iNumExistingCustomers;
    } catch (...) {}

    --
    There are a huge number of yeast infections in this county. Probably because we're downriver from the bread factory.
  4. I can't believe AOL got fined for this by Anonymous Coward · · Score: 5, Funny
    When I wanted to cancel my AOL service, all I had to do will fill out a form. The form was conveniently located in the basement at the bottom of a locked filing cabinet, in a dis-used lavatory with a sign on the door saying 'Beware of the leopard.'


    RIP, Doug Adams

  5. NO! MY AMMO! by Fuzzlekits · · Score: 5, Funny

    Actually, I would hate for AOL to stop giving/sending/forcing out their CDs... I mean, they are pretty much the #1 source of ammo for my home made spinfusor. I might as well have unlimited ammo hacks...

  6. Re:Got off today by Anonymous Coward · · Score: 5, Funny

    I understand that Europe is a little odd, but to say that moving there is a "terminal condition" is a bit harsh...

  7. Re:CDs by RumpledElf · · Score: 5, Funny

    They also make good coasters, and if you hang them in fruit trees they scare birds away.

    --
    An Australian MMORPG under development - http://restlessworld.hidden-waters.com
  8. Re:The Tragic History of "me too!!!!" by AvitarX · · Score: 5, Funny

    Those were the good old days.

    Now it's the whole internet.

    --
    Wow, sent an e-mail as suggested when clicking on "use classic" banner, and got a fast response that addressed my msg