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AOL Fined for Making it Hard to Cancel Service

Posted by ryuzaki0 on from the can't-stop-using dept.

andy1307 writes "CNET is carrying an article about a settlement between AOL and New York State that includes AOL paying a $1.25 million fine and agreeing to reform its customer service procedures. The agreement stems from consumers' complaints that AOL customer service representatives would either ignore requests, or make it unduly difficult, to cancel their service, according to a statement from Attorney General Eliot Spitzer. The policy probaby had something to do with rapidly declining customer numbers at AOL as more Americans switch to broadband."

2 of 446 comments (clear)

  1. Overworked shredders? by Fnord666 · · Score: 0, Offtopic

    I don't know about you, but I can think of a whole bunch of companies that I have dealt with that must be overworking their paper shredders tonight!

    --
    'The tyrant will always find pretext for his tyranny.' - Aesop's Fables
  2. Re:CDs by Hatta · · Score: 0, Offtopic

    Now, if they could just do something about those CDs...

    Actually I wish they'd start sending out CDs in those aluminum cases anymore. Those made the best rolling trays.

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