AOL Fined for Making it Hard to Cancel Service

andy1307 writes "CNET is carrying an article about a settlement between AOL and New York State that includes AOL paying a $1.25 million fine and agreeing to reform its customer service procedures. The agreement stems from consumers' complaints that AOL customer service representatives would either ignore requests, or make it unduly difficult, to cancel their service, according to a statement from Attorney General Eliot Spitzer. The policy probaby had something to do with rapidly declining customer numbers at AOL as more Americans switch to broadband."

Comments

let me join the redundant chorus

[museumpeace]

that is exactly the experience I had when we dumped AOL for Comcast..the rep did everything in the book to act like I the only choices I had were for other grades of service...I had to demand, I had to say "we are done: I pay you nothing, you give me no service"

Re:I can't believe AOL got fined for this

[JohnBaleshiski]

[quote] When I wanted to cancel my AOL service, all I had to do will fill out a form. The form was conveniently located in the basement at the bottom of a locked filing cabinet, in a dis-used lavatory with a sign on the door saying 'Beware of the leopard.'[/quote]

Well you found the form, didn't you?

Re:I can't imagine...

[Blkdeath]

why anyone would want to cancel AOL.

me too