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Open Source Services Come of Age

Rob writes "A new breed of solutions and services companies is bringing a more professional approach to the deployment of open source software. A sure sign of a maturing market is when vendors stop talking about products and start talking about services and 'solution stacks'. It can be indicative that the marketing team have taken over from the engineers in charge of presenting the company to the outside world, but also shows that customers are demanding a more professional approach towards the deployment of the technology. This is certainly the case in the open source software market, where a clutch of new solutions and services companies have recently sprung up to guide enterprise customers through the difficulties of open source software deployment."

32 of 92 comments (clear)

  1. A sure sign of bloat by saskboy · · Score: 5, Interesting

    " A sure sign of a maturing market is when vendors stop talking about products and start talking about services and 'solution stacks'."

    That kind of buzz word lingo is also a sure sign of bloat. It makes my skin crawl to hear words like "solution stack", not only because I don't know what the heck it means, but also because it doesn't mean anything. It's a fuzzy complicated way of saying, "a bunch of related software products that you'll find useful in your company".

    I guess for OSS to join the mainstream, it will have to use the same insipid lingo that the big guns like IBM and Symantec are using.

    --
    Saskboy's blog is good. 9 out of 10 dentists agree.
    1. Re:A sure sign of bloat by schwaang · · Score: 4, Insightful

      From the article, it means things like LAMP (Apache+Mysql+PHP).
      Yeah it's biznomarketing speak, but it does translate to something real developers need.

    2. Re:A sure sign of bloat by deander2 · · Score: 2, Informative

      LAMP (Apache+Mysql+PHP)

      LAMP == (Linux+Apache+Mysql+PHP)

    3. Re:A sure sign of bloat by mcrbids · · Score: 4, Informative

      It makes my skin crawl to hear words like "solution stack", not only because I don't know what the heck it means, but also because it doesn't mean anything. It's a fuzzy complicated way of saying, "a bunch of related software products that you'll find useful in your company"

      OK, so take a "bunch of related software products" such as, Oh, perhaps Javascript and XML, with a SQL backend. It's commonly called "AJAX" - what would you call that except a "solution stack"?

      Or, perhaps, uh, Linux, Apache, maybe MySQL/Postgresql, and PHP? Commonly called "LAMP", this would qualify as a "solution stack", perhaps?

      Oh, that phrase "solution stack" (or its close cousin, "software stack") doesn't mean anything to you? Just because you don't know the meaning of a word doesn't mean it has no meaning. What I find funny is that engineers are often accused of speaking in "engineer speak" or "tech speak" by the marketroids, because those !@#@$!@ engineers so often say things that have no meaning!

      Learn the words, and what they mean, and you'll find an amazing amount of wisdom you were previously denying yourself.

      --
      I have no problem with your religion until you decide it's reason to deprive others of the truth.
    4. Re:A sure sign of bloat by saskboy · · Score: 2, Insightful

      "Oh, that phrase "solution stack" (or its close cousin, "software stack") doesn't mean anything to you? Just because you don't know the meaning of a word doesn't mean it has no meaning. "

      I obviously know what a "soluction stack" is, since I offered a definition in my post. The problem is, that I was pointing out, is that it's just mumbo jumbo talk that gets people to turn their brains off and feel intimidated enough to just accept the speaker as an expert in the field of "solution stacking".

      It's an age old marketing practise. Just use fancy words to describe your product or service, and people are more likely to trust you as an expert if you come armed with Vitamin B5, space age polyethylene, and solution stacks.

      --
      Saskboy's blog is good. 9 out of 10 dentists agree.
    5. Re:A sure sign of bloat by symbolic · · Score: 4, Interesting

      I have to disagree. Once upon a time, software companies sold software. Today, they don't sell software, they sell "solutions". In fact, EVERYONE sells "solutions". What's a solution, anyway? I can't think of a more vague description that completely removes any attempt at intelligent evaluation.

      Using this kind of language allows marketing types to change their tune on que. A "solution" is abstract. An accounting application, on the other hand, is something I can start to evaluate.

    6. Re:A sure sign of bloat by Fizzl · · Score: 4, Insightful
      Hello Mr. Retarded Sales Droid.

      Learn the words, and what they mean, and you'll find an amazing amount of wisdom you were previously denying yourself.

      It's not that the marketroids are using terms engineers can't understand. It's that they are making up fancy words to describe trivial matters which do not need a term. They are ment to obfuscate trivial matters to make clients think it's something new and exciting. And most importantly, something only the marketroids solution can provide (as opposed to just hiring one guy to do it for them.)

      And that's god-fucking-damn annoying.

    7. Re:A sure sign of bloat by Scarblac · · Score: 2, Interesting

      The thing is though, that you also come across as an expert if you package the truth in fancy mumbo jumbo. If I tell a client the plain truth, in words they understand, I come across as amateur and as a person whose advice can be ignored compared to when I say the exact same thing using words that sound good, mean exactly the same, and are unknown to them, while dressing up in a suit. Even after working intensively with these people for a year.

      The interesting corollary is that if you are an honest professional and your client does not know much about IT, it is your duty to your client to package good advice in a format that he doesn't understand, but will accept as gospel. Ironic but true.

      That marketing practice is age old because it works, and people expect it from you. Don't think you can ignore it just because you're well meaning and knowledgeable.

      --
      I believe posters are recognized by their sig. So I made one.
    8. Re:A sure sign of bloat by ThinWhiteDuke · · Score: 2, Insightful

      Stop insulting people and try to learn.

      The OSS world is composed of a myriad of different projects with vastly differing maturity, polish, documentation, feature perimeter etc... And all of these are constantly evolving. For a given task, you can find dozens of relevant OSS projects. When you factor in compatibility, support and maintenance, this becomes an inextricable jungle.

      Most customers don't have the time or skills or will to see clearly through all of this and need someone to define, package, test and support a coherent collection of OSS components that will get the job done. This not only reduces the percepted complexity but also allows greater reusability and most importantly support costs that don't grow exponentially over time.

      Now, you can call these OSS components collections whatever you want. "Bunch of related products...", software piles, solution stacks, application groups... whatever. But the fact that such a term has appeared is a sure sign that the industry has matured and that players on the OSS market now understand what their customers need. By refusing to acknowledge that such a term is needed you just show that you don't understand what's going on.

      Customers don't want code, they want a product that meet their specs (a "solution" to their problem?). OSS is working to offer that and I think it's a good thing. OSS is spreading in spite of you, not thanks to you. I think it's pretty sad if you consider yourself an OSS supporter.

      --

      It would be nice to be sure of anything the way some people are of everything.
    9. Re:A sure sign of bloat by Taladar · · Score: 2, Insightful

      If someone asked me what the marketing people mean by solution I would describe it as "You know, solution, as in 'solution searching for a problem'"

  2. We might have arrived by Ratbert42 · · Score: 2, Interesting

    I was stunned to find out that my company is bought some commercial on-site training from an open-source author. Even more stunning is that our VP of Development didn't need any extended begging and pleading.

  3. I don't get it... by Psychor · · Score: 3, Funny

    That's strange, earlier today Slashdot was reporting that Linux developers were too old to cater for young people, and now they are celebrating coming of age. I guess it's time to buy Tux a zimmer frame.

  4. Re:OSS replacement for Microsoft Access? by kubevubin · · Score: 2, Insightful

    MySQL isn't a replacement for Microsoft Access; it's an alternative to Microsoft Access.

  5. You know... by showardkid · · Score: 4, Funny

    I think that solution stacks are good, especially if you wish to envisioneer web-enabled content through branding front-end e-services.

    --
    Do, do not, or delegate to someone else: there is no try.
  6. Re:OSS replacement for Microsoft Access? by JesseMcDonald · · Score: 2, Insightful

    You could try Rekall. Supports multiple database backends, and includes a form designer, a scripting language, and graphical database design tools.

    --
    "The state is that great fiction by which everyone tries to live at the expense of everyone else." - Bastiat
  7. Good by zegebbers · · Score: 3, Funny

    it means they can use the yahoo chatrooms!

  8. Isn't this one of the main goals... by SwedeGeek · · Score: 3, Insightful

    ... of open source projects? I'd like to the think the majority of OSS work was done out of wanting to create something better (defined many ways) than what was already in existence or at least act as an affordable (as in free) alternative to commercial products. Sure, many OSS products don't quite line up with their commercial counterparts, but obviously many do these days. While it's generally taken much longer for them to get into the spotlight, they got there by being reliable pieces of software and didn't made their mark by filling our heads with buzzwords and marketing material. Now that they are on par with the "big boys", the buzzwords suddenly become less (if at all) meaningful, so the game can really begin. From the article, it seems people still feel OSS is too much of a risk, but as adoption increases, that barrier will slowly start to disappear as well.

  9. Now we just need to stop hating on . . . by EraserMouseMan · · Score: 5, Insightful

    the OSS developers who would like to get paid for their superb work. IBM is making it hand over fist deploying OSS and we think it's swell. But as soon as a charitable developer even thinks about a dollar bill the entire OSS community takes him out to the woodshed for being so selfish and violating the spirit of OSS.

    It's not anti-OSS to get paid for contributing good code, people!

  10. A sure sign of language difficulties. by Anonymous Coward · · Score: 2, Informative

    "That kind of buzz word lingo is also a sure sign of bloat. It makes my skin crawl to hear words like "solution stack", not only because I don't know what the heck it means, but also because it doesn't mean anything. It's a fuzzy complicated way of saying, "a bunch of related software products that you'll find useful in your company"."

    Hehe. This is funny. Basically the OP is saying "I don't understand that lingo. So it must be something bad". Now you know how users feel every time you geeks throw around all your "buzzwords".* When you all start talking plain, then you can start criticizing others lingo.

    [Some "fuzzy" geek buzzwords]
    *Floppy=" A rust-coated, plastic disk wrapped in a plastic shell that holds your term paper"

    Hard Drive="Like a floppy but can hold much more"

    RAM="Your computers version of a scratchpad that goes blank when the power goes off"

    CRT="like a TV except the picture is much better, and you can watch survivor on it with a TV tuner card (what's a card?)"

  11. A sure sign of marketing by AB3A · · Score: 4, Insightful

    My skin crawls whenever marketeers speak too. Marketing murders language. It's that simple. If customers knew precisely what they were buying, most probably wouldn't bother. We don't buy ground up dead bovine animal. We buy hamburger.

    However, that said, Salespeople (like managers) are a necessary evil. If they didn't create the sizzle, open source would still be a hippie programmer's toy.

    This is the development I had hoped for. Marketing "solution stacks" of open source software customized for individual clients is where the real money will be made for most open source firms. Migration of older to newer OSS is also where reasonably good individual consultants can make a living.

    It may be yet another abuse of the language, but it it isn't nearly as bad as some of the nonsense I see used. I say suck it up and smell the money...

    --
    Nearly fifty percent of all graduates come from the bottom half of the class!
  12. "Solution stacks"? by Caspian · · Score: 4, Insightful

    Great. Just what we need... for our beloved FLOSS community to become buzzword-compliant.

    Maybe they could make some use for my buzzphrase generator...

    --
    With spending like this, exactly what are "conservatives" conserving?
  13. Well . . . by EraserMouseMan · · Score: 2, Interesting

    i have never seen that attitude (well only from some idiots, but i don't count them).

    I see it every day. Especially lately with the Nessus news etc. These guys are working on Linux security for crying out loud and they get blasted by OSSers when they close their source just to stay alive as a company. Their competitors are using their generous/free code against them.

    I don't rember reading a single post blasting the what the code-mooching competitors were doing. Get a grip /.ers!

    Either start sending these valuable develoeprs donations, allow them to charge, or watch them all not have time for it anymore.

    1. Re:Well . . . by QuantumG · · Score: 2, Insightful

      Would appear they're getting flamed for not being open source any, not for demanding that they get paid.

      --
      How we know is more important than what we know.
  14. Fantastic! by Digital+Vomit · · Score: 3, Funny
    A sure sign of a maturing market is when vendors stop talking about products and start talking about services and 'solution stacks'.

    I can finally leverage my business paradigms with open-source solution stacks!

    --
    Modern copyright is theft of culture from everyone and it retards the progress of the useful arts and sciences.
  15. Is this an ad for some consulting company? by Animats · · Score: 3, Insightful
    Somehow I suspect this story is a plant from one of the companies mentioned in the article.

    Earth to Slashdot editors - learn to tell a press release from a story.

  16. Sales Pitch for Trailing Edge VC Holdings by marty-heyman · · Score: 2, Insightful
    Well, can we read the underlying article as a Paid Commercial Announcement for firms funded by prominent Venture Capital Firms needing PR to go public quickly? This is a business model that Red Hat and now Novell have been riding for years. So have smaller companies like Symas and PADL except that the smaller companies can actually support the code. These new VC-funded companies with househod name Executives rely on the principals of the smaller companies to actually do the work. The smart money finds the smaller companies and gets dramatically better (and cheaper) support [a paid commercial announcement].

    Amusing. It's just part of the Sales Pitch to "the street" and those who have no clue. They're trying to make it sound like this old idea is new so they can generate excitement and multiples of real value for the IPO. And the market's collective amnesia will help them.

  17. Buzzword BINGO! by grcumb · · Score: 2, Insightful

    GP: "LAMP (Apache+Mysql+PHP)"

    Parent: "LAMP == (Linux+Apache+Mysql+PHP)"

    LAMP == (Linux+Apache+Mysql+{PHP|Perl|Python})

    Next in this thread: Acronym changed to include Ruby: LAMeR

    8^)

    --
    Crumb's Corollary: Never bring a knife to a bun fight.
  18. synchronicity by lexluther · · Score: 2, Insightful

    Random that this post came just hours after I saw Kim Polese, CEO of SpikeSource who: "certifiy and support open source software" Ostensibly she was supposed to speak about: "the open source software movement", however what what she really did was talk about what her new company does, which is certify "open source software stacks" and service models for OSS. It was really insightful to see the way in which she framed the problem, ie. Companies have hoards of IT people running around frantically patching systems so we step in and do automatic patching.

    It is interesting that companies do not see that the vendors (debian, redhat, microsoft) are at a massive advantage when it comes to automatically patching the systems ... it seems like this should almost be a solved problem.

  19. Because service is the the only way to make money. by schngrg · · Score: 2, Insightful

    Most open-source "companies" are support companies only, not product companies.

    btw, a sure sign of maturity would have been products which need less support.

  20. Open Source / Open Market by Doc+Ruby · · Score: 3, Interesting

    The real OSS service I'm looking for is an industry of companies which specialize in their stable of OSS projects in which they are expert. So I can buy programmer support for an OSS app from any of a number of groups, none of which "own" the SW or the project. I'd like to do a DB query on a CVS repository, to check what code has been contributed by such orgs offering service. Not just as a consumer of the SW, but as a developer, when I want to include an OSS package in my own project, but not enough to gain the expertise.

    That kind of service depends on the unique nature of OSS and its projects. It's a tremendous flexibility in available experience, with which proprietary source SW could never compete. And such an ecosystem also represents an extremely productive marketplace for new code shared by everyone. Produced by a "third party" with interest vested more in the quality of the public OSS package than in any tricks keeping it proprietary, despite the rules.

    --

    --
    make install -not war

  21. You need... by DavidNWelton · · Score: 4, Funny

    ... a linguistic solution stack in order to take away added value from your interaction with the marketing engineers. The correct solution stack will enable your business to meet your customers' complete needs for delivery of verbal content designed to maximize their confidence in your area of core expertise - providing software solutions. This is a win-win situation that allows you to focus on excellence while obtaining a higher margin for the same mature products, and maintain a high-quality relationship with your clients. ...Phew!... that's hard...

  22. OSS getting better & developers earning by efuzzyone · · Score: 2, Insightful

    More corporate and venture capitalists interest in open source softwares is a good thing. Use of open source softwares in corporate environments, will lead to OSS getting better, stabler, robust and more user friendly. The developers of OSS, instead of developing and working on projects as a part time hobby thing, can work on it full time and also make some money. We casual/poor users, who cannot or do not want to pay money, are going to benefit immensely from this, because all the money and resources invested by the different corporations and financial institutions will go a long way in making the open source products more viable and more feature rich. Generally most open source softwares rarely have very user friendly interfaces especially for non-expert users, but the different companies and financial institutes in particular will demand and invest in usability improvements, and this will definitely help non geeky users. I hope someday I will be able to teach my grandpa, how to play DVDs on Linux box. In fact I just finished a summer internship in one of these open source companies. And they treat the open source developers as demi-gods, and pay them huge sum of money to visit their premises and interact with their developers. Some, people may not like the idea that OSS developers making money out of their software, but the truth is that the developers have families, and they need to earn money. The philosophy of the open source movement is that people should be free to use, hack, and distribute softwares. Even the venerable Richard M. Stallman is not against making money. I am not very confident about the success of business model adopted by the different open source companies, and it may even end up the way the dot com boom did. But, even out of the dot com boom there emerged some positives like the yahoos, googles, amazons, ebays, etc, and without it I don't think we could have had the web which we now do.

    --
    Creativity uninhibited www.kreeti.com