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Data Center Move Goes Awry for TypePad

miller60 writes "Problems during a switchover between data centers have slowed TypePad, the popular blog hosting service. Typepad maxed out its data center space and all available power at Internap, and is in the process of moving to a new data center. The transition has not gone smoothly, causing the Typepad service to slow to a crawl amid very public complaints by its blogger customers. TypePad operator Six Apart promises things will improve soon."

32 of 104 comments (clear)

  1. Well.. by Cruithne · · Score: 5, Funny

    I'm sure our linking to them will help immensely with the slowness!

    1. Re:Well.. by TubeSteak · · Score: 4, Informative
      I wasn't going to click their link.... until you said that

      Then i read the farking article and realized it didn't matter

      Typepad's home page is hosted at Akamai, a major content distribution network, and has been spared the level of performance problems seen by many TypePad bloggers. Mena Trott promised things will be better soon. /blockquote
      --
      [Fuck Beta]
      o0t!
  2. It's what they do by bypedd · · Score: 5, Funny
    "...amid very public complaints by its blogger customers"

    But that's why we love bloggers! We wouldn't expect any less.

  3. Oh, real smart... by VE3MTM · · Score: 5, Funny

    1. Hear about ailing server
    2. Post story about said ailing server on /., including a link to the site.
    3. ???
    4. Whatever you're expecting here, it ain't profit.

    --
    09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0 Whoops, silly middle mouse button...
  4. Phew. by DrEldarion · · Score: 4, Funny

    At least myspace and livejournal aren't down, I'd hate to see the damage the roving bands of displaced angstbombs and emo kids could inflict upon the internet.

    1. Re:Phew. by bladesjester · · Score: 3, Funny

      For anyone who gets a giggle out of making fun of the emo kids (and I know most of us probably do), www.emorangers.com is truly amusing.

      They have the opening sequence to a "show" called Mighty Morphin Emo Rangers there. Just put down the soda first...

      --
      Everything I need to know I learned by killing smart people and eating their brains.
    2. Re:Phew. by somethinghollow · · Score: 2, Informative

      What the hell are you talking about? 10% of myspace's functionality is down at all times due to Tom's apparent love of testing his (or whoever the developers are now) newest script on the live server instead of a development server.

      I'm not emo or anything (all my friend's use myspace, I swear that's why I joined). But I did send 4 messages to the same person today (at least 1 minute apart) and ended up at a page that said "test"... just the word "test"... no back ground or navigation... just the word "text." None of the messages ever made it to the person. That's worse than Microsoft.

      Myspace is a farce. I wish I had the time to write my own social networking website that is better than myspace and squash it! (Orkut sucks, too. I'm already a member.)

  5. typepad gone bad by ak_hepcat · · Score: 2, Informative

    I wondered why I wasn't able to read WWdN:iX today...

    And here Wil had been considering moving to TypePad for his next site upgrade....

    --
    Support FSF: Stop thinking with your wallet, and think with your imagination. (cc/non-commercial)
  6. We think. They complain about everything. by TCQuad · · Score: 3, Funny

    ...causing the Typepad service to slow to a crawl amid very public complaints by its blogger customers.

    Or so we assume. Of course, we can't actually access the blogs to double check, but it's a safe bet.

  7. Heh, I did that. Twice by Anonymous Coward · · Score: 5, Interesting

    In the dot bomb era, I was working at a very large porn site. We moved our site twice to escape bills. This is essentially how it goes down:

    1. Get all your DNS updates ready.
    2. Shut everything down all at once at your low peak use time.
    3. Submit your DNS changes (or move your own dns servers in advance to new location).
    4. As fast as you can pile servers, routers, firewalls, switches, etc into vans, trucks, etc.
    5. Drive at 80 miles an hour to new data center hoping to fuck that pot hole you just hit didn't fuckup some scsi drives.
    6. As fast as you can unload all servers and re-set up your system.
    7. Spend about 24-48 hours fixing shit.
    8. Get drunk.

    I'm not kidding. I did this twice with more than 100 servers.

    1. Re:Heh, I did that. Twice by Anonymous Coward · · Score: 3, Interesting

      Oh, one other thing I forgot to mention regarding this move (first one only, by the second one there was hardly anyone left). This was the one time you got to boss the owner, sales people and marketroids around all at once. Because everyone, and I mean everyone, was invited to this party.

    2. Re:Heh, I did that. Twice by LogicX · · Score: 4, Interesting

      I also did some crazy datacenter moves -- they went a little different:

      Squeeze as many virtual hosts onto as few boxes as possible.
      Move the cleared off boxes to the new datacenter, get them up and running, with a ton of IPs
      Move swaths of virtualhosts and users at a time --
      update DNS to point to the new box, create www2.domain pointing to the new box
      update old box virtualhost with a 301 redirect of everything to www2.domain

      All traffic moves to the new NOC, all that remains are redirects for a few hours while dns caches around the world updating.

      Great method for moving hundreds of MB/sec of traffic in no time.

      --
      May this post be indexed by spiders, and archived for all to see as my Internet epitaph.
    3. Re:Heh, I did that. Twice by kju · · Score: 3, Insightful

      Often this step should be included before all others:

      0. Update your DNS zones and lower the TTL to e.g. 10 Minutes. Otherwise people might not notice the new address for hours or even days (depending on your normal settings).

    4. Re:Heh, I did that. Twice by ScentCone · · Score: 2, Informative

      And how is he supposed to stop you? Gun force? This is a free world and you are free to buy your services where you want. There is really nothing, the old operator can do against this. So stop talking bullshit.

      Actually, "force" is exactly how. If you're delinquent on your bills a colo facility, the fine print in your contract generally states that the operator can prevent you from entering their private property and accessing your gear. If you can still walk into the building, they usually can change combinations/locks on your cage or cabinet. At that point, the only way you're physically going to get your equipment is to destroy parts of their facility. Enter the police (with guns, if that what it takes).

      When you colo, you're on private property, with very limited rights. You start screwing around with the invoice payments, and your rights to access that property diminish very quickly. This is just as it should be, since the colo operation is providing services like power and bandwidth (and physical security, and generators, and climate control), and they risk a lot when you're a heavy user. Of course, they could ask for a substantial deposit up front just in case, and many do with start-up customers.

      But mostly they (the colo operators) assume that holding your gear hostage is an OK way to deal with people trying to stiff them on the bills. Just like a mechanic who is allowed to hold onto your car if you don't want to pay them for work they just did... and just like they can use force, if they have to, to prevent you from taking that car off of their lot before you pay.

      --
      Don't disappoint your bird dog. Go to the range.
    5. Re:Heh, I did that. Twice by ldspartan · · Score: 2, Interesting

      you should have lowered your DNS TTL to a small value (10 minutes) well before the move

      Or, if you were exceptionally clever, you would have used Dan Bernstein's tinydns and its time-to-die / timestamp support to just schedule when the DNS switch would happen, and it would magically take care of adjusting the TTL appropriately so the switchover occured at the second specified.

      Mmmm, tinydns....

      --
      lds

  8. Am I the only one thinking... by joey_knisch · · Score: 2, Funny

    nobody was reading your stupid blog anyways?

  9. Living up to their name by Recovering+Hater · · Score: 3, Funny

    "Typepad maxed out its data center space and all available power at Internap..." Am I the only one that finds the name Internap a little ironic here?

    --
    My humor is probably your flamebait
    1. Re:Living up to their name by Anonymous+Crowhead · · Score: 5, Informative

      Internap's facilities are pretty big. When we moved our stuff into their Seattle facility about three years ago, they were at 60% capacity. Now they are at 97% capacity. This facility has hundreds upon hundreds upon hundreds of racks each of which is capable of holding 48 1U servers. They recently gutted a conference room and a large staging area space so they could add more. I believe Internap has 25 similar facilities worldwide. They are doing brisk businesss.

    2. Re:Living up to their name by Jah-Wren+Ryel · · Score: 2, Informative

      Am I the only one that finds the name Internap a little ironic here?

      NAP == Network Access Point

      If you understand that InterNAP's business model is to provide premium connectivity services (they buy bandwidth on all the big backbones and use that paid-for-bandwidth to provide guaranteed connectivity and all kinds of fancy routing-tricks to their customers) it actually makes sense that leaving InterNAP's service would result in crappy network performance.

      Disclaimer: I am a shareholder of INAP, I bought shedloads of shares when they hit rock-bottom after the dot-bomb, although not enough to qualify for the 5% rule.

      --
      When information is power, privacy is freedom.
  10. The TypePad home page is on Akamai ... by miller60 · · Score: 4, Informative
    ... hence the link to that URL rather than direct link to individual blogs. If a midnight Slashdotting brings Akamai and its 15,000 servers to its news, I guess THAT would be news.

    Hey, if it happens, we'll have to post a link about the Akamai outage and see if it happens again.

  11. A Solution! by Macblaster · · Score: 5, Funny

    If Typepad was utilizing Sun's $1 per gigabyte and per hour of processing time then such slowdowns wouldnt be a problem...

  12. Do your research... by JohnA · · Score: 4, Insightful

    Before we committed our 3 racks of servers to a data center, one of our primary research factors was the availability of growth capacity for our data center.

    To that end, we chose to host our servers in an Emeryville data center rather than the same provider's Sacramento data center.

    They were able to contractually guarantee 5 more racks, and 100 more amps of power, giving us the room to grow.

    You can buy cheap, but it ends up biting you in the butt. Make sure that you look at your long-term goals when deciding where to set up shop.

  13. You get what you pay for by davidwr · · Score: 3, Informative

    The least intrusive way to move data centers is by using remote hot backups. That costs. A lot.

    The second best option is to estimate your downtime, double it, and raise it to the next unit of measurement. If you think it will take 2 days to move if everything goes according to plan, tell your customers it will take up to 4 weeks to iron out all the kinks.

    --
    Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
    1. Re:You get what you pay for by Baricom · · Score: 2, Funny

      If you think it will take 2 days to move if everything goes according to plan, tell your customers it will take up to 4 weeks to iron out all the kinks.

      Ahh, so you're using the Scotty Manuver.

  14. I hate subject lines by DanThe1Man · · Score: 4, Funny

    How do bloggers complain when they can't blog? Are they smart enough to handle email?

    1. Re:I hate subject lines by generic-man · · Score: 2, Funny

      E-mail is so Web 1.0. What you need to do now is moblog some cameraphone photos to your Flickr account and then tag-cloud them on your delicious.

      --
      For more information, click here.
  15. Six Apart?? by Khyber · · Score: 4, Interesting

    TypePad operator Six Apart promises things will improve soon.

    I don't want to sound like a troll post. Sadly, there may be no other way to actually make sense with my question. We're talking about the same Six Apart that consistently gets in the way of free speech, suspends accounts, paid or not, for the absolute most whimsical reason, and the very same Six apart that will delete your community if it doesn't serve their consumerist policy? (like my LJ community DIERIAA {legal links to music offered freely for public download on the net by the record labels/copyright owners themselves} was terminated for no reason, never even had it's first post made, it just got wiped out, just for it's name.)

    We're talking about THAT Six Apart, right? The one that doesn't give half a shit about you, as long as they can steal your money Six Apart? Thank the deities that I never paid for one of their accounts. I've said worse on my webpages and not once has the Secret Service complained, not until Six Apart took over LiveJournal, that is.

    I apologize for this seeming like a troll post. I've had my own horrible experiences with LJ/SA, and for once, I had a chance to vent out my frustrations, and let it be known what I see LJ/SA to be. This is a personal opinion, so if you are in possession of better experiences, let them be known and put me into my place, please. But I still wish to know.. Improve? What are they going to improve upon, their volunteer idiots to ban and suspend journals or communities without even following their own set policies? Surely you're joking.

    --
    Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
  16. Re:I host my own blog. by Plaid+Phantom · · Score: 3, Funny

    Heck, while you're at it, you might as well just use dead-tree format. Hey that gives me an idea: Blank books with lined pages designed to facilitate low-readership blogging in a non-electronic manner.

    Hey, I might as well patent that. With the USPTO as it is, I might just get away with it. :P

    --
    All comments are properties and trademarks of the voices in my head. Not like I'm gonna claim them.
  17. Re:I host my own blog. by BorgCopyeditor · · Score: 4, Funny
    a dairy: a blog that no one else reads.

    That's a pretty cheesy quote, son, but then again, you have to milk these things for all they're worth.

    --
    Shop as usual. And avoid panic buying.
  18. Happens all the time in pr0n hosting biz by anticypher · · Score: 3, Interesting

    I just had a one-time client do this. Called me up one day this summer, asking if I could help them move their data centre that very evening. "Sure," I said, "if you pay me cash up front", and they did, not even negotiating my obvious overcharging.

    Legitimate data centres around Europe don't let anyone take out machines until everyone agrees all bills have been paid. It limits the damage from pr0n websites pulling this stunt. The courts had seized all their bank accounts and given the money over to the data centre, the ISPs, and all the rest of their creditors. They actually had quite a large stash of money, but the boss was a big time cheat who just didn't like paying bills. Once their bills had been paid, they were told they had 24 hours to clear out their operation.

    It was a disaster, of course. Their DNS $TTL was a week, they had all kinds of affiliate programs who broke for a while. The new data centre was an old office building in a dodgy office park, so it didn't yet have the cooling for 3000 servers or a redundant electricity supply. There was a single fibre connection passing nearby, and I had to find 200 metres of monomode to get fused and in operation in a matter of hours. While I set up their new data centre routers and switches, they hired a bunch of students to load up a couple of moving vans starting at midnight. Piles and piles of cheap, crappy DIY servers, and two huge cardboard boxes of cables. Then they drove 230 Kms, arriving at 7:00 AM, and started setting things back up. By noon, they had only 150 servers back up and running.

    I think they had over 50% machine failure and it took them 2 or 3 days just to install the 2500+ machines in the new area. They did lose most of their customers, but wrote it off as normal churn in the pr0n hosting biz.

    the AC

    --
    Hemos is like...sci-fi fans;he thinks technology is cool, but he hasn't bothered to understand the science it's based on
  19. Slashdot effect is grossly overrated by ergo98 · · Score: 2, Interesting

    The Slashdot effect might take down small personal servers on shared hosting (e.g. where there's 10,000 websites on one machine running at capacity), but it barely touches major websites. e.g. the current stats are that a Slashdot hit increases the visitor count temporarily by 18-20% on some major sites.

    Whooopie.

    It this case the problem is a lack of capacity (even though the link is directed at the problem), but I doubt Slashdot's herding compares with the continual massive herding in the blog sphere.

  20. Hosting companies don't like porn by advid · · Score: 2, Informative

    Most porn sites are hosted by big porn-friendly (and porn-specific) hosting companies. They tend to offer package deals -- server space, all the scripts required to accept payment and handle accounts, and sometimes even porn to sell. (Ever wonder why a lot of sites have the same pictures? That's why.)

    It's because most hosting companies have some restrictions on "naughty" content in their TOS; or they did, last time I was in the market. So if your business depends on hosting porn, you really want a host who is totally ok with it. (I went with Dreamhost for my vaguely naughty site. It seems to be a good choice.)

    So it's possible that the GP was talking about a master porn site, with a whole lot of other sites hosted. It's also possible that it was just a decent sized independent site. I'd imagine that serving large hi-rez pictures and movies isn't something you can do with just a handful of servers for any sort of reasonable customer-base.

    --
    - "I'll probably get modded down for this."