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Microsoft Loses $126 Per Unit on XBox 360

ahess247 writes "BusinessWeek has taken a look at the insides of the XBox 360 and with the a little help from market researcher iSuppli determined that Microsoft is continuing its tradition to taking a big loss on the console in hopes of making a profit on games. From the article: "An up-close look at the components and other materials used in the high-end version of the Xbox 360, which contains a hard drive, found that the materials inside the unit cost Microsoft $470 before assembly. The console sells at retail for $399, meaning a loss of $71 per unit -- and that is just the start. Other items packaged with the console -- including the power supply, cables, and controllers -- add another $55 to Microsoft's cost, pushing the loss per unit to $126."

28 of 725 comments (clear)

  1. Selling The Hook by ackthpt · · Score: 5, Insightful

    OK they lose money selling the hook. If buyers purchase enough games or buy into XBox Live, for a nominal monthly fee, they get it all back and then some. The business model pioneered by Atari, Sega, Nintendo, Sony and before that drug dealers all the way back to the days of the opium trade.

    What's actually funny (ironic, maybe ha-ha, too) is these sales, assuming the sales actually go through, will enable people to profit at Microsoft's expense. When was the last time you did that?

    Oh, and beyond the cost of parts and assembly, don't forget packaging (a good box with packing material is much more than you think, especially if boxes are damaged in transit and need to be replaced, small wonder HP ships expensive Athlon64 laptops in plain brown wrappers) plus the cost of transporation and logistics, and adverising, and development costs. The loss is a bit more than that $126. Why does the fascination with loss-per-unit only focus on parts?

    I tend to think Sony still has significant advantage over Microsoft, thanks to economies of scale, they make many other consumer electronics items and can combine channels, where Microsoft will be selling this one thing.

    let me know when they have a network version of m.u.l.e. or mail order monsters

    --

    A feeling of having made the same mistake before: Deja Foobar
    1. Re:Selling The Hook by ackthpt · · Score: 5, Insightful
      The whole Xbox division of MS loses money - $391m last financial year, on sales of $3.2b.

      They're not selling a hook, they're burning money in an attempt to beat everyone else out of the market and pwnz0r your home entertainment forever...

      It's the cost of establishing a market. The problem for them is, as I said before, these are game machines and gamers are not loyal. Once a new, better, shinier game box comes out these will be retired. Sure a few will become illicit Linux boxen and some will be used in the manner Microsoft intends, but they're hardly pwn1ng the american home. Seems like they still don't get it.

      Good thing Windows, Office and Server divisions make a pile of cash to underwrite these follies.

      --

      A feeling of having made the same mistake before: Deja Foobar
    2. Re:Selling The Hook by garcia · · Score: 4, Insightful

      Actually, until Microsoft and the X-Box, the "lose money on the hardware" idea was a myth:

      Crazy, all of my cell phones have been sold to me at a loss so that I would buy the service.

    3. Re:Selling The Hook by 1u3hr · · Score: 4, Insightful
      Once you've smoked a bit of weed and not gone psycho then suddenly you realize that the "all drugs are evil" line that school/govt/parents tried to tell you is lies. Then you can't trust *anything* they said. And then you'll try anything.

      Speaking personally, and of several friends, bullshit. Weed, yes. Hallucinogens and E, possibly. H and coke, no way.

    4. Re:Selling The Hook by cbreaker · · Score: 4, Insightful

      "It's the cost of establishing a market."

      No. The market already exists. This is the cost of doing things the Microsoft way - push your way into an established market because you have billions of dollars to cover the losses.

      --
      - It's not the Macs I hate. It's Digg users. -
    5. Re:Selling The Hook by GregWebb · · Score: 5, Insightful

      User loyalty is irrelevant to MS.

      All they have to do here is to eventually get enough developer mindshare (and not just for games, but for the general home uses as a 'digital entertainment hub') to squeeze Sony out of the market as a serious player. Then, they can do what they want at the price they want because they own the mainstream market, and they've got the same level of control over the home entertainment market as they have the desktop OS marktet. It's not like they even have to necessarily deliver, there's been enough cases of innovative companies being stopped by the word getting out that MS might come into the market eventually.

      Look what they've done elsewhere. They'll work really hard to stop someone else getting a big market, then slow down hugely when the competition is gone. IE being a prime example.

      The difference here is that I can't think of another occasion when they've been against an opponent as big as Sony. Question is, will Sony consider the PlayStation division important enough to underwrite the losses of the fight? If not, MS have got the market.

      --

      Greg

      (Inside a nuclear plant)
      Aaaarrrggh! Run! The canary has mutated!

    6. Re:Selling The Hook by TeknoHog · · Score: 4, Insightful
      > Once you've smoked a bit of weed and not gone psycho then suddenly you realize that the "all drugs are evil" line that school/govt/parents tried to tell you is lies. Then you can't trust *anything* they said. And then you'll try anything.

      Speaking personally, and of several friends, bullshit. Weed, yes. Hallucinogens and E, possibly. H and coke, no way.

      I kind of second this idea... I've learned that there are lots of different drugs, and it's silly to try and generalize about them in the "drugs are bad, mmmkay" style. I mean, look at the legal drugs caffeine, alcohol and nicotine. They have wildly different effects on people, and accordingly they are used in very different situations for very different reasons.

      I sort of agree with the parent that hallucinogens are somewhat 'safer' and 'better' than the other kinds of illegal drugs, but even that kind of generalization can be badly misleading.

      --
      Escher was the first MC and Giger invented the HR department.
    7. Re:Selling The Hook by Keeper · · Score: 3, Insightful

      What, you don't think that Sony used revenue from their electronics, music, and movie empires to fund the introduction of the PS2?

      Is Microsoft only allowed to sell Operating Systems and Office Suites? For every $1 they spend they have to immediately make it back two times over? They're "investing" in a new market. It doesn't matter where the money comes from -- it is their money to spend. If they lose it all or make it back, it doesn't matter. It is their money, not yours.

      Other companies are free to spend their money on whatever they want. Or they can get VC to give them money to spend.

  2. News? Really? by TripMaster+Monkey · · Score: 4, Insightful


    Everyone knows you don't make money on the pipe...it's the stuff you put into it that provides the real cash. Cell phones and razors have been using this model for a while now.

    --
    ____

    ~ |rip/\/\aster /\/\onkey

  3. Don't calculate the loss from the retail price by OldAndSlow · · Score: 3, Insightful

    MS isn't getting the retail price, they are getting a wholesale price. Isn't retail markup usually in the 100% range? So MS is losing more like $325 per unit.

    1. Re:Don't calculate the loss from the retail price by Jarnis · · Score: 4, Insightful

      I can confirm this from first hand experience. Retail margins are in the 3-5% range, and don't improve much over time. There *is* a reason why best buy salesdroids have been trained to sell you accessories and games to go with that console. Those do have more normal markups (at least 15%, probably 25-35% especially on ripoff-priced cables and accessories). So anyone walking out of the store with just the console is a bad deal for the retailer, and rabid salesdroids will do their damnest to prevent that.

      Same goes actually for things like low end laptops - their margins can also be as low as 5%, and the real deal is the extras - carry cases, mouses, external hard disks, headphones, additional software, blank CDs, extended warranties... whatever the salesdroid can manage to pile up on top of the actual computer sale.

      The good salesdroids are the ones who can jedi mind trick you into spending few hundred bucks on top of the item you wanted, and that way drag up the total profit to the retailer from that 3-5% range to 20-30% (or more). Best ones can actually predict what your real needs are based on few probing questions, and actually make you want all that stuff he's peddling to bump up the profit margin.

      Master salesdroids have mad l33t jedi mind trick skillz. Poor ones come off as rabid dogs who refuse to let go even when you spell out in gory detail why you don't want anything else. :)

  4. It's actually worse by ThatGeek · · Score: 5, Insightful

    It's actually worse for Microsoft. The $126 loss statement doesn't take take the fact that stores make a profit into account. Thus the full retail prices does not go back to Microsoft.

    Add in marketing, shipping, beta testing, opportunity cost and everything else, and I bet that the real loss per box is much higer.

    --
    What are you eating? isItVeg?.
    1. Re:It's actually worse by Lord_Dweomer · · Score: 3, Insightful
      What I'm wondering though is what effect on the loss does the negotiating ability of the MS Exec in charge of negotiating prices for these parts have.

      You can't calculate exactly how much MS is losing based on retail pricing of individual parts. If you think they are paying what some analyst asking for a quote would pay, you gotta be nuts. The reason those guys get such high salaries is because of how low they are able to negotiate the price.

      --
      Buy Steampunk Clothing Online!
  5. Re:Cmon Modders by smittyoneeach · · Score: 3, Insightful

    I thought about buying some old XB0rxen to make a little compile farm, but then I thought: why?
    If Redmond is already losing Y dollars per sale, why not let them bleed more by not purchasing a unit in the first place?
    Is the satisfaction of knowing that Grub is booting Gentoo on Billy's Baby worth that much?

    --
    Get thee glass eyes, and, like a scurvy politician, seem to see things thou dost not.--King Lear
  6. The power of Marketing and Economics by Chabil+Ha' · · Score: 4, Insightful

    When you're a big player and can afford to loose money, doing this makes perfect sense. Sure you'll make money off of royalties and accessories and subscriptions, etcetera, but that's not the point. The object is not to make money at this point, what they're gunning for is market share.

    When the market is crowded and there isn't much room to butt in, you have to sell it at a loss to attract buyers. Nintendo and Sony are already household names and proved their worth decades ago. But this is something relatively new for Microsoft. So, in order to grab a peice of the market share pie and get their name around, they have to make it attractive to purchase.

    Take for example the market of DVD players. How many brands are out there? Too many. Everyone wants a peice of that pie so they'll try to lower costs as much as possible and mark their price to get the lowest margins possible. The bet is to flood the market with enough units of your name so that when everyone else who makes DVD players has begun to die off, yours is the one people think of when they go to get a new DVD player.

    No, there isn't a conspiracy here, folks, it's just a company willing to take it in the shorts for bit until the have a big enough market share. (It's just with Microsoft that they want 99% of it.)

    --
    We're all hypocrites. We all have hidden parts, it's the contrast between them that make us more a hypocrite than others
  7. Re:Yeah, but they make it up on volume. by Millard+Fillmore · · Score: 4, Insightful

    No, that is not correct. Assuming that this study controlled for economies of scale, the per unit loss is fixed. It is $126 per unit. If you sell 100 units, you have lost $12,600. If you sell 1,000,000 units, you have lost $126,000,000.

  8. Suspect by Zebra_X · · Score: 4, Insightful

    power supply, cables, and controllers -- add another $55

    *Retail Price* *Maybe* - The estimates given for the raw materials cost sound suspect. I'm pretty sure that a contract to deliver parts for the XBox comes with a much lower price per unit than your average trip to the computer superstore.

  9. Some common examples by Silver+Sloth · · Score: 4, Insightful
    • The price of a new Gillette Mach III razor is only slightly more than the cost of the razor blades enclosed - but they want you to keep buying Gillette blades.
    • Practically any cheap ink-jet printer - they get you with the cartridges.
    • Free mobile phone - just sign this contract.
    • As someone else said - 'Here - have this smack/coke/crack for free'
    --
    init 11 - for when you need that edge.
  10. It paid off enormously. by tgd · · Score: 3, Insightful

    It cemented their place as a solid second in the video game market -- a market already quite a bit bigger than the film industry. It got them so recognized as a powerhouse that they have a real chance to gun for first in the next round.

    They may have lost billions doing it, but thats the cost of entry into a market that big. Especially when it gives you a prime position in the living room at a time that all home entertaiment is going digital, pipes are getting bigger and bigger, and people are starting to get used to shelling out hundreds a month on their various digital services.

  11. Re:Dumping by NineNine · · Score: 4, Insightful

    1. They have nowhere near a monopoly in the game market. So no, there is no oversight, nor should there be.

    2. If this is "dumping" then you should jump up and down about gas stations (gas is often sold at or near cost), Coke and Pepsi (with a true monopoly, fountain drinks are sold at or below cost), all cell phone companies (my cell phones were all free), etc.

    3. They're not competing on quality? I don't exactly have $400 burning a hole in my pocket that I have to spend on a game machine. Considering that the XBox 360 is the most expensive console out there right now, there is absolutely no dumping going on.

    Idiot.

  12. Re:Current Prices by Jason+Earl · · Score: 4, Insightful

    Not really. Sony was able to drive down the cost of their console because it owned all of the pieces and could integrate them. However, with the original XBox the manufacturing costs basically stayed level over the entire life of the console. Microsoft still loses over a hundred bucks when it sells an original XBox today. Microsoft's problem with the original XBox was that it specced what were basically commodity parts when it launched. It chose the least expensive hard drive that it could find, a processor that was already in the sweet spot for price/performance, and a graphics chipset that was made by a competitor of its processor. No integration was possible, and the only component that hadn't had all of the profit squeezed out of it was the memory. While it is certainly true that these components get cheaper over time, there is a floor price below which the price doesn't drop. That's why newer XBoxes come with larger hard drives than the original run of XBoxes. Microsoft would happily purchase 8G hard drives if someone was offering them at a lower price than 20G hard drives, but no one is. Likewise Intel is still charging almost the same price for the XBox processors that it did when the XBox first came out. Microsoft's XBox bought Microsoft a spot at the table, but it did so because Microsoft was willing to give away billions in hardware. The XBox has lost nearly 3 billion dollars over its lifetime, and it is still losing money.

    It appears that this time Microsoft has essentially made the same mistake with the 360. It's possible that IBM's Cell processors will drop dramatically in price over their lifetime, but both Sony and Nintendo will also be using variants of the same chip (and Sony owns enough of the technology that it will probably benefit most). You can guarantee that if Microsoft comes close to making a profit that Nintendo and Sony will simply undercut them. Microsoft has also tied a great deal of the functionality of the XBox to a hard drive, and the price on those is not likely to drop substantially over time.

    Microsoft is giving away too much hardware yet again, and it is going to bite them.

  13. You can't measure the raw goods price by phorm · · Score: 4, Insightful

    What you really have to look at is the price that microsoft is paying for components, etc. There are many products where the sum value of the individual parts may in fact exceed the item value (for example, car parts individually can be incredible expensive).

    When they are buying at volume from parts sellers, they could be getting quite a cut on the cost of components. I doubt that MS is about to reveal the actual cost of components too, though they might be happy to go along with the idea of "selling at high loss" to make the 360 look like more of a bargain.

  14. Microsoft NEEDS to lose money....and here's why! by PortHaven · · Score: 4, Insightful

    One must remember that the FDIC approached Microsoft a while back with the comment that they were sitting on tens of billions of dollars. And that they needed to a) give out a dividend and b) re-invest said capital as a responsibility to their share-holders or be fined for violation.

    In other words, Microsoft was basically told they needed to re-invest 50% of their cash hoard. So the Xbox gave them a strong "market" investment area. And allowed them to burn thru "investment capital" while at the same time building their portfolio. So when Microsoft loses $350 million a year on the Xbox. This is in fact not outside the scope. It is new market capitalization. And they can now point to such investment in order to avoid fines and legal lawsuits from the investment end.

    While at the same time, they buttress their core division by ensuring that if home entertainment consoles become the new "home PCs" they have a strong footing in the game. So it was both a protective and expansive move in a multi-faceted levels.

    I also imagine that the Xbox360 is going to do what many thought the original Xbox would (but never did). It's going to crossover. I expect in the third year you will see Microsoft offer a Keyboard, XIE browser, and Live accounts will include email and messenger compatibility with MSN Messenger. Oh...and possibly the following year if such is successful. Office lite....subscription service. ;)

  15. C'mon now... by Svartalf · · Score: 4, Insightful

    I know better than this, and really, so do you if you thought about this just a little bit...

    Developer costs have to be kept low so that people will produce for a given console in the first place- if you extract part of the costs of the console losses even slightly from the developers, they'll very probably skip the console in question and go to another one. It's as simple as that. As a developer, if I'm not going to see a return on a run that ends up producing at least a wash on sales, it's just not going to get done as I'm supposed to be in the business of making money. I have to pay per instance just to run on the damn thing so people can play my game. I have to pay for a developer station so I can test for deploy. I have to pay for a runtime engine or roll my own that'll run on it. And, so forth... All this adds up. The amount of money they "recoup" on developer fees alone is in the noise floor here. It doesn't do anything for their bottom line- it does, however, regulate who gets to provide games and the quality level though. It has to meet with Microsoft's final stamp of approval or it doesn't ship for X-Box/XB360 and you have to pony up some cash and pay a portion of your profits back to them to be able to run on it. That's a bar against any Joe Shmoe wannabe game developer from producing something for sale that makes their console(s) look bad.

    Royalties is the only place they expect to really see a return on things at this point (No guarantees of production process improvements- and you'd better NOT be betting on that as that's counting chickens before they hatch...) so they need 13 titles to be sold per XB360 unit currently ever sold to begin see a profit. This means that in order to be profitable, they're going to have to stay the course for at least 2-3 years at minimum to start seeing profits on this mess.

    Production process improvements come over time, typically somewhere between 1-3 years of production. Sometimes within 6 months, but usually it's 12-18 months into it that you start really seeing anything out of that. And that's if you've designed everything right. Sometimes you get a design that won't see benefits from production improvements for years. You can't bet on that sort of thing unless you've designed them in from the start and they're more due to volume than device improvements when you run that play. At $400+ per unit, any volume discounts will also be in the noise floor for some time to come as they're already seeing those discounts with what they're producing in the first place.

    The numbers being high? Not really. These prices I'm seeing in the article are conservative, as in being close to what they're probably seeing in costs.

    --
    I am not merely a "consumer" or a "taxpayer". I am a Citizen of the State of Texas
  16. Re:gamers are not loyal by ackthpt · · Score: 3, Insightful
    People who buy PS's and Xboxes might not be but there's quite a bit of loyalty among Nintendo buyers. This is probably going to be significant when Nintendo release their next round of hardware which I expect to be slightly underspecced compared to the competition. Interestingly Nintendo, unlike Sony and MS, are a games company, and can't afford to burn cash establishing a market. But that's fine, because of their customer loyalty they have an already established market.

    All it takes is a newer, flashier game and gamers will drop expensive consoles like a handfull of molten lead and run to the console which it plays on.

    This should be evident to anyone who has observed gamers, over the past decade, who would spend over $2,000 to have the ultimate PC to play Doom or something like it on. They don't care about the box, they care about the game. Many gamers have more than one console, which I think further underscores the point.

    --

    A feeling of having made the same mistake before: Deja Foobar
  17. Loss is much higher than $126 by fyngyrz · · Score: 3, Insightful
    Talk about a simplistic analysis! Aside from having to build, ship and market the console, all of which add significant and continuously incurred costs per unit, the retail price doesn't go to Microsoft, it goes to the retailer. There's almost certainly a discount per unit that the retailer gets from Microsoft, and if the unit goes through distribution as well, there will be another discount there. Someone might jump in here if they know what the distribution chain is. In any case, though, you have to add the discounts for the businesses between Microsoft and the consumer. One thing you can get from all this is that they'd better sell a lot of games, or the 360 will be another corporate leak for Microsoft, even in the long term.

    There may be more to this, though. We can't tell yet if the reports of 360's having problems is a general issue, or if it is just the result of a few really vocal complainers. If there are actual design problems, the cost goes up yet again. If they're really bad, the console could falter in the marketplace (no one really wants to fight with overheating or random crashing.) If that happens, the opportunity to recoup costs with games is in trouble too.

    Funny. A couple of days ago, I was musing to myself that Sony's DRM idiocy might actually affect the viability of the PS3 if Sony manages to reach the status of corporate pariah and the public holds them to it. Now I wonder if Microsoft has managed to give them back an opportunity by missing the reliability mark. Interesting times. :-)

    --
    I've fallen off your lawn, and I can't get up.
  18. Re:numbers suspect by AKAImBatman · · Score: 5, Insightful

    He's referring to bulk prices, though. So a $60 hard drive in the store can be had for $20 in bulk. If Microsoft is really paying $51 for a quality 20GB hard drive, then they need their heads checked.

    Same thing with the DVD ROM drives. Microsoft is paying for the drives in bulk with no special enclosures (because they're using their own), no burning features, no packaging, no driver disks, and no manuals. They should be able to get quality components for $10 easy. $5 if they're cheap.

    This entire "analysis" smacks of someone attempting to apply retail prices to bulk hardware.

  19. Re:Actually by jizmonkey · · Score: 3, Insightful

    Those numbers are clearly pulled out of some M-L analyst's ass. Don't you think it's funny how the ethernet costs exactly $5? Which is the same price as the USB? Those prices didn't come off any chipmaker's price list, or even attempt to make a guess at what Microsoft's discounts will be. Plus, the M-L numbers leave off things like the power adapter, etc. which the linked story specifically analyzes. And what about the cost of assembly? These parts don't just come in a mylar sack for the user to solder together.

    The story's analysis seemed pretty good. There are companies out there who make their living estimating the cost of products. M-L isn't one of them.

    --
    With great power comes great fan noise.