Vista To Be Updated Without Reboots
UltimaGuy writes "Microsoft is working on a new feature for Windows Vista, known as Restart Manager, which will update parts of the operating system or applications without having to reboot the entire machine. From the article: 'If a part of an application, or the operating system itself, needs to updated, the Installer will call the Restart Manager, which looks to see if it can clear that part of the system so that it can be updated. If it can do that, it does, and that happens without a reboot.'"
My users won't be happy when they phone me with a problem and I can't give them an instant answer. They've got used to me being able to say "hmm, yeah I've seen that before. A reboot should fix it". Now I'm going to have to blag it with "hmm, let me look it up and get back to you".
Now tell me, if you're the average user who's just trying to get their work done, which would you prefer? A quick answer from someone who sounds knowledgeable, or an hours wait for an answer from someone who's just had to research the problem?
Once again, we see how Microsoft have no idea about service. They've just stiffed every tech support department in the world!