Slashdot Mirror


Does Having Fun Make IT More Enjoyable?

Lam1969 writes "ComputerWorld is running an article stating that some senior managers in IT think the answer to boosting morale is to have more fun on the job. The IT managers interviewed for the article claim making people laugh contributes to successful businesses and reduces turnover. How do you have fun? According to the article, Dale Sanders, head of IT at Northwestern Medical Faculty Foundation, 'has posted photos on the intranet of staffers caught in awkward moments installing cables or servers, for instance. Sanders encourages others to add funny (and tasteful) captions.' John Wade, CIO at Saint Luke's Health System Inc., sometimes dresses in drag and encourages other unusual behavior. Other potential tactics for laughs include encouraging self-expression, encouraging 'serious play', and asking potential hires their favorite funny movies or comedians."

19 of 249 comments (clear)

  1. Ummmmm Yes? by BWJones · · Score: 5, Insightful

    Does having fun make ANY job more enjoyable?.................. *yes*.

    --
    Visit Jonesblog and say hello.
  2. Improving Morale by mordors9 · · Score: 4, Insightful

    This seems like a great idea. Improve everyone's morale by making fun of people. I can't believe it would be too long before someone's feeling are hurt by the made up captions provided by other employees. We certainly wouldn't to go to the effort and cost of providing decent pay, decent benefits, and treating employees like valued members of the company as a way to improve morale.

    1. Re:Improving Morale by TheSpoom · · Score: 3, Interesting

      That's one of the things I see often in a lot of these companies that praise "motivational techniques" in their HR departments; they don't ACTUALLY consider their employees valuable. I think this causes a vicious cycle as well: turnover increases due to the fact that employees don't feel important, and the managers then don't see employees as being important because they'll probably be gone in a month anyway. So they try to place the blame elsewhere, on "bad attitudes", not having enough "fun" on the job, etc., where the real problem is that the employees just aren't being respected as individuals by their superiors.

      I found this to be worst when I was working at a call center; I swear, upper and middle management treated people there like children more than respected employees. Immediate supervisors were often easy to deal with, but when the problem starts from the top, it's nearly impossible to stop.

      --
      It's better to vote for what you want and not get it than to vote for what you don't want and get it.
      - E. Debs
  3. Re:Ummmmm Yes? by quokkapox · · Score: 5, Funny

    Yes, that is a universal principle. At the office, I've instructed my staff to give every 100th Big Mac "extra-special" treatment.

    --
    it's a blue bright blue Saturday hey hey
  4. tantra by The+Clockwork+Troll · · Score: 5, Funny
    I practice Tantric IT, wherein you purposely try to postpone job enjoyment as long as possible.

    They say it fosters a more special bond between you and your employer.

    --

    There are no karma whores, only moderation johns
  5. How about.... by ShatteredDream · · Score: 5, Interesting

    You be as understanding as possible with them when they need to take care of their families

    How about accepting a little less profit as a price to pay for supporting good workers in your community (and companies need help defending and encouraging this practice)

    How about getting rid of employees, especially managers, that are abusive and/or want to build little fiefdoms

    Lastly, how about you take the bitter employees who like to complain about every little perceived slight and fire their asses ASAP for being disruptive. I know my girlfriend, who works as a softare developer and hates working for women, would back this wholeheartedly, but perhaps that's because it'd be the cause of most of her female peers getting fired on the spot.

    Look, work is typically what we wouldn't do if given the choice not to do it. That's why it's called work, it's supposed to be laborious and when it's not, you've got something great going for you. The best way to keep good people is to protect them, challenge them and give them excellent opportunities to get rewarded for working hard for their employer. You can let them play Halo for an hour a day on company time, but if they still work for a typical good ol' boy network and/or hyper-PC office or a PHB with sociopathic tendencies, you'll never have the kind of work environment that can match the aforementioned environment that makes work be work, but makes people feel like they get something good and safe from their blood, sweat and tears.

    1. Re:How about.... by ryuuzin · · Score: 3, Interesting

      Hear, hear. Just the formal introduction of 'fun' into a workplace that has other, serious problems does not a better job make. I started as an intern at a small, privately-held company, writing graphics software (I worked the integration side). Between us -- the developers (who worked hard to write the core software package), the integrators (who worked had to satisfy client needs), and the support folks (who had to answer to a seemingly-capricious collection of customers) -- we devised our own way of having fun -- playing Half-Life after COB and making a beer run on Fridays.

      Then, the company was bought out by a corporation, twice over. Several rounds of layoffs happened (because each corporation was in its own dire straits), the pay rises pretty much ceased (while our output had to roughly double to meet their profit demands), everything was locked down, and we generally got no support or direction from corporate headquarters. Our phrase for it was "red-headed stepchild". Yet, somehow, despite this, folks over at corporate thought that certain morale boosters should happen, like ice-cream socials or movie outings.

      I can tell you, hardly anybody was jumping for joy. These attempts to interject fun (sometimes before a layoff happened) fully backfired because they couldn't have cared less about the problems. I finally gave up the ghost when there are only three employees left of the original company and I had to help close my own office and work from home. Where I am now may not have ice cream socials or movie outings (or anything that folks here might rank as 'fun'), but at least I have a company that doesn't have anywhere near the problems of the old one (knock on wood). That right there is worth all the 'fun' times they could possibly provide.

    2. Re:How about.... by Tim+Browse · · Score: 3, Insightful
      Lastly, how about you take the bitter employees who like to complain about every little perceived slight and fire their asses ASAP for being disruptive. I know my girlfriend, who works as a softare developer and hates working for women, would back this wholeheartedly, but perhaps that's because it'd be the cause of most of her female peers getting fired on the spot.

      I can't tell if you being funny or not.

      So your girlfriend, who hates working with women, and wants all her female peers to be fired, is annoyed about other people being bitter and disruptive?

  6. Work is fun if... by Junior+J.+Junior+III · · Score: 5, Interesting
    • Encourage a relaxed work atmosphere. Allow people to feel free to be themselves and not have to put on an act of phony ass-kissing professionalism.
    • Encourage people to speak their minds and to disagree, but professionally.
    • Weed out employees who can't hack it. Cut down on the support nightmares we all dread.
    • Reward honesty by not punishing mistakes, so long as: (1) corrective action is taken to prevent recurrence; (2) the mistake did not cause a severe impact in the company's bottom line.
    • Eliminate bullshit like software licensing, tracking and auditing. Running everything in an IP-unencumbered fashion to the greatest extent possible will make everyone happier.
    • Pay well, rewarding productivity and innovation. If I invent, suggest, or implement a process that saves the company money, or that brings in more revenue, pay me a bonus in recognition, or a comission on the savings or revenue increase. If you go with the commission, allow it to remain in place as long as the practice is in place, for as long as I remain with the company. If I have to have a non-compete clause, have it last until the non-compete expires.
    • Pay me for on-call time. 1/4 time for merely being on call, 2x time if I get called in for off hours work.
    • If I'm on salary, don't require that I work 40 hours a week, as long as I'm getting my assignments done and being productive for the company (ie, returning more value than I cost the company).
    • No dress codes that discriminate against culture -- and recognize contemporary subcultures, not just traditional national, ethnic, or religious subcultures. Allow people to express themselves through their personal appearance. Don't punish people for wanting to look different or unusual.
    --
    You see? You see? Your stupid minds! Stupid! Stupid!
  7. ick. by Triv · · Score: 3, Insightful

    According to the article, Dale Sanders, head of IT at Northwestern Medical Faculty Foundation, 'has posted photos on the intranet of staffers caught in awkward moments installing cables or servers, for instance. Sanders encourages others to add funny (and tasteful) captions.'

    Know the easiest way to suck the fun out of a situation? Have it encouraged by management. Fun just happens. Make it a policy, and it becomes work again.

  8. Re:Ummmmm Yes? by IntelliTubbie · · Score: 4, Funny

    Does having fun make ANY job more enjoyable?.................. *yes*.

    So in this case, does IT stand for "Information Tautology"?

    Cheers,
    IT

    --

    Power corrupts. PowerPoint corrupts absolutely.

  9. A few related analogies... by volve · · Score: 3, Insightful

    * Does breathing make living more enjoyable?
    * Does having paint make being a painter more enjoyable?
    * Does having a computer make developing software more enjoyable?

    I could go on, but I think we've all paid this post far too much heed as it is.

    -volve

  10. Re:Monty Python? by ChairmanMeow · · Score: 4, Funny

    As long as "CS251: Introduction to Funny Walks" remains an elective, I'm fine with it.

    --
  11. Keep it real. by capologist · · Score: 4, Insightful

    I've worked at places that did this well, and I've worked at places that did it poorly.

    At a place that did it poorly, the employer tried to "lighten up" the place with all kinds of stupid shtick and encouraging the employees to get into the act. Naturally, employees felt pressured to participate and to pretend to think it was fun, when it wasn't. (Cue Bill Lumbergh saying, "Friday is Hawaiian shirt day, so, you know, if you want to you can go ahead and wear a Hawaiian shirt, and jeans.") This didn't exactly improve morale.

    If you want to reduce stress, give your employees the freedom to be themselves. This starts with you being yourself. Don't try to be funny if you have no sense of humor, but if you do have one, use it. Don't try to be silly if you're naturally stoic by demeanor. Don't try to be a cheerleader if that's not who you are. If you're anything but genuine, and you have smart employees, they'll sense it, and that sends the message that this is what's expected, and your employees will feel stressed by it, though they may be unable to articulate the source of the stress (even to themselves). So just let your natural personality shine through.

    Unless, of course, you're naturally a complete jerk. In that case, the best thing to do is to shoot yourself in the head. Your employees will love you for it.

  12. OA5 by DarkIye · · Score: 3, Interesting
    Myself, I subscribe to Scott Adams 'OA5' company philosophy. Basically, nothing can make work more fun than its alternative, not working - that's why they have to pay you for it. So basically, the aim is to get the employee working as efficiently as possible by getting managers to remove obstructions to their productivity, and Out At 5 (hence the acronym). Managers don't waste their time with thinking up stupid morale-boosting techniques (just read any Adams book for excellent examples) and spend more time 'managing', also known as 'something useful'.

    Frankly, the only companies that can and should be trying to improve the morale of their employees (I mean the grunts, not the management) with techniques other than money or free time, are the ones with proper mechanisms are in place where smart people get to decision-making positions. Come to think of it, there probably isn't much to be done on the morale front there anyway.

  13. That's not the only reason. by artifex2004 · · Score: 4, Insightful
    Southwest has had this strategy for years. Must be why they are posting profits when all other airlines are sinking into debt.


    They also tend to only hire people who are nice, willing to help others, and are always respectful to others in the company. According to mythos, sometimes managers will pretend to be prospective applicants, and walk in and sit with the real ones, to watch them. There have been applicants at the final level who have lost the job because they were rude to a secretary.

    And really, except for the mechanics on the field, nobody there is in a job where training and experience could absolutely trump being nice, thoughtful and being able to learn. And even the mechanics, you want to have caring and thinking about the people in the planes. That probably also contributed to why they lasted so long without a plane crash.

    It makes sense, doesn't it? It's a lot easier to enjoy your work environment if you don't hire jerks. :)
  14. Motivation is simple by hey! · · Score: 5, Insightful

    succeed.

    If you are succeeding, and people have a meaningful part in that sucess, and are treated like they have a meaningful part in that success, then you don't have motivation problems.

    Of course, that's like Steve Martin's routine about how you can make a million dollars and never pay taxes. Part one is get a milion dollars, part two is don't pay your taxes. Most of us don't know how to get to step one.

    It's like whistling when you walk past the graveyard, the cargo cult management formulas for improving morale and productivity. I remember once spending a week long retreat with the CEO, in a cabin on a remote island with no electricity, nothing but the senior managers, a Phd management consultant and piles of flip charts. The topic: what is the business we are in. I remember thinking, if the CEO doesn't friggen know, we're in deep shit.

    Incompetence, lack of direction and above dread of that which must not be spoken are like millstones around our necks. Doubt gnaws at us: fear that the terrible secret of how poorly we have managed our commitments will be made public. Anger and resentment eats at us like a canker, patched over with thinning layer of hopeless bravado. We struggle daily through a morass of pointless activity: the bulk of the work we do is cleaning up our messes, shifting blame, or delaying the inevitable.

    Free your workers from these burdens and you won't need any tricks. Tear of the covers on the festering mess and let the light and air in. Don't try to manage the morale problem: you can't without patronizing, and if your workers aren't smart enough to know they're being patronized, they're probably not smart enough to work in IT.

    If you try so hard to make things come out the way they are supposed to, and it doesn't work, perhaps dealing with the way things are wouldn't be so bad. If you are so much less than the sum of your parts, then perhaps you are misusing your parts. Look around with open eyes: things may be bad, but they aren't so bad that they can't be improved. Mere mediocrity would be outstanding in the cesspool of dishonesty and pretense that is business. Our model of success has become exploitation, where there are only two classes of people: winners and suckers. Many have done well by this model. But not you. If you are worrying about motivation you don't have the stomach for that game. Real operators don't need gimmicks, they keep the suckers eating out of their hands until they're done with them. You obviously need a different model.

    In short: Promise little, deliver much. Don't manage the people around you, relate to them. If managing appearances doesn't work, then live by eternal virtues like honesty, fidelity, honor and bravery. Don't think like a manager, think like a primitive barbarian hero: company after all comes from the same linguistic roots as companion: it means people who share each other's bread.

    --
    Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
    1. Re:Motivation is simple by DaveAtFraud · · Score: 4, Insightful

      No mod points so I'll just say, "Superb."

      I worry that the flaw in what you are looking for is the lack of managers with the guts and talent to carry it out. It's so much easier to find an a-hole who will bully people than to find a competent manager who can successfully lead. Sadly, the more incompetent the upper management, the more likely it is that the bullying technique will be rewarded since, to appearances, lots of people working long hours and weekends seems to mean that more is being done than by well motivated people only working reasonable hours.

      Fewer and fewer upper managers (C?O level) seem to understand that the same people who achieve amazing things in a forty hour week can be turned into unproductive drones working sixty hours by their favored "hard charging" overseer. Motivated people will "do what it takes" to get the job done. The same people, beaten up into working "as long as it takes," will accomplish very little. Sad.

      --
      They that can give up essential liberty to obtain a little temporary safety deserve neither safety nor liberty.
      Ben
  15. Re:Ummmmm Yes? by tverbeek · · Score: 3, Insightful
    At the same time, this reminds me a lot of the hilarious series The Office. I mean, just because a boss is trying to be funny and cheer everyone up, doesn't mean he's succeeding...

    Also, just because it's succeeding with some of the staff that doesn't mean it's making things more enjoyable for everyone. Some people might find the photo gags described in the article genuinely embarrassing... is that good for morale? The boss dressing in drag is the sort of thing that's going to be perceived differently by the straight men in the group than by any women or gay men (depending on how the guy behaves, the former might be creeped out by it, or the latter insulted by it). If the boss' idea of "fun" is Ace Ventura, and mine is Harold and Maude, introducing "fun" into the workplace - even if it goes over great with the Jim Carrey fans - is not going to make my job more enjoyable.

    One of the reasons for "professionalism" in a work environment is that it helps to establish a common, neutral social atmosphere. For example, several years ago when a coworker and I started working a lot on weekends - the usual expectations of office conduct set aside - I got to see what this guy was really like (stained Confederate flag t-shirt, fag jokes), which made it more difficult for me to work with him. (And I'll bet that his discovery that I was a fan of the Smiths and the Cure didn't make him any more comfortable working with me.) I'm not saying that a work environment where everyone checks their personalities at the door is a good thing, but straying from traditional standards and encouraging everyone to let their hair down can have unintended negative consequences as well.

    --
    http://alternatives.rzero.com/