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Apple Laptop Reliability Survey
Nikopol writes "The venerable Macintouch site recently released the results and analysis of a survey on Apple laptop reliability." From the article: "Our survey spanned every laptop capable of running Mac OS X, encompassing 41 models sold over seven and a half years. A challenge in ascertaining the reliability of any device is that more time gives them more opportunity to break, so new devices should always look more reliable at first glance. Our survey asked participants when their laptop first needed a repair -- 'first year', 'second or third year', and 'fourth year or later.' These correspond to the duration of Apple's standard one-year warranty, the AppleCare extended warranty program, and any repairs that might happen outside any warranty coverage period. We also asked participants if they purchased AppleCare for their laptop."
I found these sites to be useful in determining where to get the latest deals on used macs:
Make sure everyone's vote counts: Verified Voting
Getting the power connector resoldered was a nightmare though. Apple was only willing to replace the entire daughterboard it sat on, and for about $300. An afternoon of telephone calls turned up the good folks at MacForce, a nice little shop under a bridge in portland. They took a day to resolder the connection for me for $40, a far sight less than what apple wanted. When I replaced the Wallstreet with a G3 iBook, I went straight to them without a second thought.
I bought a PowerBook 12" G4 in mid 2004. No AppleCare.
Hard drive died on me this past October, about 4 months out of warranty.
Instead of paying Apple's $375 repair, I spent $80 on a 60gb Seagate HD and disassambled and replaced it myself, and everything works fine.
After my experiences regarding the PB, my iPod, and my ex gf's iBook, I would never pay for AppleCare - the free service isn't even worth the price so I sure as hell wouldn't pay for it
...and that's all there is to it.
I'm posting this because the other guy who posted with this same info was an asshole about it, and will get modded down (rightfully so).
It's a known issue, and Apple will cover it. Here you go:
http://www.apple.com/support/ibook/faq/
Mikey-San
Karma: +Eleventy billion (mostly affected by watching Celebrity Jeopardy)
Someone on the Apple discussion boards pointed me to DT&T Computer Services. They charge $225 to replace the logic board (with a refurb). I haven't used them, but they're quite helpful on the phone. They also don't charge for the diagnosis. You pay shipping (there and back), diagnosis is free, and then you decide whether to pay for repairs. Also, other common problems (e.g. broken video cables) are cheaper still.
Have you actually talked to Apple phone support about your iBook, or gone to an Apple store? There's a semi-secret about repair options for out-of-warranty portables. The short version is that, except in cases of accidental damage like a liquid spill or drop, regardless of what the problem is it doesn't cost more than about $350 to get your portable repaired.
Here's how it works: there are two ways to repair an Apple portable. It can be done on-site at an authorized service provider, or it can be shipped to a repair depot. For on-site repairs, you get charged parts + labor. This is irrelevant if you're in warranty or AppleCare. If you're out of warranty, things get extremely expensive. Like all computer manufacturers Apple charges high prices for parts, and service providers add a big mark-up.
On the other hand, for mail-in repairs Apple charges a flat fee (again, assuming accidental damage is not the cause). That's right -- a flat fee, no matter which parts need replacing. This ranges from about $275 to $350, depending on which computer model you have. So there is absolutely no way you lost $1600. For =$350 you can get the laptop repaired (iBooks are at the cheap end of the range), and you can buy a better iPod for $300.
The reason you might not have heard about this before is when you take an out-of-warranty portable to an authorized service provider, they have an enormous incentive not to tell you about it. The service provider gets a tiny reimbursement from Apple for facilitating a mail-in repair on your behalf. It's not worth their time, because they have to provide a basic diagnosis and do basic troubleshooting before sending it in (otherwise they lose the reimbursement). If they do the repair in-house they actually can make some money.
So call Apple! Since you don't have AppleCare, they will probably charge you $50 to open a support case. However, I believe that if the support case ends with a paid repair the $50 is refunded.
Instead of getting modded as flamebait I'll just link to PCWorld's 2006 Notebook Reliability and Service Survey where Apple actually remains at the top of the charts.
Hey if I just spent $5,000 on a new computer I'd have a hard time admitting it's a lemon too. ;)
On the other hand, I bought one of those terrible G3 800 mhz iBooks with the faulty motherboards. After having the motherboard repaired twice, I talked the "Genius" at the Apple Store into declaring it a lemon. Bam, free G4 iBook with all the trimmings came to my door the next week, and because I bought the AppleCare warranty.
(Of course, part of it was the *great* service at the Apple Store and the fact that the manager there had the power to give me a free replacement without running it through corporate jerkwads. The actual AppleCare warranty stated that it was only declared a lemon after it fails 4 times. I got a replacement after 2.)
FYI, if you had AppleCare, the HD replacement would have been free. (Because your computer would still have been under warranty.) That's kind of the *point* of the AppleCare program... so judging the extended warranty based on their refusal to service an out-of-warranty machine is a little kooky.
All I know is that after talking with the super-nice guys at the Apple Store, and getting a free laptop, I've happy with my purchase even if it was a lemon at first.
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