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PC Not Booting Until a Different Phase is Used?

2by4 asks: "I run at IT Dept for a small firm, our network room houses production & development servers. Some machines are plugged straight into a strip with no UPS. Here is the Mystery Problem: When the power glitches, the strip machines go down, and some of these machine WILL NOT come up again until I switch them to a new outlet. Once this happens, I can put them back on the original outlet and they will work. Unplugging & replugging on same outlet is not enough. I have seen this on at least 5 machines so far, with independent confirmation. We can narrow the 'fix' to plugging into an outlet of a different phase (there are 3 separate 120v phases powering the room). The symptoms vary from no powerup, to frozen at the BIOS (depends on motherboard make), etc, but consistently, switching to a new phase fixes them. I tried the 'unplug-wait-&-replug' cycle, to no avail. Using a new outlet w/ a different phase is the only solution. Any theories? I assume the new phase is causing something to 'reset', but what? I can provide more details, but I am wondering if anyone has seen this before? I am completely and absolutely stumped. Our power is healthy, lightly loaded, evenly distributed and the power strips are new. I know I should have at least a simple UPS, but this mystery is causing me to lose sleep."

130 comments

  1. Hmm by pclminion · · Score: 5, Insightful
    Have you tried shorting the two power pins of the power plug together? Just tap'em simultaneously with a screwdriver. Maybe a capacitor inside the power supply is charged up and somehow it's blocking the flow on a different phase. If so, it's crappy engineering.

    Obviously, I mean that you should do this with the plug UNPLUGGED.

    1. Re:Hmm by hey! · · Score: 2, Informative

      Well, once the plug was unplugged from its socket, how does the capacitor remember what phase it was plugged in? It's just sitting there holding a DC charge, which of course has no phase to rememeber.

      I generally have the same problem with this entire scenario. If the equipment is designed to work on one phase, once it is disconnected from the wall, how does it keep track of exactly where the sine way should peak? The only thing I can imagine is that there is a battery driven oscilllator whose phase is somehow compared to the line phase. In that case you'd want to pop the battery backing up the oscillator (the mobo battery?).

      --
      Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
    2. Re:Hmm by pclminion · · Score: 1
      Well, once the plug was unplugged from its socket, how does the capacitor remember what phase it was plugged in? It's just sitting there holding a DC charge, which of course has no phase to rememeber.

      Not if there are two capacitors, one on each phase. One might be in a charged state while the other is discharged, that would allow the two states to be distinguishable. It would also depend on the exact moment that the power got dropped. A diode would probably have to be involved somehow. But this is just a wild-ass guess.

    3. Re:Hmm by Anonymous Coward · · Score: 1, Informative

      I worked as an electrician for a time (doesn't pay as much as programming, though :), and sometimes wierd problems can be traced to "loose neutrals". If you could open up a circuit-breaker box, you will see either 3 or 4 main "power" wires, distinct from the ground wire. 2 or 3 of them are actually your power lines, which feed the breakers (you have described a 3-phase system, so you must have 3), while the remaining line is the "neutral". Its purpose in a SINGLE-phase system is to return all the power brought to the load from a single power wire (completing the circuit), but in a two-phase or three-phase system, the neutral only carries the DIFFERENCE of the loads on the other wires. Well, if the neutral wire gets loose (and sometimes this happens in the breaker box, sometimes it happens where power enters the building (the meter), and sometimes it happens at the power company's transformer), all sorts of mysterious voltage swings happen on the main power wires, as different loads are switched on and off the various phases. These can be expected to adversely affect the power supplies in your PCs and servers. I don't know if the consequences include the particular problem described here, but as something to check (loose neutrals), I recommend it. An electrician can also check the actual screws of the wires in the wall outlets (are they REALLY grounded like they should be?). If you can have "isolated ground" outlets installed, I would recommend that, too. Along with the usual surge suppressor and UPS equipment, of course.

    4. Re:Hmm by Neon+Spiral+Injector · · Score: 3, Informative

      My machine at work gets wonky after a power blip. It will not power up until I remove the plug from the wall (or flip the main switch on the PS) and hold the power button on the front of the case. I can actually hear a little squeak from the power supply that lets me know it is ready to go.

    5. Re:Hmm by Trepalium · · Score: 2, Informative
      I suggest you learn how power supplies work. At their most basic level, they consist of a diode and a capacitor. You will not be able to discharge the capacitors by shorting the pins of the PSU because of those diodes. It's far easier to discharge them by removing power from the computer and attempting to power it on.

      I'm not an EE (and only have the absolute basic knowledge of electronics), so I can't really meaningfully elaborate further.

      --
      I used up all my sick days, so I'm calling in dead.
    6. Re:Hmm by pclminion · · Score: 1
      I suggest you learn how power supplies work. At their most basic level, they consist of a diode and a capacitor.

      And an inductor and a switching transistor. I'm not ignorant.. Even built one, once. I was guessing that this particular supply might have some extra circuitry between the wall and the rectifier, possibly for cleaning up the AC waveform. Again, it's a wild-assed guess. Other people have put forth more likely scenarios, involving faulty grounds.

    7. Re:Hmm by bergeron76 · · Score: 1

      I think this is the winner. Your PC Power Supplies are holding a charge (in one of the caps) and when you plug them back in, they are unstable and won't boot.

      When you move them across the room, you've given them adequate time to discharge, and they will power up.

      Try waiting for a longer time before plugging it back into the same outlet. I doubt it's the outlet/phase wiring. I think the culprit is your PC PSU's.

      Gateway's were notorious for this - leave them unplugged for a period of time, and they would suddenly "power up" when turned on (whereas they wouldn't before).

      --
      Don't think that a small group of dedicated individuals can't change the world. It's the only thing that ever has.
    8. Re:Hmm by LoRdTAW · · Score: 1

      One a side note there is no two phase power used for distribution today. The proper term your lookig for is called a 3 wire single phase system (120/240 volts).

      Now as for 2by4's problem:
      Sounds like you have some bad power supplies that are acting up. It is a possibility that that particular phase might have noise on it or "dirty power" caused by other equipment or wiring problems. Some buildings have 277/480 mains(or sometimes in canada 346/600) and then have seperate stepdown transformers throughout the building for 120/208 service. They can cause problems if there are winding failures or are improperly wired (wrong taps). Have you tried using a volt meter and take a voltage measurement on the suspected outlet? I also would like to know how you know that the outlets are on a different phase as they are usually never marked. How many other machines are plugged into that outlet other then the 5? Have you tried plugging another known good machines into that outlet along with the effected equipment and see if it is affected in the same manor?

      A good way to determine if the equipment is on the same phase: get 2 three prong grounded plugs (L5-15 nema standard) on each plug connect a single long wire to the gold looking screw (thats the hot terminal). Now you can connect the two leads to a volt meter or a series of 2 light bulbs (make sure they are wired in series for voltages as high as 240). Now go and plug one plug into one outlet and another plug into another outlet. If you get any power you are on two different phases. If you get no power then you are on the same phase. your setup looks like this : =0-------------[voltmeter/bulbs]---------------0=
      If you use a volt meter, you should see about 208 volts.

      And one more thing. Not all 3 phase systems are the same. Some areas use the 240 delta setup with one phase center tapped and grounded to form the neutral. This gives you only one phase to provide 120 volts. From only two of the 3 hot legs to ground will you get 120 volts. From the third you get about 160 or 170 volts known as the bastard voltage. Sometimes an electrican will make a mistake in a 3 phase breaker box and accidently wire a 120v circuit to the bastard leg. make sure you have between 110 and 125 volts.

    9. Re:Hmm by gwait · · Score: 1

      Sorry guys, but your phase theory is absolute rubbish.

      There is no circuit in the power supply that keeps track of what phase the power line was in when the power went down (nor would there be any good reason to do so, and doing so would cost money).

      Something unusual is happening to the poor chap, but it has absolutely nothing to do with power line phase.

      So, if you unplug the power at a random time relative to the power's sin wave phase, and then plug it back in to the same outlet some random time later relative to same sin wave, you end up back on some arbitrary phase relationship to what you were before.

      Moving to an outlet on the other phase doesn't change anything, you have just as much chance plugging back in to the outlet "at the same phase angle" as it was relative to the original outlet.
      If there is a relationship between phase and the problems this guys' having, you can bet that it is not the absolute phase angle of the power line when he plugs in the PC.

      Tapping screwdrivers across electronics you don't understand just makes you a candidate for the Darwin awards!

      --
      Bavarian Purity Law of Rice Krispie Squares: Rice Krispies, Marshmallows, Butter, Vanilla.
    10. Re:Hmm by marcelmouse · · Score: 1

      When I was an outsourced tech support trog for $BIGVENDOR, holding down the power button after unplugging was part of the ritual we made users go through before mucking about inside the case. Usually, but not always, the fan would twitch when we did this. I always figured that it was the hardware manufactured by a Taiwanese firm and supplied to $BIGVENDOR (among others) that had this feature.

    11. Re:Hmm by EvlG · · Score: 1

      OMG this totally fixed a dead machine I have here.

      Thanks for the tip!

  2. CB by twoflower · · Score: 3, Insightful

    Try resetting the circuit breaker on your "strips".

    --


    --
    Twoflower
    1. Re:CB by Phreakiture · · Score: 1

      Try resetting the circuit breaker on your "strips".

      Only useful if it "trips." :-)

      --
      www.wavefront-av.com
  3. Gateway by gmerideth · · Score: 4, Interesting

    We had a customers Gateway machine that often did that exact same thing. Machine would refuse to boot or crash at the BIOS with invalid memory errors. Swapping the outlet to a plug across the room would cause the machine to boot just fine and stay running for months on end. Even moving the plug back to the original outlet would be fine for a while. The kicker is, it wasn't just the computer. Plugging in his palm would cause the palm to reset while sync'ing and glitch during regular use.

    Our Fluke meter showed nothing special on the line and an APC UPS showed no spikes nor higher than normal voltage levels.

    To this day we call it the haunted outlet and tend to just keep things away from it.

    --
    Why do overlook and oversee mean opposite things?
    1. Re:Gateway by camperslo · · Score: 1

      Using a DVM to monitor the line won't give you much beyond a short-term average voltage, and it may not even do that if you're using it incorrectly.

      Having trouble with the Palm also makes a pretty strong case for it being the outlet or wiring to it. Try replacing the outlet and check for tight connections on it and all nearby outlets.

      There are a number of local problems one can have with power, in addition to those coming in from the outside world.

      1) low-voltage condition under load
      If there is a high-resistance or intermittently high resistance connection at the circuit breaker, in the wiring, or in the outlet, the voltage drop will generally be evident only under load. If you unplug the machine to make the measurement, you've removed the load. Even if the machine is plugged in, if it isn't on, you don't have a failure-condition load. And even if the machine is on, you don't have as heavy of a load as seen when a startup surge occurs. If you lack other test equipment, try loading the outlet with some other high current load (office coffee maker perhaps?) I once lived in an apartment where my computer had problems with crashing and rebooting on its own. It turned out to be the connections on the next outlet back towards the breaker from the one I was on.
      The best way to really see what's happening is to use a dual-channel storage oscilloscope showing what happens as you attempt to power up the computer. Have one channel showing the voltage (hot lead relative to neutral), and the other the current (via use of a current transformer or hall-effect device)

      2) High-impedance ground line
      While it is much more likely to cause crashes/freezes than inability to boot up, erratic operation is possible with ground-circuit problems. Simple home-store testers can show the presence of a ground and confirm that the hot and neutral lines are not reversed. More tests can be run. First see that there isn't much voltage present between the neutral (wide pin) and ground terminals without and with load. An incandescent lamp (preferably large one, I use 60 Watts or more) is a good test load. Now try the same thing with the load connected between the hot and ground lines. The voltage between the ground and neutral lines should be small and about the same as in the previous step. Note- if you're on a ground-fault protected circuit (as is standard for bathrooms and outdoor outlets) this cause the fault-sensor to trip cutting off the power.
      Ground problems can exist from an outlet back to the breaker box, and also from the breaker box to earth ground. A bad building earth ground can cause many problems, including increased risk of fire under fault conditions.

      3) High resistance path from utility transformer neutral
      This is one of the more dangerous local faults in single-phase installations. Typically the utility transformer has a 240 center tapped secondary. The center tap is neutral, half of the 120 Volt circuits go from neutral at the utility box to one side of the transformer winding, the other half go from neutral to the other side of the winding, and 240 Volt circuits go across the two ends of the winding (having a double-breaker because both sides are hot with respect to neutral.
      If the path from the breaker box neutral back to the actual transformer center tap is high resistance or open, the two groups of 120 Volt circuits are effectively in series across the 240 Volt coil. Any higher current load or startup surge on one side causes the voltage there to fall, while the voltage across the circuits on the other leg spikes upwards. If you ever see lights get brighter briefly when some high current load (like a fridge) starts up, there's a problem with neutral path resistance. Since this subjects equipment to above-normal voltages, it can very easily cause damage.

      4) Noisy ground
      Noise on the ground line is always undersirable. It won't usually have much effect if your whole computer system floats at the same noise voltage, but if you have external

  4. HUH??? by voxel · · Score: 2, Interesting

    "Mystery Problem: When the power glitches"....

    then you say:

    "Our power is healthy, lightly loaded"...

    Not contributing to the solution of your problem, but my office doesn't get "regular" giltches like yours seems to, even though our power is "healthy" too.

    Sounds like you need to call your power company.

    --
    Modesty is one of life's greatest attributes
    1. Re:HUH??? by Nasarius · · Score: 2, Insightful
      Sounds like you need to call your power company.

      More likely a competent electrician, if some of the outlets are fine and some aren't.

      --
      LOAD "SIG",8,1
    2. Re:HUH??? by Anonymous Coward · · Score: 0

      The world needs more Commodore 64 referential sigs. Thank you for doing your part.

  5. As an EE student, my professional opinion is: by Anonymous Coward · · Score: 5, Funny

    Gnomes?

    (Flunking, in case you couldn't tell)

    1. Re:As an EE student, my professional opinion is: by lupinstel · · Score: 3, Informative

      Actually I believe that it is Gremlins which are typically the cause of machine troubles. I even have a wikipedia link to back it up. http://en.wikipedia.org/wiki/Gremlin

      --
      Don't blame me, I voted for Cthulhu.
    2. Re:As an EE student, my professional opinion is: by Anonymous Coward · · Score: 1, Funny

      In his defense, he did say that he was flunking.

    3. Re:As an EE student, my professional opinion is: by BushCheney08 · · Score: 1

      Why bother with wikipedia when there's an excellent documentary available on the subject?

      --
      Be a real patriot: Question authority. Think for yourself. Formulate your own conclusions.
  6. Bad ground by Anonymous Coward · · Score: 2, Interesting

    Test the ground line on the power strip.

    1. Re:Bad ground by Anonymous Coward · · Score: 0

      Also, the first track on "October Rust". Stop by your local record store and pop a copy from the used bin into the listening station. (And if your local record store doesn't have any Type O Negative in the used bin, well, what kind of a record store is it, anyway?)

    2. Re:Bad ground by Anonymous Coward · · Score: 0

      first time I heard that track, I thought my stereo was broken. So I say outloud "crap, that sounds like a Bad Ground. Oh," and it ended.

    3. Re:Bad ground by Anonymous Coward · · Score: 0

      It's a shame not many will read your post, it indeed made me scramble. All I could think was "WTF!!"

    4. Re:Bad ground by Anonymous Coward · · Score: 0

      Definitely Bad GROUND. This happens surprisingly often in modern cheap renta-offices.

    5. Re:Bad ground by Anonymous Coward · · Score: 0

      Naw, I saw the "umpty-ump replies below your current threshold" and knew something was up.

  7. Are you sure your power is all the way recovered? by argStyopa · · Score: 4, Insightful

    You mention when your power 'glitches'...brownout or blackout or spike?
    We are a light industrial building in a heavy industrial park, and I swear the power goes glitchy 2-3 times per year.

    We'll get brownout and blackouts, and when the power comes back it SEEMS like it's on, but only 2 of the 3 phases of the A/C actually comes up, meaning (depending on how it's wired at the *circuit box*) some circuits are dead, some are full, and some are semi-brownout (our flourescent ballasts LOVE that half-state.....not).

    That third phase sometimes doesn't come back up for hours.

    I have no idea if this is of any help, that electrical stuff is arcana to me, I'm just reporting what we've discovered.

    --
    -Styopa
  8. The true Mystery by wift · · Score: 2, Insightful

    ... is why you continue notto have a UPSs after several brownouts.

    I think starting the article with "We have since gone out and bought some fairly inexpensive UPS's to eliminate this problem but nonetheless the phase detection has piqued my curiosity ...."

    --
    ....... Thus ends my attempt at wit or whatever
  9. Your power supply's doing its job. by hardreset · · Score: 2, Informative

    Unplug the machine, hold the power button for about 10 seconds, plug it back in. You really don't want your machine bouncing on/off during power problems. Either that or go get a cheap UPS.

  10. What Would Jordi Do? by Akito · · Score: 4, Funny

    Did you modify the phase variance?

    1. Re:What Would Jordi Do? by SpaceLifeForm · · Score: 1

      Good idea, though I suspect
      the problem is really in the flux capacitors.

      --
      You are being MICROattacked, from various angles, in a SOFT manner.
    2. Re:What Would Jordi Do? by Anonymous Coward · · Score: 0

      he would spell his name right for starters...

    3. Re:What Would Jordi Do? by ross.w · · Score: 1

      A focussed tachyon beam with the correct phase variance should fix it

      --
      If my call is important, why am I talking to a recording?
    4. Re:What Would Jordi Do? by pthisis · · Score: 2, Funny

      Did you modify the phase variance?

      Alternatively, try modulating the frequency of the deuterium drive. If that fails, try reversing the polarity of the neutron flow--you'll need a sonic screwdriver (like $10 at Home Depot/Lowe's). If that fails, your dilithium crystals are probably dead and you'll need to find replacements (should take about 60 minutes, minus commercial breaks--you'll need someone in a red shirt to help you, best if it's not a close friend).

      --
      rage, rage against the dying of the light
    5. Re:What Would Jordi Do? by Anonymous Coward · · Score: 0

      Just be sure to run then Jordi opens up that weird cabinet on the wall
      near the warp core. When he opens that up, your f*cked. Then you
      have to yell that theres a coolant leak, and do a "jeordi manouver" by
      rolling under the bulkhead door just in the nick of time.

      Classic :)

  11. Try a voltimeter by ChocoboKnight · · Score: 1

    Have you measured the voltage on the outlets when the computer is not working? . Anything below 100 will not work. If one of the phases is overloaded and thus your circuit not balanced, you'll have a serious voltage drop on the outlets of the overloaded phase.

    1. Re:Try a voltimeter by TheCarp · · Score: 1

      Not always true...

      We were having brown outs a few years back and my PC ran just fine with no glitches, even when I measured voltages as low as 90 volts.

      Not to say that more robust server class machines will do the same, but I imagine at least some of them will... especially for the varying definitions of what class of hardware belongs in a machine room.

      -Steve

      --
      "I opened my eyes, and everything went dark again"
    2. Re:Try a voltimeter by Tyger · · Score: 1

      Success (Or lack thereof) will depend deeply on the power supply. If you have a big beefy power supply that is much more than the machine needs, then it likely won't be as big a problem than if you are running a power supply close to the required level for the load in the system.

      The thing is, when a power supply is running on low voltage, it has to make up for the lacking by drawing more current. This also stresses the power supply components as they have to do more work. Many power supplies will not operate beyond a certain threshold as a safety matter, hence the comment about 100 volt minimum.

  12. Check the Neutral To Ground by getagrip · · Score: 4, Informative

    We just got a 30 amp circuit installed for a 3kv ups. The UPS once powered up had a "check building wiring" light on the back that came on and stayed on. The cheapy circuit tester indicated that the wiring was fine along with an electrician verifying that all the wiring from the panel to the outlet was correct. One more symptom of this area is that light bulbs blow out much more than normal, although the PCs have not had anything unusual happening.

    We had the original electrician who installed the line back out to test. His voltmeter was showing about 20-30V between the neutral and ground. According to code (IANALE), these lines are supposed to be connected at the panel. Apparently without this connection, the two sides coming off the transformer can float in the voltage which may have been responsible for the light bulbs blowing. Once the neutral and ground were connected, the wiring fault light went out on the ups and everthing has since been fine.

    SHORT RESPONSE: Have a licensed electrician check out your circuits.

    1. Re:Check the Neutral To Ground by sakshale · · Score: 4, Insightful
      SHORT RESPONSE: Have a licensed electrician check out your circuits.
      Amen!

      I actually worked on a system where printer interfaces were burning up because an electrician had reversed neutral and ground in the outlet where the printer was plugged in. There was enough of a difference between neutral and ground to damage the interface of the computer.
      --
      For every problem there is a solution that is simple, obvious and wrong.
    2. Re:Check the Neutral To Ground by rf600r · · Score: 1

      Mod this post up; "getagrip" is correct. You have a partially lifted neutral. An electrician must fix it and now.

    3. Re:Check the Neutral To Ground by brunes69 · · Score: 1

      Just an FYI to the parent and also the poster, you can buy a 3 prong electrical line tester from Home Depot or any hardware store for under 10 bucks, which has 3 or 4 LEDs on it, that will tell you exactly what, if any, wiring is wrong in the outlet.

      I found this indespensible when I was shopping around for a house - you never know what you will find in a house that has bad wiring. Always bring a tester, can sometimes save you from wasting money on a home inspection.

    4. Re:Check the Neutral To Ground by Tyger · · Score: 1

      I'm not sure that would have helped. Note the grandparents mention of the cheapy detector saying everything was fine. I read that as being one of those things with the 3 lights. Those only really help with obvious stuff, like open circuits (On any wire) or reversed wiring. I don't think it would show anything abnormal where the neutral and ground wires were both connected, but not properly wired at the box as mentioned in the grandparent.

    5. Re:Check the Neutral To Ground by Lehk228 · · Score: 1

      you can check something like that yourself with a multimeter, though if you didn't already know you could i wouldn't recommend trying it.

      --
      Snowden and Manning are heroes.
    6. Re:Check the Neutral To Ground by getagrip · · Score: 1

      You are absolutely correct. I went to home depot, got the cheapy yellow tester with the 3 leds and plugged it in. It indicated everything was fine. But the 3kv ups still had its wiring fault light on. So I take that to mean that the little testers will find really bad faults but not more subtle ones. The building I am in is over 100 years old and used to be used for manufacturing. The transformers may have been wired a bit differently to supply power to the three phase motors and thus, were not wired 100% correctly for modern day office use. Also, I cannot imagine that the phase would have anything to do with a power supply or computer getting "stuck" It would seem much more likely to be a grounding or voltage issue. For example if the voltages on the phases were floating relative to ground, the neutral on one circuit might be much closer to ground voltage than the others. But then again I Am Not A Licensed Electrician. Really, it is worth it to bug your management/building owner/HMFIC to get someone competent out to look at it. Also, if you have any UPS's (ours is APC) check all the indicators and diagnostics on it. If it is indicating a wiring fault, you will have concrete data about the problem. If you point out to management the replacement cost of all the hardware along with data recovery expenses if and when the systems fry, they might be more willing to pay for an electrician.

    7. Re:Check the Neutral To Ground by TheSHAD0W · · Score: 1

      Just a note - "connecting the neutral and the ground" does NOT mean you should short the neutral to the ground at the outlet. Doing so would be a good way to melt wires and start fires. Get an electrician to fix the problem.

    8. Re:Check the Neutral To Ground by unitron · · Score: 2, Informative
      "We had the original electrician who installed the line back out to test. His voltmeter was showing about 20-30V between the neutral and ground. According to code (IANALE), these lines are supposed to be connected at the panel."

      Depends on what you mean by panel.

      The "ground" (the green or bare wire, which under normal conditions carries NO current) and the "neutral" (the white wire, which DOES carry current in a 120 Volt circuit and should be assumed to carry current in all others for safety's sake) must be bonded together (and bonded to the building ground rod or ground system) AT THE METER (service entrance), and everywhere "downstream" of that the neutral MUST be separate and insulated from ground.

      --

      I see even classic Slashdot is now pretty much unusable on dial up anymore.

    9. Re:Check the Neutral To Ground by Anonymous Coward · · Score: 0

      > which may have been responsible for the light bulbs blowing

      I've worked as an electrician for over 20 years, and I don't see how an ungrounded neutral could cause a problem with light bulbs. Ground is not connected to the bulbs and the voltage between the three phases and neutral is always 120V which is what the light bulbs see.

      > two sides coming off the transformer can float in the voltage

      There's still 120V between the neutral and each of the three legs even if the voltage relative to ground changes.

      I bet that the electrician fixed something else that fixed the problem with the lights.

    10. Re:Check the Neutral To Ground by sjames · · Score: 1

      SHORT RESPONSE: Have a licensed electrician check out your circuits.

      Absolutely! By doing that, you found and fixed a genuine safety hazzard.

  13. ALL devices and connections to the same ground by Futurepower(R) · · Score: 2, Informative

    As someone already said, when you have weird electrical problems, suspect the ground. Remember that ALL devices and connections on a computer system need to be connected to the same ground. The exception to this is Ethernet network connections, which are very well isolated.

    Printers must be connected to the same ground, for example. Check the integrity of the ground; their should be low resistance, as measured with an ohmmeter after you have turned off the power, of course.

    Also suspect that there is some weird voltage riding on the power. Is your power clean? The only way to check this is to look at it with an oscilloscope. Oscilloscopes make an instantaneous on-screen graph of the voltage.

    All computers should be connected to battery backup power supplies, too of course.

    1. Re:ALL devices and connections to the same ground by 2by4 · · Score: 1

      Ground is shared by all 3 phases. I've measured between neutral & ground & hot & ground on each of the 3 available phases (at the outlet & breaker box) and all is well. The Home Depot circuit tester shows all ok as well. I have not used an oscilloscope on it, that may yield some interesting clues. I shall try that. (I'll have to haul my museum piece of an oscope into work for that one). Thanks.

    2. Re:ALL devices and connections to the same ground by Futurepower(R) · · Score: 1

      Something sounds as though it needs to be investigated. Generally, three phase power is for industrial uses, in which noise and small fluctuations don't matter.

      Certainly all computers must be plugged into a battery backup power supply. The loss of data is far more expensive than the $20-after-rebate cost of a UPS. If Windows XP writes garbage to its registry file, it can be impossible to recover cheaply.

      Sometimes PC power supplies don't reset from an error condition until they are unplugged for a minute, or long enough to drain the capacitors. Unplugging and turning the computers on would drain the capacitors quickly, as someone already said.

      You imply you are using a power strip, and not a surge protected power strip. The latter is necessary to protect from voltage spikes that can confuse the electronics because they can sometimes be seen as noise on the data lines. You would like to have a small noise filter in your surge protectors, too. A Motorola handbook said that 800 volt spikes can be expected on a 120 volt line about once a month.

      It's important to measure the resistance in the ground line. (After the power is off, of course.) Alternatively, you can measure the voltage drop under a load like an incandescent lamp.

    3. Re:ALL devices and connections to the same ground by Paul+Jakma · · Score: 1

      The exception to this is Ethernet network connections, which are very well isolated.

      Nope, no exception. It's quite important to make sure equipment connected via electrical ethernet has common ground.

      --
      I use Friend/Foe + mod-point modifiers as a karma/reputation system.
    4. Re:ALL devices and connections to the same ground by pyite · · Score: 1

      Not sure if you realize this, but Ethernet over copper is not referenced to ground. Look on any NIC, the RJ-45 jack is connected to an isolation transformer. I'm not saying establishing common ground is not a good thing to do, I'm just pointing out something you may not have been aware of.

      --

      "Nature doesn't care how smart you are. You can still be wrong." - Richard Feynman

    5. Re:ALL devices and connections to the same ground by cowbutt · · Score: 1
      Seconded. I have a PC here which, after a mains glitch, sometimes fails to start, even after disconnecting the PSU from the mains for a whole day, or even disconnecting the PSU from the motherboard.

      The last time this happened, I disconnected the PSU from the mains and the motherboard and reluctantly started stripping it for parts. Whilst removing the AGP graphics card, the motherboard-mounted LED to warn that the motherboard still had power started flickering on and off (eek!)

      I hurriedly started yanking cables from the back, and I'm pretty sure the LED went off when I yanked one of the cables from my externally-powered USB hubs. I reconnected everything back up, and it started first time. My hubs are no longer externally-powered, and I've had no problems since, touch wood.

    6. Re:ALL devices and connections to the same ground by Anonymous Coward · · Score: 0

      > via electrical ethernet has common ground

      Not at all. Some of the other Ethernet competitors were referenced to ground and didn't work at all in industrial settings. We switched to Ethernet in 1987 for our plant just because it isn't referenced to ground. The thicknet at the time used an isolation transformer, like the newer thinnet. The only ground was where you grounded the shield in one location. Our two buildings had an almost 40V different ground potential. It would supply enough current to light several LED's continuously, but Ethernet worked just fine.

      Also, the new twisted pair Ethernet, like RS-422, is differential. The reference is the other signal so it doesn't matter how far (within reason) the pair of signals are above or below ground. This is also how you power equipment off of your Ethernet cable with POE. The differential receiver on the Ethernet card rejects the DC component of the signal.

  14. Phase balance? by redelm · · Score: 3, Informative
    Three-phase power is kinda screwy and needs to be kept balanced. Is the high-drawer that justifies three-phase running during these restarts? If one leg is overloaded, it can get dragged down and the return path overloaded. Check your neutrals, grounds and voltages.

  15. Just Happened to Me by mlmitton · · Score: 2, Informative

    Boy, talk about the long arm of coincidence. This just happened to me *last night* with my Replay TV. It wasn't showing any life whatsoever, but I checked other devices in the same outlet and they were getting power. So I figured the Replay TV was cooked. I pulled it out, and thinking I might try and fix it (i.e., kick the damn thing a few times) I plugged it into a different outlet and it worked just fine. I took it back to the original outlet, and it works just fine. This hardly answers your question, but another data point never hurts.

    --
    "My girlfriend's got sodium laureth sulfate hair."
    1. Re:Just Happened to Me by jesup · · Score: 1

      Replays sometimes get touchy about booting. See AVSforum.com for examples. Often, this is due to either a) the drive starting to die, or b) the power supply is starting to die, or c) the IDE cable is loose/bad, or d) the power connectors between motherboard and PS are arcing/glitchy/resistive (this has been seen a number of times, often with discoloration).

      If it gets really bad, and a different HD doesn't fix it, there's someone who repairs them as a business who's on avsforum all the time, and also sells replacement power supplies.

      Great boxes; we have 4. One other was blown up by lightning, and another had a PS die.

  16. Thank you! by Anonymous Coward · · Score: 0, Funny

    BOFH excuse #3456 (Phase of the moon) can now be supplemented by BOFH excuse #3456b (Phase of the power supply).

  17. Get at least a cheapo UPS by Curmudgeonlyoldbloke · · Score: 1

    If power's coming and going that often you need something. As well as handling short power-outs without any problems, even the consumer-level ones can provide some monitoring of the input voltage. If you're having trouble getting the cash signed off, "I can't start this machine without it" should help.

    However, it does sound though like you need to get someone competent to check over the electricity supply. I'm not, and neither are you. I'm assuming that you're in the US (from the 120v comment) and I'm surprised that having outlets on three phases in one room in an office environment isn't against the building regulations over there. I suspect that all it needs is someone to plug a machine with dual PSUs into two different phases and a bit of dodgy wiring for some very interesting results.

    If your boss won't stand the cost of that you might want to check out your health insurance plan.

    1. Re:Get at least a cheapo UPS by MrShaggy · · Score: 2, Informative

      Usually 3 phase outlets are completly different looking plugs. If that is the case. It could be that the a phase is on one side, and b phase is on the other side of a panel. I would go along with what other people have said. Power will get you without out you knowing. If you know what you are doing. Make sure the all the phases are good and tight. Especially the neutral. If you are using 3 pahse, you might read up on it a bit. That would make sense. (If you havent already). IF you have an electrician come in, then you can blame them. Besty 100$ OR so you will spend. If you think that you can do this on a couple of machines. Try different ones in different strips. Use a differnt extension cord to the wall. See if there is still your problem. It oculd be a loose grounhd or neutral in the strips themselves. Make sure that you follow the adivce in balancing the load. Not sure your production numbers. If you have 6 pcs, make sure that there is 2 in each phase. You get the idea. The other piece of useful stuff that you might use is a digital ammeter. This will tell you how much power that you are drawing on each leg. You can make sure that you are balanced. I'm sure that there are some that are digital and soime that even have a little pager-like gadget that goes with you. Then its easy. I work in the entertainment industry and I use phase all the time. The big movie lights are upwards or 12kw of light. Its very critical to balance the load. Especially for generators. The easiest way is to get some big worklights that you can plug in and leave on to balance it out. Im sure that there are others.

      --
      I have mod points and I am not afraid to use them.
  18. This happened to me once by Celarnor · · Score: 1

    This happened to me once with my old Suse box. The really strange thing was that it's plugged into the same outlet as my other computer, and it didn't seem to have any problem at all. After it started working again, I just wrote it off as one of those things beyond my comprehension. Useless, I know, but at least you know it's happening to people on the residential end.

  19. Me too... with AC adapters by dal20402 · · Score: 1
    Something very similar happened in my Mom's condo, with two different 65W PowerBook power adapters. They would stop charging the 'Book whenever the paper shredder was turned on. In order to get them to work, they'd have to be plugged into a different circuit... then we could plug them back into the original circuit and they'd work OK until the next shredder use.

    Ultimately, both of them quit working altogether. IANA[electrician] and she didn't feel like hiring one, so I just got her another adapter and she unplugs it before using the shredder. I'd love to hear someone explain well why this would happen, though.

    1. Re:Me too... with AC adapters by Lehk228 · · Score: 1

      replace the shredder it appears to be making some sort of mess with the electrical circuits and might even be a fire hazard

      --
      Snowden and Manning are heroes.
    2. Re:Me too... with AC adapters by paultwang · · Score: 1

      My old shredder also dumps a generous amount of EMI, which sometimes disables my external keyboard. It is probably due to the AC motor.

  20. Drain the Power Supply safely. by cravey · · Score: 4, Informative

    I've run into this type of issue several times. The issue is'nt so much moving the plug, it's that the MB maintains power for up to a couple of minutes after the power is lost. If the Power glitched, the MB may be in a non-useable state. The way I solve the problem is this:
    1) Unplug the Power supply.
    2) Hold down the power button (on the front) for 10 seconds.
    3) plug in the power supply
    4) Turn on the computer.

    I solve this issue with most of my systems by connectiong them to a UPS. Some crash on their own so often that they're not worth a UPS.

    1. Re:Drain the Power Supply safely. by sycotic · · Score: 1

      I was going to start my own post but my experience kind of relates to what you have said.

      Here at work I have noticed that when some older IBM machines don't power on properly..

      I unplug the power cable from the back of the machine and wait 30 seconds, the power supply makes a kind of discharge sound which hard to explain but you'd know it if you heard it.

      Then we just plug the power cable back in and the machine powers on without delay :-)

      --
      -- If I were a fish, I'd be wet
    2. Re:Drain the Power Supply safely. by Anonymous Coward · · Score: 0

      Also note that some AT power supplies have circuit protections that reset after either being unplugged for n-time, or the power cord being removed FROM THE POWER SUPPLY END and then replaced.

    3. Re:Drain the Power Supply safely. by apprehensivedotnetgu · · Score: 1

      My UPS is such a POS that when I shoot my USP in CS:S it FUBARs my CPU, then some AWP whoring FNG gets a HS on me when I am practically AFK.

  21. Sounds like it could be a grounding problem by relifram66 · · Score: 4, Insightful

    This sounds like it could be a ground problem. I'd check (if you have the capability) the hot-to-ground and the hot-to-neutral with an oscilliscope on the effected outlet. Barring that you can check it with a multimeter, you may find that the neutral or the ground is inductively coupled to a hot phase.

    Some other things to check:

    The continuity between the outlet and the electrical box (all three wires).

    That your grounding rod is correct for the type of soil in you area.

    A different power supply.

    Also, like a previous poster noted, try shorting the input to the power supply (when it is unplugged), that may give you a temporary fix.

  22. Grounding problem and testing by WasteOfAmmo · · Score: 2, Insightful
    As a couple of others have pointed out:
    • you may well have a grounding problem either on the strip or the outlet that the strip is plugged into.
    • when a computer is in the "won't work on this strip" state: unplug it and ground each of the 3 terminals momentarily. You can do this by simply touching all three prongs to the metal face plate of a switch or plug. (this is similar to the suggestion that someone gave about shorting out the prongs with a screwdriver but better). Then try the computer. If this works then you may have a floating ground on the strip or somehow voltage is getting induced onto the ground.
    • you can buy a simple tester to test the wiring on a duplex plug. Home Depot usually caries them for less then 10 bucks. The plug into a 3 prong outlet and have 3 lights on them (2 orange and a red if I recall correctly). Depending on which lights light up tells you about the wiring and suggests what the problem is. I have even found high resistant neutrals and other such strange wiring problems with it.
    Of course once you have tried this (or not) and have a better idea where/what the problem is, it is time to call a qualified electrician.

    Merlin.

  23. Re:Are you sure your power is all the way recovere by Marxist+Hacker+42 · · Score: 1

    Had this problem in my parent's house TWICE. The first time was that over 20 years of use, one leg of the mains had worked it's way loose from the screw holding it to the main switchbox. The second time was a halfway blown transformer on the pole. Didn't even think of this as a possible problem for TFA until you said something.

    --
    SJW: a person who perceives an injustice, and while correcting it, commits a greater injustice.
  24. Bad Power by Renraku · · Score: 2, Interesting

    There should be some kind of inline tool that measures the 'quality' of the power coming from the line and flowing into devices. It could have like 5 levels or so and you could check the outlet for problems during real-time use. It could have a bunch of different functions, you know, like checking for electrical problems at the same time.

    Unclean power is the problem that causes more crashes than people would like to admit. I've had my parents on the other side of the house start a vaccum cleaner and I've bluescreened at the same time..quite a few times..before. Obviously not a coincidence.

    --
    Job? I don't have time to get a job! Who will sit around and bitch about being broke and unemployed then?
    1. Re:Bad Power by TeknoHog · · Score: 3, Funny
      I've had my parents on the other side of the house start a vaccum cleaner and I've bluescreened at the same time..quite a few times..before. Obviously not a coincidence.

      Obviously, your electrical system can only support a finite amount of suction at a given time. Consider switching to an OS that doesn't bluescreen ;)

      --
      Escher was the first MC and Giger invented the HR department.
  25. I have the same problem with a laserjet 4000 by HotNeedleOfInquiry · · Score: 1

    It will not come up after being powered down. Haul the damn thing into the lab, turn it on, works fine. Haul the damn thing back to the printer station, comes back on ok. Power is fine at the printer station. Laserjet 5000 at printer station does not have the same problem. Other Laserjet 4000's don't have the same problem.

    --
    "Eve of Destruction", it's not just for old hippies anymore...
  26. Hmm-Willy Watt says... by Anonymous Coward · · Score: 1, Funny

    "Obviously, I mean that you should do this with the plug UNPLUGGED."

    Man! You're just trying to take all the fun out of electricity, aren't you?

    1. Re:Hmm-Willy Watt says... by Anonymous Coward · · Score: 1, Funny

      Hmmm, I think he's trying to take the electricity out of the fun!

  27. I had a weirder one by JohnnyGTO · · Score: 1, Interesting

    Seems that every computer connected to this old Thinnet network would eventually fail, either the motherboard or the network card. I found out the hard way if you grounded yourself to the case you got a good 70vAC shock!!

    After a bunch of head scratching I tracked it down to one PC plugged into a floor outlet. Seems the outlet was cracked and had a carbon trace from the Hot to the Gound on its face. Got 4 year support contract with an AZ tribe for finding that one :-)

    --
    Si vis pacem, para bellum! For evil to succeed good men need only do nothing!
    1. Re:I had a weirder one by smbarbour · · Score: 1

      I've experienced a similar situation. When I worked for a school district, we had a computer lab that the computers were plugged into power strips that were plugged into outlets in the floor (the computer lab was originally the sewing machine room of the home economics classroom.) When we were working on the computers we discovered that the tables were slightly "charged". Apparently, the wax that the custodians used on the floor over the years turned out to be a halfway decent conductor. We moved the computers to the wall outlets after that.

  28. here's some maybes by Anonymous Coward · · Score: 0

    sounds like you have one hot ac switched in your sytem, way back at the box perhaps, or at some junction (bad splice some electrician hid during install?). Besides that, can't tell ya. It's also possible you have a section of wire underneath the insulation that is so bad you get intermittent failures on that circuit. I've seen it happen just from a kink in the wire that was straightened out and used during installation. Cold, it worked,showed clean with an ohm reading, no breaks. Once some line resistance built up from plugging something in, it got a teeny bit hot and the break worsened, leaving intermittent or no workee.

  29. Power problems by Anonymous Coward · · Score: 0

    I had this kind of trouble before: moving the computer to work to show a (very critical btw) presentation to a class and the computer hanged after BIOS... bringin it back home to find out it was working perfectly. It had no excuses other than some power issue, but other computers just worked fine on same outlet.

  30. Evil Ground Loops... by mengel · · Score: 1
    Spooky stuff like this is usually bad grounding. The machines in question are connected to each other, right? (network? serial port? some such...) and the ground voltage is different, causing current through the system when the others are up but its power is off.

    I'd look into the docs on the UPS you have to see if there is a way to hook up a ground lug on the *output* side of the UPS to tie it to building ground. I'd also get one of those testers over at Home Depot to see if your outlets are all actually grounded.

    I bet if you leave it plugged into the wall, and unplug the *other* connections (network, video, etc.) for a few seconds, it will come up.

    --
    - "History shows again and again how nature points out the folly of men" -- Blue Oyster Cult, 'Godzilla'
  31. The List by Ed+Almos · · Score: 3, Informative

    1) As other have pointed out, bad grounding on one or more phases.
    2) Bad neutral on one or more phases.
    3) Voltage drop on one or more phases.

    For the first three get an electrician out, don't mess around with three-phase power.

    4) Electrical noise on one or more phases, this may not be caused within your computer room.
    5) Equipment connected on different phases affecting each other, for example a printer on phase A and a server on phase B.
    6) Borderline power supply in a machine affected by one or more of the above conditions.
    7) Faulty power strip(s).
    8) Incorrectly wired plug(s) or socket(s).

    Ed Almos

    --
    The more corrupt the state, the more numerous the laws. - Tacitus, 56-120 A.D.
  32. Re:Are you sure your power is all the way recovere by Profane+MuthaFucka · · Score: 2, Informative

    Your parents must have very very unusual power. Three phase power is hardly ever found in houses. In the US, we don't even have two phase power - we use a single split phase.

    --
    Fascism trolls keeping me up every night. When I starts a preachin', he HITS ME WITH HIS REICH!
  33. Use a power quality monitor by nelsonen · · Score: 1

    Buy or rent a power quality monitor, such as those from Dranetz. You probably will find your power isn't as clean as you thought, or your building is wired wrong.

  34. not phase, but ground? by Mr.+Slippery · · Score: 1

    I would venture that the problem may be a bad ground on one circuit. I have seen problems where a computer plugged into a peripheral, say a printer, would crash if the peripheral was on a different power circuit, due to a problem with ground and neutral not being connected (or something like that).

    It's been a long time since high school electronics, but I could see a grounding-related problem more simply than a phase-related problem.

    --
    Tom Swiss | the infamous tms | my blog
    You cannot wash away blood with blood
  35. This Post Needs More Attention by CMiYC · · Score: 1

    This comment needs more attention. Look at the larger picture here. You have identified a solution without identifing an issue. You say the solution is to change "phases." But what is the problem?

    My first reaction to the parent question is what do you mean by "different phase." Do you mean your server room is fed off of 2 or 3 phase power? And that some outlets are fed off of different branches? Or do you mean you change to a different circuit?

    What is likely is that certain voltage rails aren't settling out and isn't allow your power supply to raise the power-good signal. Or in the case of partially booting systems, isn't bringing all of its rails up correctly. Why does moving to a different outlet change this? How long does it take to move?

    It is more likely the process of moving, the time involved or how you connect/disconnect things are allowing capacitors in the PS to discharge.

    Anyway. I do not think you have correctly identified the behavior, but somehow you already know the solution.

    The post provides a good solution. Unplug and "turn-on" the machine, then plug it back in.

  36. Re:Are you sure your power is all the way recovere by Marxist+Hacker+42 · · Score: 1

    It was two phase- did I say anything different? But the result is the same- the circuits on the phase that was blown on the transformer or the phase wire that had worked it's way loose went out, or rather browned out, while the other phase stayed good.

    --
    SJW: a person who perceives an injustice, and while correcting it, commits a greater injustice.
  37. Re:Are you sure your power is all the way recovere by Lehk228 · · Score: 1

    in the US almost every house if not every house has 2 phase current for the 220 outlets powering heavy appliances such as washers, driers and dishwashers. Commercial and industrial facilities get 3 phase and get higher voltage connections used for heavy equipment.

    --
    Snowden and Manning are heroes.
  38. Ground Problems by seanellis · · Score: 1

    I concur with the others who have talked about ground problems, but here's an extra question:

    Is the computer plugged into anything else when it's being glitchy? Printer? LAN? Modem? It may be that there's a difference in ground potential between the computer and the peripheral that's causing a current flow between the two.

    If not, ignore the above but check the grounding anyway.

  39. Re:Are you sure your power is all the way recovere by Tyger · · Score: 1

    That is not two phase power in the same sense that there is three phase power. That is what is called Split Phase power, but it is still technically one phase.

  40. Is the phase thing a red herring? by Grab · · Score: 2, Interesting

    (Or some other kind of scarlet swimmy thing...)

    Turning off and on at the same mains outlet will generally be "off, count 10 elephants/mississippis, on". Moving outlets usually involves physically moving the damn thing around, or unplugging a wire from one socket, taking the wire across the room and plugging it in somewhere else. Consider the time it takes to do this - could the power-off time be the significant factor, and the phase thing is a coincidence?

    Or on a similar theme, how about disconnecting the mains cable (and waiting some time) so that the mobos are fully powered down? That happens naturally when you disconnect the cable and plug it in somewhere else. Maybe try repeating the same action, but on the original phase.

    Not to doubt the fault-finding you've already done, but just adding a bit of devil's advocacy to suggest possible alternative situations with the same symptom.

    Grab.

  41. Re:Are you sure your power is all the way recovere by RedLeg · · Score: 1
    In the US, we don't even have two phase power - we use a single split phase.


    Um, Wrong.

    We definitely have the power, it may not be universally connected residentially.... If you have 220 in the house (typically for an electric stove or a clothes dryer), you have two phase coming in from the street.

    You may also have multiple phases coming in if you have a higher load. This office is that way.

    The multiple phases may not be wired, but they are definitely available. I looked into setting up a 3-phase circuit to power an old SparcServer 2000E in my garage at one point. I had everything I needed for 2-phase, not for 3, and it was going to cost a bomb to bring in from the street. A colleague has a Cray running in his dining room (and an $800/month power bill), and it is definitely on 3-phase.

    BTW, I think the previous posters observation about loose neutrals sounds like the most likely cause in the house. Call in a competent electrician. He can tell you whether you or the power company has the problem.

    --RED
  42. Re:Are you sure your power is all the way recovere by pyite · · Score: 2, Informative

    If you have 220 in the house (typically for an electric stove or a clothes dryer), you have two phase coming in from the street.

    Not really. House 240V power is created by connecting one phase of a three phase feed to a transformer with a center tapped output. The center tap is grounded and voila, you get split phase 240V power. It consists of a ground, plus one leg at +120V and the other at -120V, referenced to ground of course. Take the potential across the two of them and you get 240V. While these legs are separated in phase by Pi radians, this is not what is referred to as two phase power.

    --

    "Nature doesn't care how smart you are. You can still be wrong." - Richard Feynman

  43. Solution. Wired wrong by jskline · · Score: 2, Insightful

    Have an electrician come in and do some wiring checks and fixes. You have a combination of two problems causing you to see this.

    1: You have poor to non-existent grounds on one or more of the phases. This can be tested for by the electrician.

    2: The HOT and Neutrals are swapped around and generally this isn't an issue except that *modern* power supplies are getting cheaper and cheaper and this usually means cutting out *some* parts like full-wave bridges for half-wave diode sets, and similar tricks. This then makes the circuit more effected by incoming AC and it's phase against ground or what little there is of it. (hence the reason for #1) There more than likely is a potential difference between the neutral and ground that is excessive and this is causing a cap-start circuit to ignite the switching and hence, a dead PS.

    Cheers;

    --
    All content in this message is copyright (c) 2008. All rights reserved. RIAA is prohibited here.
  44. Comment removed by account_deleted · · Score: 1

    Comment removed based on user account deletion

  45. Re:Are you sure your power is all the way recovere by Tyger · · Score: 1

    I have a friend that has 3-phase to his house as well. He had to pay an arm and a leg for it because his neighborhood just had a single phase delivery since it was residential, and residential is based on a single phase power. Yes, most residence are single phase power. While it is true there are two seemingly different phases that give a potential of 240 volts between them, that is still one phase. It's called Split Phase. The fact that the differential voltage is exactly twice normal voltage is how you can tell. Using 2 phases of a 3 phase system gives you 207 volts. A true 2 phase system (As opposed to just using 2 phases of a 3 phase system) have the phases 90 degrees out of sync, which is completely different.

  46. When that happens again by Anonymous Coward · · Score: 0

    Unplug the server(s) from the wall, press and hold the power button on the server for 5-10 seconds, and then try again. The PS often stores a residual charge that needs to be discharged before power up (also before removing components from the mother board).

  47. Re:Are you sure your power is all the way recovere by Profane+MuthaFucka · · Score: 1

    If you've got 220, then you most certainly have your power coming from a center tapped transformer coil. That's a single phase, and you get 110 volts if you hook up one side or the other to the neutral. 220 comes from the two hot wires.

    Check Wikipedia.

    --
    Fascism trolls keeping me up every night. When I starts a preachin', he HITS ME WITH HIS REICH!
  48. Re:Are you sure your power is all the way recovere by Profane+MuthaFucka · · Score: 1

    The original posted said that 2 of the 3 phases would be on, and the 3rd phase would be down. You said you had the same problem, so actually yes, you did say something different.

    Also, if you are in the US, you've got single split phase. If you're in Europe then you have two phase. Are you sure your parents have two phase? How much do they pay for that?

    --
    Fascism trolls keeping me up every night. When I starts a preachin', he HITS ME WITH HIS REICH!
  49. Might be due to current leakage or stray EMF by GrpA · · Score: 2, Insightful

    I've experienced similar problems in the past, due to current leakage. Especially with different phases, but also commonly with poorly grounded devices or devices which had peripherals or cables running close to sources of high levels of common mode noise.

    Most commonly, when plugged into a peripheral or another device which is separately powered or grounded.

    What was happening was small amounts of current leaking in through peripheral components was affecting the power supply... Usually to stop them starting up. ie, hit the power button, no start, no lights. The leakage was in the micro-amps region, but was enough to leak back through the motherboards into the power supply, and cause a false fault condition reading on start up, and the PSU would shut down before it got started.

    The solution? In one instance, I decoupled the power rails. In another, better grounding. Another? Changed phase. The best solution was usually to find a better power supply that wasn't affected, but was not always possible.

    Often in these circumstances you can feel the current leakage, as it's often at high voltage but very low amps. Sometimes it feels like a slight tickle when you touch rivets on the case.

    Additionally, I've also encountered similar problems due to engineering faults, where a high impedance section of the circuit was acting like a radio antenna and was getting enough "reception" of a local signal (any strong electromagnetic radiation source) and causing a fault condition on power up that was not present during normal operations (when the applied signal was significantly stronger than the picked up signal).

    Solutions there include EMF shielding and redesigning the circuits.

    Problems like this are difficult to diagnose, as they are not always obvious, and there is very little you can do to test or troubleshoot directly. Often it involves experience and a little lucky guesswork.

    GrpA

    --
    Enjoy science fiction? "Turing Evolved" - AI, Mecha, Androids and rail-gun battles. What more could you want?
  50. O-Scope Warning !!!! by fluffy99 · · Score: 2, Interesting

    If you opt to test the outlet with an O-Scope, first find out if the ground pin on the cord is tied to the ground on the o-scope inputs and chassis! Most analog, corded models are and you run the risk of putting 120-volts on the chassis or shorting the outlet through the o-scope. More than a few amateur electronics techs have missed this feature and blew up an o-scope or shocked the hell out of themselves. Electronic techs often use isolation transformers to protect the equipment and themselves for this reason.

    1. Re:O-Scope Warning !!!! by rcw-work · · Score: 1
      you run the risk of putting 120-volts on the chassis or shorting the outlet through the o-scope.

      Also note that oscilliscopes typically have very high-impedance inputs, that will work perfectly well with some megaohm resistors in series with the test leads. Worst case, it may show a lower amplitude wave, but the waveform will be preserved. At 377V (peak to peak voltage for 120V RMS), the most current you can pump through a 1 megaohm resistor is 377 microamps, which should be safe.

      And of course, make sure your oscilliscope is rated for at least 400V peak to peak voltage.

  51. Wikigremlins by fm6 · · Score: 1
    Gawd, that article has more speculation and second-hand information than any Wikipedia article I've seen. The problem with Wikipedia is not the gross inaccuracies (those get corrected pretty quickly — most of the time). It's the poorly researched and hard-to-disprove "facts" that are left in in the name of NPOV.

    Anyway, Gremlins only fiddle with airplanes.

  52. At pixelvision we always blamed by skintigh2 · · Score: 1

    solar flares.

    What I would do is go to my toolbox and get my $2 outlet tester and bring it to work the next day. If that turned up nothing, I'd go with an exorcist.

  53. Yes, exception by Anonymous Coward · · Score: 0

    Ethernet specifies 1500V dielectric isolation on all equipment. You can see the isolation transformer package on most ethernet cards, although some RJ-45 jacks have this built into them.

    This is a surge rating, not continuous, but you can tolerate some pretty extreme ground abuse.

  54. Ice Cream by pete-classic · · Score: 1

    I'm reminded of the (apocryphal, but instructive) story of the car that starts or fails to start depending on the flavor of ice cream the driver chooses.

    You seem to have focused on the phase of the circuit the same way the driver in the story focused on the flavor of the ice cream. Try to think of your problem more in terms of the facts, and less in terms of your hasty conclusions.

    -Peter

  55. It's not GNOME by tepples · · Score: 1

    Gnomes?

    KDE would have the same problem.

  56. I have had the same problem by Guspaz · · Score: 1

    I have had the same problem with my notebook. When I plug it in to certain plugs, it refuses to draw power from the AC, and beeps very loud very fast until I unplug it. If I plug it in to a different plug, it is fine, and then when I put it back in the "problem" plug it is fine again.

  57. It's Geordi by Anonymous Coward · · Score: 0

    Your geek license is revoked.

  58. Try troubleshooting not fixing. by Propaganda13 · · Score: 1

    NEW != work correctly. Just because you bought something new doesn't mean it can't be the cause of your problem. Did you actually swap strips?
    Healthy != glitchy If you had healthy power, you wouldn't be losing it.
    It sounds like this only happens when you lose power. Correct? Is it a blackout, glitch, or brownout?

    You have 5 computers that display these symptoms. What do they have in common?
    Same circuit? Same powerstrip? Same outlet on strip? Same model of server? Same PSU? Do you put the problem computer back in the same outlet?
    Does a trouble computer display the same symptoms when plugged into a different strip or a different circuit in a new area?

    If you can recreate the problem on a different "healthy" circuit then it's probably the server otherwise it's usually the strip or circuit.
    Of course, it can be additive: Poor circuits + poor PSU = glitches where a better PSU or circuit will cover the weakness of the other.

    1. Re:Try troubleshooting not fixing. by WaterBreath · · Score: 1

      Healthy != glitchy

      I think maybe instead of "healthy", what he meant was "clean", which IIRC is largely related to the purity of the waveforms, which can be quite separate from problems of power loss.

  59. Re:Are you sure your power is all the way recovere by Marxist+Hacker+42 · · Score: 1

    Also, if you are in the US, you've got single split phase. If you're in Europe then you have two phase. Are you sure your parents have two phase? How much do they pay for that?

    In Oregon, two phase is common (I know, I use X10 in my house, and have problems with the 5v powerline commands getting from one phase to the other). Two 110V wires coming in from the transformer. In the case of the X10 problem, a simple capacitor across the phases (passive coupler in a box behind my dryer- one of the few places I have 220v service) did the trick...but I bet if I had this kind of a problem in my house, I'd blow that capacitor rather quickly.

    --
    SJW: a person who perceives an injustice, and while correcting it, commits a greater injustice.
  60. Re:Are you sure your power is all the way recovere by Profane+MuthaFucka · · Score: 1

    If you check the voltage between the two hot wires, you can tell for sure which one you have. If you have 208 volts between the hot wires, then you have true two phase power. If you have 240 volts between the hot wires, then your power is split single phase power.

    You can't use X-10 to tell which one you have, because those signals won't cross either a true two-phase (obviously) or the transformer on a split single phase (not as obvious, but true).

    If you're using a passive coupler, then I think you probably have a split single phase. The reason I think this is that a split single phase has both sides 180 degrees out of phase from each other. If you had true two-phase power, then the two phases are 120 degrees out of phase from each other. The passive coupler just passes signals, and those signals only occur at a zero crossing point. If you have true two-phase power, the crossing points don't coincide, and your passive coupler would not work.

    Another indication - do you have two transformers going to your house? If not, then you've got a single transformer that has a center tap where the neutral comes from. This is how they make the two 'phases' 180 degrees out of phase.

    If your parents are in a large building, like a multi-story apartment building, they still might have two-phase power, but that would be two phases of a three-phase power supply that goes to the entire building. They might notice that their electric stove takes a lot longer to cook things, because they're only going to get about 75% of the 240V power out of their 208V that setup would provide.

    --
    Fascism trolls keeping me up every night. When I starts a preachin', he HITS ME WITH HIS REICH!
  61. Re:Are you sure your power is all the way recovere by Detritus · · Score: 1

    I live in an apartment building that has three phase power. Some of the circuits are connected to one phase, the rest are connected to another phase. On occasion, one of the phases will fail and I will lose roughly half of my circuits until the power company shows up and fixes the problem.

    --
    Mea navis aericumbens anguillis abundat
  62. Re:Are you sure your power is all the way recovere by Profane+MuthaFucka · · Score: 1

    Yep, that's one of the exceptions. Talked about it here:

    http://slashdot.org/comments.pl?sid=174219&cid=145 00082

    --
    Fascism trolls keeping me up every night. When I starts a preachin', he HITS ME WITH HIS REICH!
  63. voltage between grounds at different outlets by rcpitt · · Score: 2, Insightful
    Many have posted posits about a problem with the ground and maybe bonding the neutral to ground. There are instances where even though the electrician has done his job correctly, there can still be a voltage difference between the grounds at various outlets to each other.

    There are two ways this can happen:

    • current flow in the neutral on circuits with more than one plug (many offices put 2 or 4 plugs on a single circuit) causes a voltage drop across the wire due to the resistance in the length of the cable. If the plugs are close together this is next to nothing, but if they are far apart (and many electricians spread them by hop-scotching the circuits around the room so two plugs close together are on separate circuits but the same circuit shows up 20' away again (and maybe 40' away again)
      Note that this can be induced in otherwise properly bonded circuits by the use of daisy-chained power strips/bars. It is the act of plugging in a (typically high-power) item on the end of the line (so the draw through the whole line is high) and connecting it via a signal cable (Ethernet, serial, USB, etc.) to something plugged closer to the junction box (electrically) that then ends up routing some of the ground current through the low-voltage signal line.
    • imbalance between the 3 legs of the 3-phase causing current flow in the common neutral which causes a voltage difference between neutral and building ground

    In general, the cure is to return to the bonded-circuit of yesterday designated by the orange plugs where they've been installed. These consist of a single plug per circuit (never more than one!) where ground is bonded to neutral at the connection box so there is no possibility that there may be a voltage drop due to current between individual recepticals.

    We seem to have gotten away from the specification and use of these (more expensive to install) power recepticals. I for one continue to specify them for most commercial installations and have yet to see any of the kinds of things mentioned here when they have been properly installed and used.

    The worst case I saw of this was in an office that was long and skinny in a brand new building (they were the top floor) with retail below. The office went in first, and the retail later proved to include a dry-cleaner that used quite a bit of power off two phases of the 3.

    A Unix computer in the center of the long office fed dumb terminals the length of both directions. The reception area was the farthest out - about 100' by wire - RS232 shield.

    The terminal at reception kept doing wierd things: hanging, mystery characters, and in fact died - 3 times! Lights on but nobody home!

    It turned out the serial interface was dieing - due to about 5 volts between ground and neutral which was pulling current through the cable's cladding and buring out the chip. The electrician poh-poh'd it saying "5 volts on a 120volt line was nothing to worry about" but in fact it was 5 volts on a 12 volt circuit and carried current in what should have been a voltage (high impedance) system. No wonder the interfaces were flaky and buring out.

    Replacing the power plugs with "home-run" single bonded ones fixed the problem.

    --
    Been there, done that, paid for the T-shirt
    and didn't get it
  64. Re:Are you sure your power is all the way recovere by drinkypoo · · Score: 1

    They might notice that their electric stove takes a lot longer to cook things, because they're only going to get about 75% of the 240V power out of their 208V that setup would provide.

    Are you sure? My understanding of the way brownouts kill equipment is that P=VI so if V drops, I increases, and the wiring is not of a heavy enough gauge to handle the increased amperage so it burns out. Shouldn't this happen in your stove, too? (Obviously, IANAEE.)

    --
    "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
  65. Re:Are you sure your power is all the way recovere by Profane+MuthaFucka · · Score: 1

    It is true that P=VI (actually EI), but I=E/R too.If the voltage drops, then the current will also drop, because a stove is a resistive heater. The resistance is constant. Combining the two equations gives you P=2E/R. The resistance never changes in a resistive heating element, so the power is directly linked to the voltage. Equipment that is not a resistive heater (i.e. a switching power supply) does draw more power if the voltage drops. Also, if you've got a speed controlled or governed electric motor, that will draw more current to maintain the same speed at a lower voltage.

    --
    Fascism trolls keeping me up every night. When I starts a preachin', he HITS ME WITH HIS REICH!
  66. Re:Are you sure your power is all the way recovere by Profane+MuthaFucka · · Score: 1

    Woops, I meant P=(E^2)/R in the parent post.

    --
    Fascism trolls keeping me up every night. When I starts a preachin', he HITS ME WITH HIS REICH!
  67. Check the Label by camperslo · · Score: 1

    Did you check the inserts with your monthly utility bill to see that the energy content includes at least the specified minimum level of Microsoft-branded electricity for your Trusted Computing hardware?

  68. Be careful. Fires with no pants on are bad. by ClioCJS · · Score: 1
    One morning I woke up and my computer was off.

    I tried to turn it on, to no avail.

    I unplugged it and replugged it in. THEN it turned on. And my crappy Asus card caught fire and dripped molton material on my soundcard (fortunately undamaged).

    I had no cover on my case at the time as my hardware changes alot. I also had no pants -- I had just woken up and wondered why the computer wasn't on.

    Computer fires with no pants are scary.

    --
    -Clio
    Karma: Bad (mostly from not giving a fuck)
    Blog: http://clintjcl.wordpress.com
  69. Help me with similar problem: similar Lan death by ClioCJS · · Score: 1
    My LAN dies occasionally. *NO* computer can send *ANY* traffic to *ANY other coputer.

    Unplugging *ANY* computer's network cable, even for a second, and plugging it back in -- restores connectivity.

    Cutting power to a hub seemed to help too. I eventually got an X10 remote hooked to my hub so I could power-cycle it without getting up.

    Any clue?!?!

    --
    -Clio
    Karma: Bad (mostly from not giving a fuck)
    Blog: http://clintjcl.wordpress.com