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Google's Action Makes A Mockery Of Its Values

Jason Jardine linked us to a well written piece discussing how Google has thus far promised to Do No Evil, but their recent decisions regarding censorship in china make a mockery of those values. We've been following this story all along, but I thought this article makes good food for thought.

34 of 742 comments (clear)

  1. Sheer Hypocrisy by metlin · · Score: 5, Insightful
    Okay, here's the thing.

    Had it been any other company, I would not have cared. But the point is, if you are a company that says "Do No Evil" and use that as a corporate strategy to try and earn good karma, you'd better hold on to it.

    Did Microsoft say that they would do no evil? No, they did not.

    On the other hand, Google tries to project the image of being Oh-so-Good and is being hypocritical about it.

    If you are going to have a corporate value, stick to the bloody thing. Else don't flaunt it or be selective in its use.

    This is what made me lose respect for Google - the fact that their so-called-values disappear at the first sign of money. Bah, what's the point then?

    Google uses its values for no reason other than for purely strategy purposes:

    • Do no evil gets it good karma among the folks who think Google is a benign company
    • Open source serves its strategy well


    Of course, most folks don't realize that like every other company, the moment money comes into picture, all values go out of the window.

    Do no evil, my ass. They're worse than companies which do evil, because they don't preach something and practice hypocrisy.

    Sheesh, shameless folks.
    1. Re:Sheer Hypocrisy by TWX · · Score: 4, Insightful

      Did it occur to you that maybe they'll do more Good by being a western influence in China than by not being there at all? Filtering ALL of the Internet is impossible. Stuff will slip through, even if it's only a little, even if it's shut off as soon as authorities detect that it has. That it got through at all is better than nothing. If Google's failure to willingly cooperate means that they're completely blocked in China, then as far as the West influencing things it's worse. In my opinion.

      --
      Do not look into laser with remaining eye.
    2. Re:Sheer Hypocrisy by thetejon · · Score: 5, Insightful
      How is obeying the laws of China when trying to do business in China "doing evil"? Personally, I'm opposed to censorship. But I'm also opposed to telling the Chinese government what to do, or advocating that Google break the country's laws just because the prevailing opinion in the US and most of the rest of the world is that the laws are wrong.

      How would you feel if a company came to do business in your country without following the rules? I understand that with an internet company, it's a little different. But still, I don't think it's fair to ask that Google lead the crusade to liberate China from oppressive censorship.

    3. Re:Sheer Hypocrisy by kebes · · Score: 5, Insightful

      As has been pointed out many times on slashdot, Google had a tough choice to make. The options were:

      1. Provide no content/index in China.
      2. Provide a partial content/index in China.

      I, for one, consider this a worthy moral dilemma. It's by no means obvious to me that "provide nothing" is less evil than "provide partial." Part of me feels that they should have said "it's all or nothing!" as a moral stance, so as to "teach China a lesson." On the other hand, the people of China get screwed in this case: they don't get *any* content/index. That's not a great solution.

      What Google decided to do was provide a partial index, WITH A WARNING that the content had been censored. This obviously isn't as good as having full access, but at least they are trying to let people know what's going on (that they are complying with local law).

      Whether Google did this to "be good" or for money is irrelevant to the moral question. If I were running a free and non-profit search engine whose goal was "to bring the world's information to everyone, for free" I think I would end up making the same compromise as Google (and obviously for ethical, not monetary, reasons). Probably Google realized that this compromise made the best of a bad situation (in terms of both money and morals).

      So before you condemn Google for being evil, acknowledge that this is a difficult issue and that not everyone agrees with you that they made the wrong choice.

    4. Re:Sheer Hypocrisy by TWX · · Score: 5, Insightful

      "So you're saying they should just _lie_ to the Chinese government? Or perhaps shirk off and do a poor job of doing what they said they could do?"

      That's not what I'm saying at all. Have you ever tried to filter the Internet? It CAN'T be done effectively. There are companies with a helluva lot more experience with filtering than Google, many of which supply filtering systems to governments, fortune 500 companies, and educational systems, and they STILL can't do it. What makes you think that Google can do it any better when it's not the core of their business?

      Google will filter to the specifications that the People's Republic of China gives them. That's complying with the law, and it's not lying. I don't doubt that Google will also report things that slip through as they're found. This still doesn't mean that they'll keep everything out.

      Remember, the more data that has to be sifted through, the harder and more computer-intensive it is to do it. Maybe enough general traffic and China's filtering won't be able to function anyway, and this will only serve to ramp up the traffic.

      --
      Do not look into laser with remaining eye.
    5. Re:Sheer Hypocrisy by TWX · · Score: 4, Insightful

      "[...]at least some Chinese citizens using out-of-country proxies would be able to use the search engine to its fullest extent."

      Why would that stop working on account of this? If they're out of country proxies, then they're not in IP-space that Google would be monitoring. They should remain entirely unaffected.

      How 'bout this one, since we're being hypothetical all of the way around here: What if the general populace's use of Google makes it popular enough that more and more of them want to use anonymous proxies in third party countries? Wouldn't that actually work even more against the Chinese Government?

      I'm not going to worry about China right now. The more Western they're exposed, the more they'll change, and right now there's no good indication of where that's going. I'm willing to let it happen to find out.

      --
      Do not look into laser with remaining eye.
    6. Re:Sheer Hypocrisy by Tlosk · · Score: 4, Insightful

      "Neither of those gets them out of the hypocrisy hole."

      Wrong. Hypocrisy requires enough control over the situation to be able to do what one says. Is a mother a hypocrite when she says she loves her child but the child dies from luekemia? I mean how could you say you love your child and then let the child die?

      You shouldn't judge based on a situation that doesn't exist. Google only has certain options when dealing with China, a sovereign nation. Did they choose the option most consistent with their guiding philosophy?

      The parent is correct, unless you can suggest something else, doing no business with China almost certainly would have resulted in the greater harm for the Chinese. Just look at what we have done to the people of Cuba and Iraq (the general population).

      Don't take the roof from over my head, the food off my table, or the book out of my hands and crow you are doing me a favor. Blind adherence to "ideals" that ignores the real world consequences is the true hypocrisy I believe.

    7. Re:Sheer Hypocrisy by AndersOSU · · Score: 4, Interesting

      This is age old moral relativism...

      Should I stop another culture from allowing the use of dangerous fireworks?
      Should I stop another culture from caning people?
      Should I stop another culture from restricting trade on the latest gee-whiz makes your life easier device?
      Should I stop another culture from oppressing freedom of speech and religion?
      Should I stop another culture from systematically sexually and physically abusing a minority group?
      Should I stop another culture from allowing slavery?
      Should I stop another culture from committing genocide?

      Saying that we shouldn't impose our values on another culture is fine, but only to a certain point. Maybe we should allow them to censor information, but definitely we shouldn't make it easier for them to do so. There has to be a line somewhere, and our opposition to any culture should be proportional to how far along a "continuum of evil" they are. I think that today we shouldn't be helping China censor their population.

    8. Re:Sheer Hypocrisy by LordNimon · · Score: 5, Insightful
      Did it occur to you that maybe they'll do more Good by being a western influence in China than by not being there at all?

      Yes, it did occur to me to think about that. A millisecond later, though, I realized that it's not true. All Google has done is to further the Chinese government's belief that they can censor the Internet from their citizens. After all, look at all these American companies that are willing to help the Chinese government oppress its people!

      Sorry Google, but I no longer believe the "Do No Evil" story.

      --
      And the men who hold high places must be the ones who start
      To mold a new reality... closer to the heart
    9. Re:Sheer Hypocrisy by pilkul · · Score: 4, Insightful

      The truth is that the complex ethical decisions faced by Google don't fall easily into a black-and-white division of "good" versus "evil". Providing a powerful search service makes people better-informed and more productive. That's good! On the other hand, it gravely erodes privacy since anything you ever put on the web can be easily traced. That's bad! In this China business, they are only one part of a system engineering by the PRC govt. Either they partially submit to the Chinese demands and hope to do at least some good, or they bail out completely and leave the field to other companies who will censor even further. No decision they can make is completely non-evil.

      It's really their own fault for coming up with a simplistic slogan that's impossible to fulfill in reality. That said, as far as I can see they're doing their best to act ethically in this moral minefield.

    10. Re:Sheer Hypocrisy by gilroy · · Score: 4, Insightful
      Blockquoth the poster:

      True, they could refuse to do business in China. But what will that accomplish?

      It would allow Google to live up to its own motto, which is no small thing.
      It would, presumably, lead to a loss of comparative advantage for China, if we assume that (in a moral-free world) using Google is the optimal choice for them.
      It would help highlight the problem.


      All that refusing to do business there will do is cost Google money. It won't change the world.

      A major US company turning its back on many millions based solely on adherence to principle? Not change the world? It would send shockwaves through the world. It challenges the very basis of market capitalism.


      I think that's asking a lot.

      (A) We're not really asking anything. Google has told the world that they will do business guided by "Don't be evil". That's saying a lot. All we're asking is that they follow what they say.

      (b) And if it is asking a lot -- well, too bad. Being free is advanced citizenship. It's not cheap, or easy, or convenient. It's not something done as an afterthought. They want to partake of the benefits of freedom, maybe they should pony up the ticket price. And that goes for every company, not just Google.

      "Everyone else is doing it" is no more a valid moral justification than "I was just following orders".
    11. Re:Sheer Hypocrisy by TWX · · Score: 5, Insightful

      And ignoring China altogether helps?

      --
      Do not look into laser with remaining eye.
    12. Re:Sheer Hypocrisy by mrbooze · · Score: 4, Insightful

      Only on Slashdot does throwing living human beings in ovens equate to internet censorship.

      Yeah, we don't like a lot of things the PRC does. We even consider some of those things "evil".

      But then, a lot of other countries say that about us when we execute a mentally-challenged person, or even when we execute anyone at all. Or when we invade a country on our own volition that hasn't directly attacked us. *You* may not think those things are evil, but a lot of other people in the world do.

      Have you ever bought a diamond? You're supporting "evil". Several brands of shoes and clothing? Also evil. Are Tobacco companies evil? Then huge swaths of consumer products and services support that, as those companies have their fingers in lots of other pies. Where does one draw the line?

    13. Re:Sheer Hypocrisy by DaveJay · · Score: 4, Funny

      Is there a company in USA that has some moral fibre left?

      Yes, cereal manufacturers.

      Oh, wait, that's just the fiber part.

  2. News media doesn't get it by WebHostingGuy · · Score: 4, Insightful

    When they sold the stock their creed changed from "Do no evil" to "Do no evil to our stockholders".

    --
    Quality Hosting e3 Servers
    1. Re:News media doesn't get it by porkThreeWays · · Score: 4, Insightful

      Hmmm, yes. Because not handing over search information to the feds making their stock take a huge dive really makes me think they cater to shareholders. I think google is smart enough to pick their battles. China isn't one of them (right now anyway).

      --
      If an officer ever threatens to taze you, say you have a pacemaker.
  3. Another Article by gowen · · Score: 5, Informative

    There's an excellent article or two discussing Google past, present and future in today's Guardian, as well. The second one is the better.

    --
    Athletic Scholarships to universities make as much sense as academic scholarships to sports teams.
  4. Obeying Laws by SnowZero · · Score: 4, Insightful

    I'm sorry I don't see what is wrong with obeying the laws of a country in which you do business. Would a European company be evil if it sold non-lead-free electronics in the US? No, it wouldn't... even though they would be breaking the law to sell the same thing in Europe (look up RoHS compliance). Freedom of speech is not the same thing as torture; I think it is indeed up to a country to decide for itself what level of speech can be tolerated (even in the US, there are a lot of things you can't say).

    If Google promoted censorship in the US, then I would be unhappy. However I'm not going to fault them for playing by the rules wherever they operate.

    1. Re:Obeying Laws by Phanatic1a · · Score: 4, Insightful

      I'm sorry I don't see what is wrong with obeying the laws of a country in which you do business. Would a European company be evil if it sold non-lead-free electronics in the US?

      An analogy indicating that laws prohibiting lead in electronics and laws against seeking democratic political reform are equally valid and equally deserving of respect gets modded as insightful?

      Here, I'll explain.

      What is wrong with "obeying the laws of a country in which you do business" depends upon the nature of the laws and the nature of the country. A European company would not be evil if it sold non-lead-free electronics in the US, because the US is a democratic state containing at least some feedback between the populace affected by the laws and the process which creates and enforces those laws. If the citizens within the US wanted to change the laws to ban the sale of non-lead-free electronics, then they are capable of doing so, and therefore this hypothetical European country would not be capitalizing on an oppressed and captive citizenry.

      Now consider a different European country. Instead of selling non-lead-free electronics in the United States, it sells slaves in Sudan. This company would be acting in accord with the law in Sudan.

      There. That's a lot closer to the situation in China: a non-democratic nation whose citizens have no power to effect change in the laws of their country or the manner in which the laws are enforced, and who tend to get crushed under the treads of tanks or suffer sudden 7.62mm brain hemmorhages if they try to do so. Would you excuse that company's actions because you "don't see what's wrong with obeying the laws of a country in which you do business," or would you suddenly acquire the capacity for moral judgement and just maybe perhaps suggest that the company shouldn't do business selling slaves in fucking Sudan?

  5. Re:Sometimes it is by Anonymous Coward · · Score: 4, Insightful

    All that is necessary for the triumph of evil is that good men do nothing

  6. not hypocrisy in the least by rsw · · Score: 5, Insightful
    Everyone who is now crying that "Google is being evil" is looking at this from a flawed perspective.

    If it were the case that Google had leverage with the Chinese government, and if they could use that leverage to eradicate censorship in China, then perhaps the arguments of hypocrisy would hold water. This, however, is not the case.

    The simple fact is, with or without Google operating in China, censorship there will continue to exist. If we assume that this is the case, and further that Google can only operate in China if they agree to abide by the laws in China (regardless of what we think of those laws), then there are only two possible scenarios.

    1. Google refuses to abide by Chinese law and is not allowed to operate at all.
    2. Google abides by the law by censoring results, and is allowed to operate, albeit on a limited basis, in China.


    Unless you can make the argument (and, in my estimation, it is an incoherent one) that somehow Google sans censorship is a net positive value to the Chinese citizenry, but censored Google is a net negative value, you must necessarily conclude that some access to Google is better than none.

    Fundamentally, the censorship is China's fault, not Google's. They're doing their best to ensure that they give as much access as they can to the people in China.

    -rsw
    1. Re:not hypocrisy in the least by Mr.Ned · · Score: 4, Insightful

      I disagree. Your position is no different than that of a slaveholder in the Americas during the 17th century who says "I have no leverage to end slavery, but I'll still hold slaves because if I expose them to Western culture and Christianity I've done them a service."

      Google (and similar companies) should say to China, "no, we find the rules to which you will subject us to be morally unacceptable, and so we choose not to do business in your country." Economic pressure through divestiture was key in the downfall of South African aparthied, and there's no reason that similar boycotts can't work in China.

  7. Re:Whose "evil"? by shackma2 · · Score: 4, Insightful

    By saying we should judge Chinas values according to their own culture, you are promoting ethical relativism. Should we judge slavery as OK because it was part of the culture of the south 150 years ago? Saying that what google is doing is ok because of chinas values are different then our own is not a valid ethical argument.

  8. Re:Whose "evil"? by hal2814 · · Score: 5, Informative

    Yeah just because the Chinese government kills a few protesters and then covers it up with the help of Google doesn't mean they're doing something evil in their culture. What they did wasn't even illegal. Get a grip, people.

  9. Re:Whose "evil"? by Qzukk · · Score: 5, Insightful

    Are they "wrong"? What makes ours "right"?

    Interesting question. Why don't you do some research on various philosophical outlooks, and get back to us on that. While you're looking for information to make your decision, ask yourself what you'd do if you were unable to find the information you need in order to make your decision. How would you feel if you knew that information existed but you're not permitted to see it. Not because the owner of the information set a price for it that you couldn't afford, not because you didn't know where it was, but simply because someone else said so.

    Killing people may or may not be evil. Putting them in small cells for the rest of their life may or may not be evil. Telling them that they are permitted to only have one child may or may not be evil. But denying people access to information so that they can make reasoned and informed decisions, what is that, if not evil?

    --
    If I have been able to see further than others, it is because I bought a pair of binoculars.
  10. Google isn't "being evil" ...just realistic by oneiron · · Score: 4, Insightful

    I completely disagree with the sentiment that Google is 'being evil' by agreeing to censor search results in accordance with Chinese law. Google's job is not to legislate or protest political issues. Their job is to provide search results to those who need them.

    It seems to me that, without google, the largest population of human beings in the world would be missing out on some of the best parts of the internet. Granted, many of those parts will be censored, but we all know censorship isn't ever going to be 100% effective, anyway.

    What China needs is information. The more information we can get piped into Chinese cultural consciousness, the sooner their society will be able to emerge from this dark cloud. The internet is exactly the tool to provide that information, and if google is able to deliver it better than anyone else, then I say more power to them. I think it's obvious that our government hasn't had much luck in changing the Chinese government by scolding them or leveraging political and economic sanctions. Having said that, it seems pretty obvious to me that we should consider a different approach. From my perspective, that's exactly what google is doing. There's an old saying:

    You can catch more flies with honey than vinegar.

  11. Hypocracy apparent: google.com vs google.cn by Anonymous Coward · · Score: 5, Informative
    For those idiots who say that censored information is better than no information; consider these two views of history from Google.COM vs Google.CN.


    The censorship completely changes history.
    1. Re:Hypocracy apparent: google.com vs google.cn by mcvos · · Score: 4, Interesting

      But in support of the "something will filter through" position, I offer you this:

      http://images.google.cn/images?q=tiananmen&svnum=1 0&hl=zh-CN&lr=&cr=countryCN&start=80&sa=N

      I see two tank pictures there.

    2. Re:Hypocracy apparent: google.com vs google.cn by benjjj · · Score: 5, Interesting

      a more telling example is a search for "falun gong" on each google site. the one's at .cn are clearly anti-FG propaganda, while .com results mostly document chinese gov abuses of FG practitioners. in this cases, it looks like google isn't simply censoring search results, it's helping the chinese gov't to spread propaganda.

  12. Google might be hypocrite, but you, Sir, are snob by aralin · · Score: 5, Insightful
    You simply look at your own agenda and do not look at it from the perspective of the people in China. I used to live in a totalitarian regime for the first half of my life and know the effects of government censorship. I have to tell you that if I should choose whether to have google with censorship or not have it at all, its clear what I would choose. I would indeed perceive it as a great evil if Google would withdraw their services from me because of someone's quite stupid elitist opinion.

    Every time people have access to more information, even though it might be censored, its always good in the end. And once people get more used to access to ready information, they will eventually demand access to all information. Google even censored, will have a huge positive social impact in China.

    And last, but not least. Even though I live for half of my life in a totalitarian regime, I have never met with so much propaganda, misinformation and people willing to gobble it up and eat the shit from the hand of their government, until I moved to United States. The difference is staggering. I actually feel the people in United States are more controlled, watched and led by hand by their government than the people of my country were during a communist totalitarian regime. So in the end from my point of view, the only hypocrite here are you, Sir.

    --
    If programs would be read like poetry, most programmers would be Vogons.
  13. Google should publish the filter list by mcguirez · · Score: 5, Interesting

    Hold up to public scrutiny what China wants to hide.

    Publish the blocked list.

    While this doesn't solve the problem of Google pandering to the Chinese regime, it can demonstrate to the rest of the world exactly what China is afraid will unbalance it's leaderships power. Raising the visibility of banned authors and topics will help undermine their attempt to limit knowledge.

    --
    When you hear hoofbeats, think horses, not zebras
  14. Let ye who cast the first stone.. by sboyko · · Score: 5, Insightful

    For all those people who claim that Google has suddenly gone over to the dark side.. check the labels on your shirts. Check who made your kid's toy. Your new appliance. China?

    The truth of the matter is that everyone deals with people or organizations that may not hold the same ideals as they do. Witness the fact that the U.S. government, which has stated it wants democracy everywhere, deals with countries such as Saudi Arabia that do not have a democratic system.

    I submit to you that the more interaction there is with a non-democratic state, the more likely democracy will flow to the non-democratic state. As someone else said, information is the key. Even with Google's self-imposed censorship, things will get through and it can only be good.

    --
    SCO, Microsoft, P2P, what's your hot button?
  15. Decisions, decisions.. by lionchild · · Score: 4, Insightful

    Okay, you have two choices to make as a corporation:

    1.) I can sensor some of my product in a country.
    2.) I can not have my product in the country.

    Tell me, under the guiding idea of "Do No Evil" or rather "Don't Be Evil," which is not evil?

    With option 1, I have some ability to do good.
    Under option 2, I have no ability to do good.

    --
    Awk! Pieces of eight. Pieces of eight. Pieces of seven... ERROR: General Protection Fault. [Paroty Error.]
  16. Wasted Opportunity by fbg111 · · Score: 4, Insightful

    Google states that "while removing search results is inconsistent with Google's mission, providing no information (or a heavily degraded user experience that amounts to no information) is more inconsistent with our mission." Assuming that Google's only alternative was to refuse to censor their results, and hence be completely filtered by the Great Firewall, I would argue that that option would have been more consistent with their mission than their chosen path.

    The absence of the world's largest, most popular search engine inside the Chinese firewall would have been as glaringly obvious as a pink elephant. The Chinese people aren't idiots, they know their government censors information, and they would know why Google had suddenly been blocked by the firewall. Word would get out, through the grapevine and other unofficial channels, and it might even constitute an embarrassing loss of face for the Communist party. Of course, the Chinese would much prefer that Baidu, Sino, or one of their own home-grown search engines be the #1 search engine, but they would still know that the only truly reliable search engine, the one that refuses to censor their information, was Google, and had been blocked by their government. Unlike Americans, the Chinese have long memories, and such an association would pay off in PR and face for Google in the long term.

    Google on the other hand might take a stock price hit, but no investor could say they were't warned that Google might make decisions based on long-term considerations rather than short term stock-price-propping, or that Google's corporate values might sometimes conflict with the best interests of their stock price. However, such a move would certainly solidify the image of Google as a singular organization with the most honest and accurate search results worldwide, truly dedicated to its mission of organizing all the world's information.

    Furthermore, Google's refusal to cooperate with the Chinese Government might have opened the door for other search engines, media, and businesses to follow suit, and emboldened the Chinese people and businesses to demand more unfettered access to information and less government interference. Someone mentioned on /. in a comment on one of the other articles about Google's recent decision that one problem that international businesses, particularly media, face in dealing with China is that they all deal individually with the Chinese government, and hence have little to no leverage. The Chinese government needs multinationals right now as much as, or more than, multinationals need China, but China needs them in aggregate rather than individually, so can take a divide-and-conquer approach at regulating them. What is needed is an industry organization, formal or informal, dedicated to upholding freedom of the press, to which all media companies operating in China can belong, a support network that mutually resists the pressure by the Chinese government on any one company to censor information. Google refusing to censor its results could have been a step in that direction, and if any company has the clout to the lead the formation of such an organization, it's Google.

    So this appears to be an unfortunately wasted opportunity, for Google to make a strong political statement based on its values, that might have hurt it in the short term but most likely have paid off in PR and face in the long-term.

    Google, we expected better.

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