Slashdot Mirror
Dell Expands In India
s31523 writes "NEW DELHI - Computer maker Dell Inc. said Monday it planned to add 5,000 jobs in India over the next two years, bringing its work force in the country to 15,000. Dell is also looking to set up a manufacturing center in India, a move that could help boost the sale of Dell computers here, President and CEO Kevin Rollins told reporters after a meeting with Indian Prime Minister Manmohan Singh. "
my experience with Dell's tech support has been pretty good. I went to them with two IMO above-average-difficulty problems, and the indian tech support guys fixed them. not only that, but their english put mine to shame. as a satisfied US customer, i gotta give dell credit. considering that many of dell's tech support calls are probably from people who can't figure out why a dvd won't play in their cd-rom drive, it doesn't make a lot of sense for dell to keep tons of top-tier tech support people on the payroll here.
I just love not being able to understand the person on the other end of the phone when I need to get a hard drive replaced.
Saturday I was at someone's house and the hard drive was dying. It got a failure code via Dell's built in utility and was going bad. "Steve" was a total PITA and having to try to figure out what the hell he was saying only made things worse. If I had to hear him repeat that dam script one more time I was going to lose it. I then got to fight with his supervisor "Shawn" who finally relented.
This client while a small fish has bought 6 Dells within the past 1.5 years. So far 2 of the POS Maxtor SATA drives Dell uses have failed. Next time a drive starts going South I told my client we won't be calling Dell anymore. We will just go out and buy a drive and skip the whole fight with the person in India bit. It will end up costing much less.
Oh and he probably won't be buying Dell's anymore, not as long as Dell keeps putting calls to India or anywhere else you have to strain to understand the tech on the other end. FU Dell for making people have to deal with this kind of crap.
If you wanna get rich, you know that payback is a bitch