Slashdot Mirror
Dell Expands In India
s31523 writes "NEW DELHI - Computer maker Dell Inc. said Monday it planned to add 5,000 jobs in India over the next two years, bringing its work force in the country to 15,000. Dell is also looking to set up a manufacturing center in India, a move that could help boost the sale of Dell computers here, President and CEO Kevin Rollins told reporters after a meeting with Indian Prime Minister Manmohan Singh. "
I was speaking with Bob and Roy over in Bangalore regarding my brand new Dell machine just the other day and I have to say that while very curteous and well spoken they were completely clueless about resolving my issue - worse than that, no one could actually locate the machine that I returned for replacement.
This move does little more than increase the capacity for cluelessness, more seats in India is not going to help if they don't have the resources necessary to help the customer. Dell should refine their systems and processes before adding human capacity.
FWIW
Homer: Facts are meaningless, you can use facts to prove anything that's remotely true!
Most people opposed to this idea of "outsourcing" would rather have companies (McDonald's, Coke, or their IT counterparts) profit from selling their goods to other countries, but not have them benefit through creation of local jobs or improvements in economy.
Actually, I'm against offshoreing- and I'm against American companies turning traitor against the consumers that made them big and seeking markets elsewhere. Free trade indeed SHOULD be a two way street- and this playing of one country against another due to differences in labor laws ain't it. When we have one world labor standard, fine, but until then, trade should be limited by national borders. Want to trade with the United States? BECOME A STATE!
SJW: a person who perceives an injustice, and while correcting it, commits a greater injustice.