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Tech Support to the Stars

Carl Bialik writes "The Wall Street Journal is reporting that Prince, Snoop Dogg, Ludacris, Bon Jovi, and U2 all have used technical support when on the road, when their Wi-Fi or Xbox or Sidekick needs servicing. The Journal takes a look at the lives of the essential, if overlooked, members of the entourage, the support tech. Joshua Kapellen, of Best Buy's Geek Squad, has been on the road with U2 since 2004. From the article: 'Last March, lead singer Bono needed his Xbox connected while the band rehearsed in Canada. Mr. Kapellen got a call. He hooked up the contraption and a few minutes later was playing videogames with Bono. "It was one of the coolest things that has ever happened to me," says Mr. Kapellen.'"

2 of 289 comments (clear)

  1. *One of* the coolest things... by motek · · Score: 0, Troll

    Being a geek (especially on the squad) is certainly underrated.

    --
    I would like to die like my grandfather did - sleeping. And not screaming in terror, like his passengers.
  2. Re:Can somebody please explain... by PixelCat · · Score: 0, Troll

    The real story is, how dumb is Bono if he can't set up an Xbox. It's like sex. Plug in socket. What, he can't handle that?