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Defending RIM Blackberry Against Productivity

Jasksk writes "Is Blackberry causing masses to lose productivity? This article on CoolTechZone.com clears the myth. The author writes, 'Ever since the patent litigation has settled between NTP and RIM, Blackberry has recaptured the headlines, but this time, it's because of the device itself. While numerous users, generally corporate executives, adore the device, the environment surrounding Blackberry isn't too positive. A number of recent reports and columns are portraying Blackberry (and similar solutions) as time wasting, productivity lowering behemoths that don't deserve to exist.'"

14 of 120 comments (clear)

  1. Well by Wellington+Grey · · Score: 5, Funny

    If your job is to never think one thought for more than 59 seconds, then yes, the blackberry is a productivity blessing.

    -Grey

    1. Re:Well by amcdiarmid · · Score: 4, Insightful

      Blackberry (and Good) Devices are good for productivity - assuming you can prioritize.

      1. Some things need to be answered in real time. For Example: Say you oversee Hazardous waste disposal & need to be notified about stuff. (Is it important to move a cleanup team, or is it a soda spill); Say you run a network with automated email for things going wrong. (server down & you need to call the right person)

      2. Some things you just want to keep track of while you are out. You can check them in the taxi on the way back to work. (Client has problem X, if it gets big enough you may have to call - otherwise wait untill you are at the office.)

      Not to say that the same dorks who IM everyone at work all day won't waste time on a crackberry, but there are whole classes of people (managers & consultants) who need to keep tabs on stuff when they are away from the office.

      Personally, I get a lot of business from email referrals. If I wasn't too cheap to pay for the data line on the phone - it would probably help my business expand faster.

      $.02 It's mine and I want it back.

    2. Re:Well by arivanov · · Score: 5, Interesting

      While what you say is true in principle the reality does not get even close.

      In order to prioritise on BB you need to have perfect or nearly perfect mail delivery filters that are guaranteed to be applied prior to the mail being picked up by BES. Not a single one of the corporate email systems officially supported by BES is even close to fitting this description. Exchange has always been a piece of sh** as far as filtering is concerned (regexps in an exchange filter on a custom field anyone?), Lotus is not much better and Group(un)wise is not far off from either one of these.

      So in reality you get all of your emails, get distracted, interrupted, your concentration broken and after that you can prioritise.

      Err.. No... Thanks... I like to be disturbed only when there is a real emergency. This is best done with an email-to-SMS interface.

      First - it is 20+ times cheaper to run per user.

      Second - it can be made to rely on a single box to run - the mail server. For comparison, BB in order to operate requires your email infrastructure to run properly, your firewall infrastructure to run properly, the Internet connectivity to run properly, BES to run properly, RIM itself to run properly and the GSM operator internet connectivity to run properly. That is a fat and long bill of materials for an emergency warning system. Definitely too long to my liking.

      By the way, out of all obvious targets RIM is the only one yet to be hit with a good oldfashioned DDOS. It will be entertaining to watch the congresscritters jump up and down when it finally happens (provided that you are not the person responsible for running BES in your company).

      --
      Baker's Law: Misery no longer loves company. Nowadays it insists on it
      http://www.sigsegv.cx/
  2. Defence? by onion2k · · Score: 4, Insightful

    The article basically says three things:

    1. People use their Blackberrys too much.
    2. People don't need to be on call 24/7.
    3. People who do use the Blackberrys alot and are on call all day are workoholics.

    So there we have it. *Clearly* a Blackberry makes me a more productive worker because .. err .. no, sorry, there were no reasons stated. It just does coz it's ace or something.

    I really hope the author never has cause to defend me on anything.

  3. It also breeds rudeness by nurb432 · · Score: 4, Insightful

    And if you thought cell phones caused people to be rude, blackberrys surpass that effect greatly.

    They should be totally banned in situations like meetings, or at a grocery.

    --
    ---- Booth was a patriot ----
  4. I find them to be distracting... by Ritz_Just_Ritz · · Score: 5, Interesting

    A few people in our organization have them and I find them (the devices) to be somewhat distracting. During meetings, I see coworkers constantly, not so covertly, glancing down to IM someone, read their mail, or mostly check stock quotes. However, I suppose this is mostly a cultural issue. Here in North America, that would be considered rude. When I'm in China, I notice that people don't think twice about stopping mid-sentence to take a call or read an incoming IM. When I asked a few people about the practice, they seemed genuinely puzzled by the question and said that it wasn't considered rude or out of the ordinary at all. So I guess the answer is "it depends on where you are." :-)

  5. Disclosure? by Anonymous Coward · · Score: 5, Funny

    Blackberry (and similar solutions) as time wasting, productivity lowering behemoths

    Shouldn't Slashdot disclose its interest in this story as a rival time wasting, productivity lowering behemoth?

  6. as a Blackberry admin... by CheechBG · · Score: 4, Interesting

    I can tell you that these things are a pain in the ass. Not so much from a technology standpoint, but mainly from the users. I get calls all the time: "My blackberry didn't receive this email in 2.3 seconds, the system is down, FIX THIS NOW!!!"

    There is a certain threshold that exists between productive and slave. Slavery, indentured or not, exists when you are inextricably bound to your employer, and have to respond immediately to his commands, on demand, 24/7. At least in my office, with most of the BB users, that line has been crossed.

    From a technology standpoint, Blackberry Enterprise Server isn't really THAT bad, I just wish there would be more QA from RIM's developers. Hotfixes and service packs come out far too often, but at least they are trying.

  7. Article Written On a BlackBerry? by MojoRilla · · Score: 4, Insightful

    First, this is one of the worst written articles I have ever seen. Maybe it was typed on a BlackBerry?

    The article says that having a BlackBerry means being on call 24/7, which surely must result in a dip in productivity, and annoy your family and friends. The article concludes by saying that people addicted to their BlackBerry are in the advanced stages of workaholism, and that isn't the tools fault.

    I am a BlackBerry user, and I can say, without hesitation, that is is a great tool, and depends completely on how you use it. I used to carry a RIM pager and a phone, and am very happy to now have one device. I love having my outlook calendar available easily. It has helped me avoid missing many meetings. Having the ability to read email is nice, as well as get buzzed for high priority issues. Finally, I like the fact that contacts sync with my desktop, and that I can dial a number on the phone that was sent in an email or meeting request.

    One major problem is the default configuration for BlackBerries, which buzzes every time a message is received. This invites users to constantly read messages, and become addicted to instantly replying. I turned that feature off in the first two or three days I had mine, and have been much happier since.

    Another issue is that reading lots of text on a small screen can be difficult. Sometimes I have problems getting through an email, only to see it later at my desk, and discover it is much easier to read. But this is a convenience versus readability thing.

    In all, the BlackBerry is pretty neat tool. It can help people who use it sensibly, and it can cause workaholics to turn into monsters.

  8. Blackberry is part of the problem by murdocj · · Score: 4, Interesting

    At my last job, people in our parent office were addicted to various forms of "multitasking" including reading their email during meetings, answering the blackberries, etc. The only problem was that they weren't multitasking, they were unitasking and not paying attention to the current situation, which meant that the meeting was useless. They seemed to be incapable for focusing on a single topic for more than a couple of minutes.

    The funniest thing was when the uber-development boss, who was the worst offender, both in showing up late to meetings and not paying attention, decided that his particular meeting was critical and that laptops, blackberries, etc would be forbidden. Of course, then he pulled out his blackberry at the first meeting.

  9. Re:Lowering productivity? by Wellington+Grey · · Score: 4, Funny

    I thought the Blackberry wasn't popular because it made you stay wired to your job even when you went out with your family and stuff.

    That's funny, I thought that's the reason it is popular. What proper capitalist lets his family get in the way of work?

    -Grey

  10. In my case, it saves me time...Read on! by Slashdot+Junky · · Score: 4, Informative

    In my case, it saves me time in one way. My team run an application on it that allows us to work with helpdesk tickets with a "real-time" connection back to the office. If not for my Blackberry, I'd have to make a phone call and setup my laptop. Both of which take signicantly more time for most tasks.
    I also like the over-the-air sync'ing of contacts. I care nothing about the rest of the Blackberry specific features, and my particular handheld sucks as a phone. My company is deploying a new model which is suppose to be more phone-friendly. I hope so.

    Later,
    -Slashdot Junky

    --
    .
    Landfill Mining Co.
    Managing the (Un)natural Resources of Tomorrow
  11. Blackberry by GIL_Dude · · Score: 4, Funny

    And here I thought the problem with them is that when people read your email, all they can seem to respond with is:

    Hmmm
    -----------------
    Sent from my Blackberry Wireless Handheld


    Like we couldn't tell that it was sent from a device on which it is a pain to type! BTW, it was really hard to post this because good old Slashdot couldn't manage to use the "Humor" filter and kept inflicting me with the "lameness" one because of too many junk characters... If only the people sending those inane notes on their Blackberries would encounter that same "lameness" filter!

  12. Re:Lowering productivity? by kfg · · Score: 4, Insightful

    Increased time on the job does not innately translate into increased productivity.

    The idea that it does is the single greatest idiocy of the modern business age, producing such braindead corollaries as thinking that saving half a second per mouse click actually means you spend 2 more minutes a day doing productive work.

    Human productivity is entirely dependant on human factors, not machine factors, and humans are notoriously variable, even chaotic, in their behavior.

    At best they get tired, at worst they have this shit called "feelings."

    KFG