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When Telecom Mergers Hit Home

Posted by ryuzaki0 on from the there-are-people-working-there dept.

netbuzz writes "A telecom manager submitted an essay to Network World that paints a sadly humorous picture of what the mega-telecom mergers really mean on the ground." From the article: "Well, when I heard that these companies were about to combine forces, it made my blood run cold. How would they be able to take, in each case, two companies with already broken processes and mediocre customer support and successfully merge them? How could they continue to provide me with the support I need to keep my company's networks functioning as they need to in this age of the bandwidth junkie? The answer ... at this moment, is they can't!"

6 of 131 comments (clear)

  1. How? by blowdart · · Score: 3, Funny
    How would they be able to take, in each case, two companies with already broken processes and mediocre customer support and successfully merge them?

    The answer is obvious, they'll outsource the customer support

  2. Everything Old Is New Again by BigCheese · · Score: 5, Funny

    We don't care.

    We don't have to.

    We're the Phone Company.

    Now all we need is Lilly Tomlin to take those orders and we're all set!

    --
    The obscure we see eventually. The completely obvious, it seems, takes longer. - Edward R. Murrow
  3. Re:Page background by Anonymous Coward · · Score: 0, Funny

    No. Zip you pants.

  4. Re:Personal Experience by ScrewMaster · · Score: 2, Funny

    I would hate to see what would happen after the bellsouth acquisition.

    At that point, I think everything will go south.

    --
    The higher the technology, the sharper that two-edged sword.
  5. Re:Just come up with a cool name by lucabrasi999 · · Score: 2, Funny
    The SP in Sprint comes from Southern Pacific, since SPrint started off as SP's telephone system to support railroad operations.

    And the "rint" in Sprint is a play on the word "rant", which is what I do what I call Sprint customer service.

  6. This is obviously an attempt by the Telcos... by abb3w · · Score: 2, Funny

    ...to get more people to pay for a three-way calling service.

    --
    //Information does not want to be free; it wants to breed.