The World's Most Modern Management System

Posted by ryuzaki0 on Friday April 14, 2006 @06:56AM from the better-than-the-whip dept.

NeoPrime writes "CNN has a story about an Indian IT outsourcing firm HCL Technologies, whose president feels that 'employees come first and customers second.' He further feels that every employee should 'rate their boss, their boss' boss, and any three other company managers they choose, on 18 questions using a 1-5 scale. There is even an electronic ticket system to flag anything they think requires action in the company. The company president explains, 'It can be I have a problem with my bonus, or My seat is not working, or My boss sucks.' This ticket is then routed to a manager for resolution. The article's argument: India has the most modern management system in the world."

4 of 235 comments (clear)

Amazing! by Locke2005 · 2006-04-14 07:00 · Score: 4, Funny

This company appears to have actually implemented the electronic equivalent of a suggestion box! I call dibs on the patent for using a computer to implement suggestion box functionality!

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I've abandoned my search for truth; now I'm just looking for some useful delusions.
Ticket #000314: My Boss Sucks by El_Muerte_TDS · 2006-04-14 07:06 · Score: 5, Funny

Ticket status:
[ ] Open
[ ] Assigned
[ ] Not a bug
[ ] Feature request
[x] Won't fix
[ ] Closed

Well... that's useful.
Wrong Article Title by mark_jabroni · 2006-04-14 07:13 · Score: 5, Funny

employees come first and customers second

Suggested Title : India discovers Government.
Re:Sounds great by tntguy · 2006-04-14 07:14 · Score: 4, Funny

That's called a union.