Slashdot Mirror
The World's Most Modern Management System
NeoPrime writes "CNN has a story
about an Indian IT outsourcing firm HCL Technologies, whose president feels
that 'employees come first and customers second.' He further feels
that every employee should 'rate their boss, their boss' boss, and any
three other company managers they choose, on 18 questions using a 1-5 scale.
There is even an electronic ticket system to flag anything they
think requires action in the company.
The company president explains, 'It can be I have a problem with
my bonus, or My seat is not working, or My boss
sucks.' This ticket is then routed to a manager for resolution. The article's argument: India has the most modern management system in the world."
but what happens when the employees start blackmailing managers?
"We all want a raise of $AMOUNT or several of us will make tickets about you"
I know blackmail like this always existed, but not its a lot easier.
Happiness does not come from having much, but from being attached to little.
This company appears to have actually implemented the electronic equivalent of a suggestion box! I call dibs on the patent for using a computer to implement suggestion box functionality!
I've abandoned my search for truth; now I'm just looking for some useful delusions.
I'm just wondering how many customers he'll be getting after this article pops up a few places.
I'm not a troll, but I play one on Slashdot.
Remember the Red Stapler.
Any system which fails to account for the chaos of human interaction and people running amock with their own personal agendas can hardly be called effective, never mind modern.
"It is a greater offense to steal men's labor, than their clothes"
Ticket status:
[ ] Open
[ ] Assigned
[ ] Not a bug
[ ] Feature request
[x] Won't fix
[ ] Closed
Well... that's useful.
People work for money, but they also work where there hearts and minds are. Companies have to make sufficient returns to stay in business, or no one has a job.
The corporate mentality in the 'west' mandates return on shareholder assets. What's missing is that employees are an organization's best assets.
That said, the propaganda machines are simply turning out fodder for an easily duped press. Twenty years ago, Japanese companies were the best run, and we know the end of that story: stagnation and dissatisfaction at virtually all levels, and an economy full of bad debt.
India has a long way to go, as do we all. But calling then 'best' in the context of the article is to succumb to a clever marketing person's pitch to a gullible editor. Go there and find the truth. It's not what's described.
---- Teach Peace. It's Cheaper Than War.
Suggested Title : India discovers Government.
You make an assumption first, indicating that this is an assumption.
And based on that assumption, without verifying or qualifying it further, you make a conclusion: "This sounds like a PR stunt."
I categorically disagree with your conclusion. Personal humility of a CEO is not sought after in the US (despite ground-breaking work by Jim Collins http://www.jimcollins.com/). If this indeed was a PR attempt, given that their market is the US, they would have chosen a different message.
I work for a company where we rank managers the same way they do. The results are unbelievable for innovation and for employee satisfaction, which in turn leads to more innovation.
It's part of a new school of thought called "bottoms-up" instead of "top-down". Interesting things happen when a non-linear dynamic system (such as an organization) embraces "bottoms-up".http://en.wikipedia.org/wiki/Emergenc e/
I sincerely hope that you and likes of you embrace the new revolution silently going about. Expression, communication and change are no longer a virtue of the powerful, may it be the Government, CEOs of a company or anyone else. Expression, communication and change are now emerging from the masses. Why should a company be any different? You get a whole lot of smart people, give them stock options and let them decided, bottoms-up, where they want to go, and see what happens. $.
A ticket can only be closed by the originating employee.
I dare them to implement tickets that can only be closed by the customer.
Hoo boy. Someone comes in off the street to do phone drone work, and they can hang a manager up indefintely because they don't like the food in sector 24?
Also according to TFA the managers are pretty well vetted & trained, and then have to put up with every whine from a new hire? Think of the hire you've seen that punched a hole in your least expectations in record time and is the low water mark of your work experience - now hand them a pile of tickets that they can use to complain about anything. Anything. Endlessly. And I mean anything. And did I mention endlessly? Is this annoying yet? How about now? Huh? Hello?
"Win treats sysadmins better than users. Mac treats users better than sysadmins. Linux treats everyone like sysadmins."
"this company has apparently implemented the electronic version of the suggestion box."
Bullshit. Read the article.
In the US, a suggestion box is a joke. For this guy in the article, only the employees can close out those tickets. Try that under US management.
Face it, folks. US management - 98% percent of it - is based on the military-Catholic Church model: do it or I fuck up your life; in fact, I'll fuck up your life by even asking you to do it. Anything goes wrong, it's your fault; anything goes right, I take the credit. Oh, and get me a cup of coffee while you're at it.
This guy has a better way. And it's working for the company - so calling it a "PR stunt" is just sour grapes that the critic doesn't work there.
Richard Steven Hack - This sig is TOO GODDAMN SHORT TO DO ANYTHING USEFUL WITH! MORONS!